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Dr. Agarwal Eye Hospital Complaints & Reviews

www.dragarwal.com

1.3

Updated: Jul 22, 2025

Complaints 73

Resolved

11

Unresolved

62

So far, so good. Dr. Agarwal Eye Hospital is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Dr. Agarwal Eye Hospital will keep up the work and continue to help more customers with their concerns even better 🤝

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Dr. Agarwal Eye Hospital reviews & complaints page 3

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Address: Allwyn cross roads, Miyapur, Hyderabad

Receptionist told us to sit for one and half an hour. They didn't tell us the reason. After one hour and thirty minutes, when we asked, they asked for the form. We asked what were they talking about. Again they if we have paid the money. When we have shown that it's already paid, they got up from the seats and spoke to the doctors to check for my Daughter. Also they were small mosquitoes and flies which were continoulsy biting us. No fan or AC.

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Dr. Agarwal Eye Hospital Customer Care

from chennai, Tamil Nadu

Aug 2, 2021

Verified Support

Dear Shammi Ilyas,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com along with visited branch location and your registered mobile no. so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

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Address: Salem,Tamilnadu

Hai sir,
My name is R.Jayaprakash, my native place is Marandahalli. It's situated in Dharmapuri District.At last monday[protected] I am visited in your Hospital with my mother for their eye issues.at right day your doctor checked my mother eyes. The Doctor said to me your mother have cataract issues in both eye's they advised to me through to do surgery.we are ready to do this at the same day we are completed some needed medical test and checkups finally we are go to counselling section meet the counselling person JAYA. we are said to the counsellor interesting to do the surgery through to medical insurance cashless treatment.she asked me patient Aadhaar card and medical insurance ID photo copy . two days after we sumitted scan copies through to given mail ID .at till now the counselling person didn't give any needed details didn't contact me.and last three days we trying to contact her she is not responsible and didn't received my phone calls it's worst customer service

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Jul 26, 2021

Dr. Agarwal Eye Hospital Customer Care's response Dear Jayaprakash,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

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Dear all, I write this on behalf of my wife who got call from HR department for a vacancy of front office executive. So, we travelled to Anna Nagar branch and then to porur branch and she got selected and during salary negotiation, she didn't agree for the salary package offered by the HR department as she got five years of experience. And again after few days of time; my wife received call from HR department and told, there is a vacancy for the position of counsellor and your selected for that position. And you need to tell in fifteen minutes whether your ok with the job. So, my wife and entire family discussed and said ok to the HR, was asked to meet operation head alone. The operation head told, you have 15 days training in alwarpet branch and next 15 days training in Anna Nagar branch. And please meet HR ragavi for formalities at alwarpet branch. After a lot personal issues and problems we travelled to alwarpet branch to meet ragavi HR. UNFORTUNATELY, She was not there and asked to go to greams road branch. There my wife met ragavi, after waiting for lunch hour for ragavi to finish. The issue here is, during the Corona pandemic time, why HR department is asking for an employee to travel so long. Issue with HR DEPARTMENT : 1.) Lack of communication between the department. 2.) No proper sechuduling of interview process. 3.) Never advised the employee about the unavailability of HR in alwarpet and also never asked the employee to take lunch. Moreover, This is second time calling an employee again for interview, who denied the previous job for unsatisfied salary package. And my wife, who ran everywhere in the direction pointed out by your HR department is a mother of two kids explained everything about her experience and presence of documents and expected salary to the HR. Fyi, we were about to shift our house and we stopped that because of this HR department. I explained everything to the HR Head Suhasini. Who is unware of what is happening in the HR department. So, we are now cornered to take this issue to the respective authorities of government bodies.

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Jul 17, 2021

Dr. Agarwal Eye Hospital Customer Care's response Dear Vinoth,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards of operation usually, We have communicated your feedback to the appropriate team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

Jul 17, 2021

Updated by Vinoth Ekambaram [protected]

Jul 19, 2021

Updated by Vinoth Ekambaram Still, we would appreciate there administration humanity for NOT RESPONDING TILL NOW.

