Dr. Agarwal Eye Hospital Complaints & Reviews

I placed order of spectacles, Tuesday, , 2 January 2024 and they had promised to deliver within three days by the end of Friday without fail and also promise to give a call before Friday, but they are totally failed either. Give a call or to deliver the spectacles in time. As such I personally visited the Rajarajeshwari Nagar branch on Saturday morning 9:20 AM, where I had placed the spectacle order, but they are intentionally avoid to deliver my order and simply they are wasting my time half an hour. In fact, those spectacle is ready for deliver but some of the front girls. They told that wait for another 10 to 15 minutes. I don’t know why I am waiting for another 20 minutes, the order is ready, since I have urgent work, even they are not understanding the customers problem and value, even they don’t have any respect in respect of their customers and the step of the doctor Aggarwal is hospitals very responsible and harassing the customers by one or the other way and there working always very negligence manner towards their customers. I search their attitude and Agarwal hospitals working manner is nothing but negligence. As such. Please help me to return my hard earned money of ₹5000 and compensation.

October 3rd 2023, I went to Dr.Agarwal's Hopital K.K.Nagar Madurai Branch to check my eye. I feel so worst hospital in madurai. They treated like prisoner that important Dr. Arunkumar and Mr. Kathir HR who incharge for that branch. He treat the patients speak with bad words and beating in front of staff and peoples. so I write a complaint to Chief Minister cell if necessary I think you may take action against Dr. Arunkumar and Mr.Kathir who incharge for the Dr.Agarwals Hospital K.K.Nagar Madurai Branch. If you cant take any action for this staff. I will write letter to Chief Minister cell and Health minister of Tamilnadu.

We have visited the dr agarwal eye hospital velachery, chennai. The doctor recommend counselling after consultation. We were waiting for the counselling for half an hour but the counsellor was chating and laughing with the colleagues. Even after the receptionist informed her that a patient was waiting for counselling, her colleagues asked her to continue chatting with them. Such a terrible service

I have been operated for cataract of the Right eye, on 28th July 2023, at your Netradarshan hospital, at Belgaum.. Now it's almost 2 months but still I feel uncomfortable with the operated eye, as I can not see clearly.. every object looks double.. This was not the case before the operation.. I could see clearly earlier but now I can see only after wearing the glasses.. I had post operation follow up with Dr Sachin Mahuli but I am not convinced with the reply given by him.. I am thinking of getting my left eye cataract surgery from some other hospital, since the service rendered here was not satisfactory..

I had cataract surgery in your Vellore branch on 05.05.2023. My phone[protected]. MR NO VLC/159425/23..Initial consulting done in velachery branch. Testing and surgery done in Vellore. My package cost is Rs 50, 328/-
Surgery completed at 11.15 am. Cashless
Insurance proposal sent after 1.15 only.
To this proposal star health Insurance company restricted a sum of Rs 4, 264/-.
I paid this amount from my pocket.
Today I contacted the star health insurance for reason for the deduction. They replied that your hospital insurance team has not submitted the detailed invoice bill for the implant in complete shape( ie lens I understood). Only because of this, insurance company restricted the claim. If you had submitted all details in complete shape, I could have been sanctioned Rs 4, 264/ more. It is evident that your insurance team is not at all bothered about patient welfare. They simply know if insurance company doesn't pay, then patient is going to pay. So, They are confident that They are not going to suffer and also no one is monitoring this team in depth. Also all patients are not aware of their rights.
If you are patient friendly, Please check your proposal, check the approved letter from the insurance company, contact in insurance company to check the complaint in my statement is true, then take action to rectify the same.
Then

1. I now request you to send me a original detailed bill for Rs 50, 328-including the detailed invoice bill for implant in which only claim is restricted so that at least, I can apply for reimbursement of this restricted amount. ( you may know reimbursement is very delayed process)

2. Also, please send all test report in original, which were carried out for Rs 3, 015/- before surgery, so That I can reimburse this pre hospitalisation expenses.

3. SINCE THIS IS A PACKAGE BASED TREATMENT, YOU COULD HAVE SENT THE CASHLESS PROPOSAL EARLY, ie proposal was sent after 2 hours of cataract surgery.
My phone[protected].
Thank you
Baalakrishnan KS
Now at Vellore.
[protected]@gmail.com

I am disappointed and angry about my recent experience at the Agarwal Eye Hospital, Velachery branch. During my visit on Monday, I received a prescription with drastic changes in my cylindrical power. When I tested my power at a spectacles shop, there were no changes like that mentioned in the prescription. When I contacted the hospital, they dismissed it as a printing issue even though the doctor should have verified the prescription. As a regular patient, I expect a higher standard of care and attention to detail. Please rectify the issue and restore my trust in the hospital.

I am a physicially challenged person. On 01/04/2023, I had visited Agarwal Hospital with my father to inject injection in his eyes for Rs. 45000/-. The staff in the 2nd floor of help desk had arrogantly behaved with me and not allowing to sit even more than 15 chairs are available. Even they had not allowed to sit the patient when one doctor Lionel is in 2nd floor. They had treated like Government Hospital and arrogantly.

we had visited Hospital with great sorrow however, Your staff further increases our pressure. Totally we had spend a lot and got dishonest from your Hospital.

My name is GEORGE DAVID RAJ mobile no. [protected], i am a physicially challenged person. My father is 86 years old. On 01/04/2023, to put injection to my father for rs.45000 in his eyes and as a attendant to my father, I had waited in second floor. One of staff from 2nd floor help desk compelled me to go to first floor even though more than 15 chairs are empty in second floor and arrogantly behaved with me. I therefore request to advice the staff to pollite with parents and their attendants.

