DishTV — Dish TV not refunded money

Address:

Ahmedabad, Gujarat

Dear Sir, Myself Shuvendu Mondal having VC no [protected] have made wrong recharge of Rs 42100.00 towards my dish tv on 10.08.2014. I have made request to cancel the transaction and refund the money to your dish tv customer care. From your customer care request me to make another transaction of Rs 421 so that amount of Rs 42100 will refund. They gave me the service request no[protected] and promise me to refund within 5-7 working days Below I paste the conversation with one of your customer care of dish tv Dear Mr Mondal, Thank you for writing to us. As per our conversation, amount has been refunded from our side and same will be credited in your bank account within 5 to 7 working days. For any further assistance, please write to us by visiting at -http://www.dishtv.in/email-us.aspx We value your association and assure you of our commitment to serve you better. Warm regards, Radhika Aneja Customer Service DISHTV Did our response resolve your query? Please Click on the link below to give us your valuable feedback. http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@gmail.com&Aid=radhika_a2_iv&Cid=8713793 Visit DISHTV Facebook page for Non-Stop dose of Entertainment. Stay abreast with latest in Sports, Music, Movies, dishtv offers and more. Like Us on www.facebook.com/dishtvindia . Give a MISSED CALL on [protected] (Toll Free) to know your Current Account Balance, Payment Confirmation details and Next Recharge date, from your registered mobile number. Here I am attached thedetails of the First transaction Transaction details are given below Your transaction details are as follows: trans ID: RI[protected] v.c no: [protected] amount: 42100 date-time:[protected]:41 PM status: recharge successful Next Transaction details are as follows Your transaction details are as follows: trans ID: RI[protected] v.c no: [protected] amount: 421 date-time:[protected]:24 AM status: recharge successful But Still it was over 10 days and I am not getting my money back. I am acontinuos touch with your customer care and Ahmedabad Nodal Officer Mr. Vipul k. I meet him personally and request on the same matter. Here I paste and attached my account statement for your reference that no money was refunded by you people . HDFC BANK Ltd. Page No .: 1 Statement of accounts Account Branch : ASHRAM ROAD Address : SHILP-II NEXT TO VIKRAM CHAMBERS MR. SHUVENDU MONDAL ASHRAM ROAD 29 UPENDRA KISHOR PATH City : AHMEDABAD 380 009 CITY CENTRE State : GUJARAT DURGAPUR DIST BURDWAN Phone no. :[protected] BURDWAN 713216 Email : [protected]@yahoo.com WEST BENGAL INDIA OD Limit : 0.00 Currency : INR Cust ID : 48336892 JOINT HOLDERS : Account No : [protected] OTHER A/C Open Date : 10/03/2013 Nomination : Not Registered Account Status : Regular Statement From : 09/08/2014 To: 20/08/2014 RTGS/NEFT IFSC : HDFC0000069 MICR :[protected] Branch Code : 69 Product Code : 114 [protected][protected][protected][protected][protected][protected]------ Date Narration Chq./Ref.No. Value Dt Withdrawal Amt. Deposit Amt. Closing Balance [protected][protected][protected][protected][protected][protected]------ 09/08/14 POS [protected] VODAFONE_BD POS DEB [protected] 09/08/14 190.00 99, 724.47 IT 10/08/14 [protected] -TPT-ATM NOT WRKNG [protected]A1 10/08/14 500.00 99, 224.47 10/08/14 ATW-[protected]-P1DCAM06-AHMEDABAD [protected] 11/08/14 500.00 98, 724.47 10/08/14 POS [protected] PAYU POS DEBIT [protected] 11/08/14 42, 100.00 56, 624.47 11/08/14 [protected]/IRCTC_NEW [protected] 11/08/14 1, 256.24 55, 368.23 11/08/14 [protected]/IRCTC_NEW [protected] 11/08/14 11.23 55, 357.00 11/08/[protected]/TECHONLINERECHARGESE [protected] 11/08/14 421.00 54, 936.00 14/08/14 NWD-[protected]-SACW8461-AHMEDABAD [protected] 14/08/14 2, 500.00 52, 436.00 17/08/14 ATW-[protected]-P1DCAM06-AHMEDABAD [protected] 17/08/14 2, 500.00 49, 936.00 17/08/14 POS [protected] VODAFONE_BD POS DEB [protected] 17/08/14 31.00 49, 905.00 IT 17/08/14 [protected] -TPT-TV RCHRG [protected]A1 17/08/14 141.00 50, 046.00 19/08/14 IRCTC_CRIS REF-21/06/14-[protected] [protected] 19/08/14 310.00 50, 356.00 19/08/14 POS [protected] MAPPLE EXIM PVT POS [protected] 19/08/14 1, 012.00 49, 344.00 DEBIT ******** **************************************** **************** ******** ****************** ****************** ****************** ********************************************************************************...⇄ STATEMENT SUMMARY :- Opening Balance Debits Credits Closing Bal 99, 914.47 51, 021.47 451.00 49, 344.00 Dr Count Cr Count 11 2 HDFC Bank Service Tax Registration NO. : M-IV/ST/ BANK & OTHER SERVICES / 20 / 2001 Registered Office Address: HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013 --- End Of Statement --- Pl do the needful and response as early as possible because it already 10 days over Thanks & Regards Shuvendu Mondal [protected] Vc No [protected]