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Hi,
I recently visited agarwal hospital, alwarpet for my Lasik surgery enquiry. I wanted to know whether am I eligible for insurance claims, counsellor over there said they can facilitate the claim procedure and not the exact conversation attached since, I don't want to bring black mark for the hospital because of one person's carelessness. she said we can do some changes to facilitate the patients.. in that way mine can also be done....

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Address: RENE Tower, 1st Floor, Plot No - AA - 1, 1842, Rajdanga Main Rd, Kolkata, West Bengal 700107

To,
The Administrative In Charge,
Grievance cell,
DR Agarwal’s Eye Hospital,
Kasba/ Peerless, highland park,
Kolkata.
REF NO:KAS/20072/19

Dear Sir/ Madam,

This is to notify that I was advised by Dr Chhanda Ghosh to undergo a cataract operation on my left eye. The surgery was performed by Dr Ghosh on 03/10/2019.The first lens was replaced with a second lens on...

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Dear Sir,
My father Mr. Prafulla Chandra Pattanayak, having Registration Number – BHU/13863/19 was having cataract problem in his left eye. As per the advice of Dr. Bijaya Kumar Mohanty I took him to your hospital at Bhubaneswar on 02nd Nov 2020. Dr. Bijaya Kumar Mohanty has operated my father’s left eye. Around 05:30 PM he called me and told due to some injury at the time of operation, we could not fixed the lenses. Therefore, he asked me to come after 09 Nov 2020 and prescribe some medicine for healing the injury.
On 18 Nov 2020, Dr. Bijaya Kumar Mohanty checked my father’s eye and referred to Dr. Samir Vankawala on the same day. Dr. Samir Vankawala prescribed some medicine and asked my father to come after 21 Nov 2020. On 21 Nov 2020, again I went to Dr. Samir Vankawala for checkup. He checked and referred to Dr. Bijaya Kumar Mohanty for next follow-up.
On 15 Dec 2020, my father and I went to Dr. Bijaya Kumar Mohanty. He checked and advised that, the injury have not yet healed up and also Dr. Samir Vankawala was not available. Therefore, he asked us to go and assuring that, he will intimate us as per the availability of Dr. Samir Vankawala.
After my continuous follow-up, lastly Dr. Bijaya Kumar Mohanty refered my father to Dr. Jyoti Prakash of your Cuttack Branch. On 21 Apr 2021, my father and I consulted with Dr. Jyoti Prakash. He checked and told my father that it not possible to put the lenses in the left eye due to the damage at the time of operation. Then we contacted with Dr. Bijaya Kumar Mohanty on 22 Apr 2021, he told us the same as Dr. Jyoti Prakash told.
Due to your negligence, my father lost his one eye. Therefore, I am escalating this issue to you. I want my father’s eye should be all right by any means, and he should see the world as earlier, otherwise I will not hesitate to take the help of court of law.
NB:- Already I mailed you on dated 28th April 2021 regarding this but not response. And on 4th may I submit the issue on your customer complain portal also discuss with your customer care executive several time but no any response.
With Regards,
Suresh Chandra Pattanayak
S/O- Prafulla Chandra Pattanayak
Mob- [protected] / [protected]
Email ID- [protected]@REDIFFMAIL.COM
[protected]@rediffmail.com

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

Verified Support

May 07, 2021

Dr. Agarwal Eye Hospital Customer Care's response Dear Sir/Madam,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

May 09, 2021

Updated by pattanayaks Dear Sir/ Mam,
As per your requirement find below my contact no.
Mob- [protected]
[protected]
Regards
Suresh Chandra Pattanayak

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P

pattanayaks

from Mumbai, Maharashtra

May 27, 2021

Dear Sir/Mam,
Reference to the chain of mail and my continuous follow up with your Local / Corporate Offices. I have not received any satisfactory answer from your end, rather I got humiliate from your end.
I contacted Mr. Binaya Mishra of your Bhubaneswar branch; first, he did not like to talk to me on my issues, which I mentioned in my mail. When I repeatedly call him, he told me I cannot do anything on this issue, you can contact our corporate office directly and do not call me again.
I contacted your customer care executive Ms. Monica, she told me you contact our Branch office at Bhubaneswar Mr. Binaya Mishra, we cannot do anything here.
Now I am giving you 10 days’ time, to get any satisfactory answer from your end otherwise I will take the help of court of law.