Further, they are disturbing the patient to go to various floors in Hospital for checkup like Government Hospital. This should be avoided and all checkup facilities should be kept available in same floor for the benefit of patient

Thank you

By GEORGE DAVID RAJ

Given wrong number by Sushil eye hospital Nashik.I made spects of 8000/- but because of wrong number given by hospital I have to face problems. Also I have lossed money and mentally disturbed.Plz refund me my loss otherwise I will go to consumer court.Request for refund.

I bought a lens at Dr. Agarwal Eye hospital Villupuram Branch, the lens I bought is good at initial stage after then it got defected because of insects attack when I going on a bike . First time they replaced the lens around at 7th month as it had 1 year warranty . Then the replaced lens also had the same problem after 6 months so I pleased the incharge to replace it as the new lens had 1 year warranty. Suddenly he way of behaviour is too arrogant. I said that I made a mistake on buying the product on your store better i would bought it from lenskart . He replied me at very arrogant nature and body language then go to that store . I replied him that I have given ₹6000 you have to answer me . Then I called the lens company itself on his phone she replied me that she will resolve the problem by replacing the lens and hanged up by telling me to give lens to the store . The store Incharge Mr. Dhayalan replied me that he will not take the glass and he said get out. I said I will not go out until my problem resolve’s. A another man working in the store threatened me by asking which is your city, what is ur name . Moreover he pushed me by his chest to get out of the store and talk. Then I got out of the store with heavy disappointment and heavy sadness . Moreover I said to the incharge that I will file a complaint he replied that do whatever you can and get out . All these talks made by him is very bad and disrespectful. Customer Satisfaction is zero. And behavior at customer is too much arrogant. Bad experience.

They don't follow up the patients properly. They don't have proper contact number. The cell numbers and landlines numbers given by them is not working. The eye drops instruction is not given properly.
Main problem they are not interested in informing the patients the surgery date and time.

Perambur branch is not paying attention to the request of the customers. There's no proper contact number. There's no proper follow up. Totally they very careless.

We have visit velachery branch for last week... They not properly did eye checking... After that they suggest new specs... Rs around 6k... After wearing new specs not clearly saw any objects... Again i visit the branch but again they check eye test but said same power in the spec so you have to check and come after 2weeks...
This is the right way to respond the customer?

Still the spec is not clear... Totally waste my money...

My Ph no... [protected] (tamil)
Plz resolve this issue and let me know asap...

I bought an specs at agarwal eye hospital kanchipuram for about 20 days I beared with the defective frame and they have replaced the new frame. Even on the new frame there was a Crack in the glass at the fitment area. Very next days when the specs is taken they are telling it as handling issue and very rude behaviour by the incharge manohar. They are fully focussed on money and worst customer service he did not evn bother to listen the issue.

Hi,

I had done the Retinal detachment surgery very recently. Following up with removing silicone oil removal from the eye.

My eyes were good without any disturbance when oil was there. After removing oil, more than 100 residual oil droplets from the eyes which has impacted quality of my life. Full of oil floaters in my eye.

Oil has not been removed properly from the eye by negligence due to which has been impacted quality of my life.

My friend Tmt.santhi coming from Singapore on 27.05.22 at your Thanjavur branch regarding she child treatment after treatment doctor recommended power glass. My friend Santhi paid Rs.1000 at cash counter but not issue receipt due to system problems. After two weeks I go to your Thanjavur branch . The manager told me that he did not pay in advance and I immediately told him to check up the CCTV camera till not responsible
I request to you kindly check cctv footage and action against the branch manager.
Thanking you..

Hello Support,

I am Sanjay. I visited Dr.Agarwals Eye Hospital Trichy in the month of March 2022 for my Mom. And they have quoted 34000 for eye surgery for one eye via insurance. It got approved by FHPL, and the left eye surgery was done for my Mom.
I again visited the hospital for the other eye in the month of July 22 and I have been told that the operation cost rose up to 55000.

How in the world it can rise more than 20000 in just a short span of time. They said that the price has been revised just 1 day back and we are the first person to get it. This is really unacceptable and the insurance claim got approved only for 34000.

Please check if you can help on this matter, we have no other choices other than visiting other eye hospitals that are affordable.

Thanks

I came to your hospital in Thoothukudi for eye examination on 14.06.2022. I bought new glasses at your hospital on (INR.5480). But in two days that mirror was broken. You brought it to your hospital on 25.06.2022 to fix it but you can not fix it
They say to fix it in the mirror on the other side. I have no choice but to go to consumer court.

Bill No: TCN / OP / 111163
Name: Cynthia.A
Phone: [protected]

Visited thier vellore branch, They will not respond to your calls properly, rarely attend your calls. When asked about it during a visit in person they simply responded that they were busy and they will attend once they feel like it. Patients are literally made to shift from floor to floor. It is high time dragarwals had a solid appointment and patient management system.

I went for cataract surgery and initially everything went well, they told come Tomorrow for a checkup after results we will consult with doc and will fix date for operation. I had a insurance from a private organisation and asked for would it'll be claimable and they told yes definitely and after checkup told diabetic level was a bit high will give you some medications after week take a test and call us will fix the date again. And after a week again they called me to visit hospital and asked for submitting some documents for claiming insurance and every thing went well even fixed date too. And all of sudden 2 days prior to the operation they called me and told we can't claim your insurance now will postpone the operation to next month after you renew your next year insurance and I did that too. Today after claiming my insurance, Called them for asking some details but they blamed me like why you were behaving like this why can't you do things on time like that and now they were not responding in a good manner. I had a good opinion on Agarwal but now after this situation my mind changed! Such a worst experience.