Dhone Automobile — Document not Received

Address:

Pune, Maharashtra

I have got my TB350 on 10th Jan 2015 from Yerwada, Pune showroom. Branch manager Mr. Deshpande told me that Service Book, Insurance document etc. are pending which I should collect latter as they will come from Market Yard (main) branch. Thereafter I have visited Yerwara branch thrice since 13th Feb 2015 but still not received those documents. Every time I go and ask them, they just keep on searching and ultimately answer "No sir the docs hasn't come yet, I'll call you in next two days to come again". But those two days never came till date. My last visit was on 15th Mar. The guy named Kiran, listened carefully, noted my name and promised to call me on 16th Mar. Still no call received. It seems they are bringing the docs from the opposite corner of the earth. MY QUESTION TO DHONE AUTOMOBILES, WHY DO YOU OPEN SO MANY BRANCHES IF YOU CAN'T MANAGE THEM OR PROVIDE STANDARD SERVICE TO THE CUSTOMERS.