With Regards & Thanks,
Suresh Chandra Pattanayak
S/O- Prafulla Chandra Pattanayak
Reg. No- ( BHU/13863/19 )
Mobile No- [protected] / [protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: "sureshchandrapattanayak"
Sent: Wed, 28 Apr 2021 12:34:25
To: "[protected]@vsnl.com"
Cc: "[protected]@dragarwal.com", "[protected]@dragarwal.com"
Subject: Grievance on the treatment of my fathers Eye Reg.- ( BHU/13863/19 )

Dear Sir/Mam,

My father Mr. Prafulla Chandra Pattanayak, having Registration Number – BHU/13863/19 was having cataract problem in his left eye. As per the advice of Dr. Bijaya Kumar Mohanty I took him to your hospital at Bhubaneswar on 02nd Nov 2020. Dr. Bijaya Kumar Mohanty has operated my father’s left eye. Around 05:30 PM he called me and told due to some injury at the time of operation, we could not fixed the lenses. Therefore, he asked me to come after 09 Nov 2020 and prescribe some medicine for healing the injury.
On 18 Nov 2020, Dr. Bijaya Kumar Mohanty checked my father’s eye and referred to Dr. Samir Vankawala on the same day. Dr. Samir Vankawala prescribed some medicine and asked my father to come after 21 Nov 2020. On 21 Nov 2020, again I went to Dr. Samir Vankawala for checkup. He checked and referred to Dr. Bijaya Kumar Mohanty for next follow-up.
On 15 Dec 2020, my father and I went to Dr. Bijaya Kumar Mohanty. He checked and advised that, the injury have not yet healed up and also Dr. Samir Vankawala was not available. Therefore, he asked us to go and assuring that, he will intimate us as per the availability of Dr. Samir Vankawala.
After my continuous follow-up, lastly Dr. Bijaya Kumar Mohanty refered my father to Dr. Jyoti Prakash of your Cuttack Branch. On 21 Apr 2021, my father and I consulted with Dr. Jyoti Prakash. He checked and told my father that it not possible to put the lenses in the left eye due to the damage at the time of operation. Then we contacted with Dr. Bijaya Kumar Mohanty on 22 Apr 2021, he told us the same as Dr. Jyoti Prakash told.
Due to your negligence, my father lost his one eye. Therefore, I am escalating this issue for early resolving . I want my father’s eye should be all right by any means, and he should see the world as earlier, otherwise I will not hesitate to take the help of court of law.

With Thanks,
Suresh Chandra Pattanaya
S/O- Mr. Prafulla Chandra Pattanayak
Mob- [protected] / [protected]

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Dear Sir,
My father Mr. Prafulla Chandra Pattanayak, having Registration Number – BHU/13863/19 was having cataract problem in his left eye. As per the advice of Dr. Bijaya Kumar Mohanty I took him to your hospital at Bhubaneswar on 02nd Nov 2020. Dr. Bijaya Kumar Mohanty has operated my father’s left eye. Around 05:30 PM he called me and told due to some injury at the time of operation, we could not fixed the lenses. Therefore, he asked me to come after 09 Nov 2020 and prescribe some medicine for healing the injury.
On 18 Nov 2020, Dr. Bijaya Kumar Mohanty checked my father’s eye and referred to Dr. Samir Vankawala on the same day. Dr. Samir Vankawala prescribed some medicine and asked my father to come after 21 Nov 2020. On 21 Nov 2020, again I went to Dr. Samir Vankawala for checkup. He checked and referred to Dr. Bijaya Kumar Mohanty for next follow-up.
On 15 Dec 2020, my father and I went to Dr. Bijaya Kumar Mohanty. He checked and advised that, the injury have not yet healed up and also Dr. Samir Vankawala was not available. Therefore, he asked us to go and assuring that, he will intimate us as per the availability of Dr. Samir Vankawala.
After my continuous follow-up, lastly Dr. Bijaya Kumar Mohanty refered my father to Dr. Jyoti Prakash of your Cuttack Branch. On 21 Apr 2021, my father and I consulted with Dr. Jyoti Prakash. He checked and told my father that it not possible to put the lenses in the left eye due to the damage at the time of operation. Then we contacted with Dr. Bijaya Kumar Mohanty on 22 Apr 2021, he told us the same as Dr. Jyoti Prakash told.
Due to your negligence, my father lost his one eye. Therefore, I am escalating this issue to you. I want my father’s eye should be all right by any means, and he should see the world as earlier, otherwise I will not hesitate to take the help of court of law.
NB:- Already I mailed you on dated 28th April 2021 regarding this but not response.
With Regards,
Suresh Chandra Pattanayak
S/O- Prafulla Chandra Pattanayak
Mob- [protected] / [protected]
Email ID- [protected]@REDIFFMAIL.COM
[protected]@rediffmail.com

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

Verified Support

May 07, 2021

Dr. Agarwal Eye Hospital Customer Care's response Dear Suresh Chandra Pattanayak,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

May 09, 2021

Updated by pattanayaks Dear Sir/ Mam,
As per your requirement find below my contact no.
Mob- [protected]
[protected]
Regards
Suresh Chandra Pattanayak

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Address: Yatendra Kumar Sharma

I am regular customer of Dr Aggarwal Eyecare . I have visited the Panjaguta Centre for changing the frame for my spectacle .while changing the frame, Technician of the center has damaged one lance When I have asked for this damage then smartly he has refused and told me that i have visited with damaged lance only .

It is really poor and unprofessional service by the Panjaguta Branch, I have lost approx Rs 3500, Now i have to go for the new lances .

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Apr 19, 2021

Dr. Agarwal Eye Hospital Customer Care's response Dear Sir/Madam,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

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Comments
S
Sarat Banerjee
9 minutes ago
I got my cataract surgery of both eyes done on 12 th & 24 th Feb 2021 at Dr Agarwal eye Hospital ;Kasba ;Kolkata.
I find the place good.Attending personals including tech personal are good. Attending Surgeon was very nice to me
All the good things is over shadowed by an act of fleecing where one set of PPE, I was made to wear, cost me 1000/-for 2set.it's 2000/- PPE was of very cheap quality and may not cost 50/-each.NO other personal present in OT were wearing PPE. nor the OT table covered with disposable sheet.
I felt that the act is unjust and complained but was made to understand that it's policy matter and can not be addressed locally at Kasba establishment.
I feel Dr Agarwal Eye Hospital management should revisit this policy. I also feel that excess money paid by me should be returned
==Dr Sarat Chandra Banerjee
contact =[protected]
e-mail == [protected]@gmail.com

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Sir,
My mother fall into Operation for the reason of eye irritating and to repair droopy eyelids. By doctor suggestion cataract operation has done on left eye and next in 20days after right eye also cataract operation done. After these operations still we facing a same problem what we complaint to doctor like eye irritating, to repair droopy eyelids and over that eye has much more pain. For reference I attached below the summary of medical report.

+1 photos

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Mar 08, 2021

Dr. Agarwal Eye Hospital Customer Care's response Dear Sundararaj,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

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The reception staff at your Pune, Aundh, hospital are need urgent direction in dealing with patients. I visited your Aundh hospital for my regular annual check on Wednesday, 3rd February 2021.I called a day in advance to check working hours. Was told[protected]. The technicians etc., do not arrive before 0930 & then take their own sweet time to accept patients.
After the check up is completed the billing & other formalities take forever. I was told that report will be given tomorrow!! Why?
When I went next day, 4th February 2021, after informing an hour in advance. Report was not ready & when given it was the wrong one. Had to again show old report to get the correct report.
We don"t go to a hospital for a picnic & expect minimum time, atleast at the reception.Preiously there was a lady manning the reception who was excellent. The present 2 males require to buck up.

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Dr. Agarwal Eye Hospital Customer Care

from chennai, Tamil Nadu

Feb 5, 2021

Verified Support

Dear Arvind Moghe,
Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

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No one is attending the call in Kodambakkam. I have called more than 10 times. Bt still no response.

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Dr. Agarwal Eye Hospital Customer Care

from chennai, Tamil Nadu

Jan 27, 2021

Verified Support

Dear Rio Arun Cyprian,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

R

Rio Arun Cyprian

from Chennai, Tamil Nadu

Jan 27, 2021

By mistake I have raised the complaint. There was some technical issue. Mr. Arun solved my prblm. And I got appointment for my eye Prblm. Thank you Arun sir. For solving my issue.

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Address: No.10, S Bypass Rd, Vannarpet, Vannarpettai, Tirunelveli, Tamil Nadu 627003

My Father got cataract surgery done in Dr. Agarwal Eye Hospital in TIRUNELVELI one month ago. (MRN no.246306 )

Today, we went for our regular check-up. We reached at 12.30 afternoon.

We waited for 2 hr. but no one came for check-up. They mentioned that dr. will come in some time.

My father has high pressure problem. We could not wait after 3 pm. Nobody from hospital staff gave clear instruction when will Dr come and get the eye checked.

My Father went to have some food at 3.30 pm and came back again for check-up. Still no sign of Dr.

After lot of enquiring finally we met a Dr at 5 pm. It took 5mins for the Dr. to check and asked u to go home.

My Complaint from this Hospital

1) Elderly Patient had to wait for 5 + hrs without any clear instructions.

2) Asked us to take eye scan but Dr. did not even look at the Scan report nor gave any feedback for the report. Waste of Scan report of Rs. 1000.

3) We were given appointment to met a different Dr but that Dr was not available.

Even after spending 55000 + rs for eye surgery we could not get proper treatment due to mismanagement of hospital staff.

Regards,

Arul Vijay

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Dr. Agarwal Eye Hospital Customer Care

from chennai, Tamil Nadu

Jan 27, 2021

Verified Support

Dear Arun Vijay,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

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Dear Sir/Madam
Today we called your hospital situated at I main road Nanganallur regarding eye checkup for myself and my son. They told us to come before 06:30 pm. Since eyes are going to be dilated we took an auto and reached hospital at 06:35 pm. The receptionist at the hospital informed since patients are more today it is not possible and to come on Monday. If they had told us at the time of calling to the hospital itself we would have avoided coming today. There is some communication gap which has to be corrected in your professional hospital. We have so much of faith in your esteemed hospital in our country because of which we come for consultation.
Do not take it as a complaint. Take it as a feedback to improve service and avoid dissatisfied customers.
Regards
M A M Basha

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Dec 13, 2020

Dr. Agarwal Eye Hospital Customer Care's response Dear M A M Basha,

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

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Address: Yelahanka new town..

After i done lasik surgery.. with carnia strengthening paid extra money..
But still one left eye vision not improved... i told doctors they are so much negligence..
Kindly refund my money.. or im going to put case in police station...

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Address: DR. AGARWAL EYE HOSPITALS, DILSUKHNAGAR

Patient name seema sharma husband working in medicover hosptials as internal audit dgm approrach dr. Agarwal hospitals for eye related issue but while reach to reception their manager shown our declaration which made and updated the correct information to dr. Gaurav arrora immediately the doctor refuse to check the patient

Is he really a doctor?
In case if suffer with covid then where he will go?

Management has to take strong action on this kind of irresponsible doctors who showing this kind of attitude

If management will not take any action then definitely i will raise this issue to all media also

Government is informing treat patient properly whereas this king of doctor are really a crush on the society

Manoj sharma
[protected]

+1 photos

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Sep 29, 2020

Dr. Agarwal Eye Hospital Customer Care's response Dear X

Thank you for taking out time and giving us feedback. We are really sorry that you did not have a good experience with us. We hold ourselves to high standards usually, but we fell short during your visit. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

we would reach out to you and understand more.

Regards
Team Dr Agarwals Eye Hospitals.

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Address: Dr. Agarwals Eye Hospital, No.02, 1st Floor, 100 Feet Ring Road, 3rd Stage, Banashankari, Bengaluru - 560085 (Landmark - Opp to Yamaha Showroom)

Hi, i joined dr agarwal eye hospital on 10th august as an intern optometrist.
Since the day i joined, one of my senior member whose under i am working has treated me in a very impolite manner, making fun of me in front of others and forcing me to learn a regional language in just 2 days which is impossible for me, that person blames me for those mistakes which i never did. There are other interns too which are basically from south and so they are getting well treated and me being a north indian am being treated biased.
Please help me

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Dr. Agarwal Eye Hospital Customer Care

from chennai, Tamil Nadu

Sep 17, 2020

Verified Support

Dear Avinash,

Thank you for taking out time and giving us feedback. We can understand how it would feel and its not our standard as we value employee and all our staff experience to the utmost in this industry. We have communicated your feedback to the team and are working hard to ensure that we are more consistent in the future.

If you could give us a chance, we would like to talk to you and understand more. Please give us your contact details at [protected]@dragarwal.com so we can get in touch.

Regards
Team Dr Agarwals Eye Hospitals.

Avinash Ray's [Complaint's author] reply, Sep 29, 2020

I am not able to see your email id as it is protected but I would like to share the details in here only.

Email : [email protected]
Phone : 9330298425

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Website: [email protected]

Worst service
Rude behaviour
More better option available in Trichy with low cost
Today visit that hospital
in reception, opticals, doctors all are not giving proper response
Only think about money
Normally eye checkup getting 40 to 45 mins but
Within 5mins got complete thier checkup and doctor not gave any feedback about condition of eye
Nurse said go to optical section
In that optical in-charge lady very rude behaviour and only ask about money and lens price
That lady completely not qualified for hospitality field
Completely Not satisfied with 1%
Not gave 1 star also
Just now check review about your hospital
Most o[censored]s gave worst feedback
Need to improve their service
If any responsible person see this
contact me ..
[protected]

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Dr. Agarwal Eye Hospital Customer Care

from chennai, Tamil Nadu

Jul 19, 2020

Verified Support

Dear Sir/Madam,
Thank you for your feedback. Request you to share your contact details. would like to speak to you to understand more.
Please reach us at below support
Email : [protected]@dragarwal.com
Whatsapp :[protected]: Whatsapp Link : https://goo.gl/qtLRzR

Regards,
Operations Manager - Dr.Agarwals Eye Hospital

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Today we got an appointment to meet dr palanivel, @ 2nd flr, ttk road for routine check up after 8 months completion of our last visit on 17th october 2019. Care taker of 2nd flr as requested to go and visit dr. Vijay anand before consulting with dr. Palanivel.
During the consultation with dr. Vijay, the way he approached is too rude and too bad. Is this the way to handle the patient (Sr. Citizen & ex pensioner, b. S. N. L) as well as the attender.
We are totally disappointed with the hospital and mentally we got affected by the way the treated.
This is our last visit with dr. Agarwals and cancel our all future visits too

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Jul 13, 2020

Dr. Agarwal Eye Hospital Customer Care's response Dear Kalai,

Thank you for your feedback. Request you to share your contact details. would like to speak to you to understand more.
Please reach us at below support
Email: [protected]@dragarwal.com
Whatsapp :[protected]: Whatsapp Link: https://goo.gl/qtLRzR

Regards,
Operations Manager - Dr.Agarwals Eye Hospital

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Dr. Agarwal Eye Hospital Customer Care

from chennai, Tamil Nadu

Jul 13, 2020

Verified Support

Dear Kalai,

Thank you for your feedback. Request you to share your contact details. would like to speak to you to understand more.
Please reach us at below support
Email: [protected]@dragarwal.com
Whatsapp :[protected]: Whatsapp Link: https://goo.gl/qtLRzR

Regards,
Operations Manager - Dr.Agarwals Eye Hospital

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Address: Agarwal eye hospital, whitefield, Bangalore.

I was humiliated in dr. Agarwal eye hospital, whitefield, bangalore, based on what an employee of another hospital located below agarwal hospital said. Very bad customer treatment. This is the worst treatment i have had in any hospital. I was with my daughter as well. When i finally asked the manager should i stay or leave he said it is your wish, i[censored] want u leave. I had to take my daughter and leave the hospital. I ll never go to this hospital ever again nor will any of my family members.

Dr. Agarwal Eye Hospital customer support has been notified about the posted complaint.

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Mar 05, 2020

Dr. Agarwal Eye Hospital Customer Care's response Dear Swetha Sampath,

Thank you for your feedback. Request you to share your contact details. would like to speak to you to understand more.
Please reach us at below support
Email : [protected]@dragarwal.com
Whatsapp :[protected]: Whatsapp Link : https://goo.gl/qtLRzR

Regards,
Operations Manager - Dr.Agarwals Eye Hospital

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