Dr. Agarwal Eye Hospital Complaints & Reviews

We have visit velachery branch for last week... They not properly did eye checking... After that they suggest new specs... Rs around 6k... After wearing new specs not clearly saw any objects... Again i visit the branch but again they check eye test but said same power in the spec so you have to check and come after 2weeks...
This is the right way to respond the customer?

Still the spec is not clear... Totally waste my money...

My Ph no... [protected] (tamil)
Plz resolve this issue and let me know asap...

I bought an specs at agarwal eye hospital kanchipuram for about 20 days I beared with the defective frame and they have replaced the new frame. Even on the new frame there was a Crack in the glass at the fitment area. Very next days when the specs is taken they are telling it as handling issue and very rude behaviour by the incharge manohar. They are fully focussed on money and worst customer service he did not evn bother to listen the issue.

Hi,

I had done the Retinal detachment surgery very recently. Following up with removing silicone oil removal from the eye.

My eyes were good without any disturbance when oil was there. After removing oil, more than 100 residual oil droplets from the eyes which has impacted quality of my life. Full of oil floaters in my eye.

Oil has not been removed properly from the eye by negligence due to which...

My friend Tmt.santhi coming from Singapore on 27.05.22 at your Thanjavur branch regarding she child treatment after treatment doctor recommended power glass. My friend Santhi paid Rs.1000 at cash counter but not issue receipt due to system problems. After two weeks I go to your Thanjavur branch . The manager told me that he did not pay in advance and I immediately told him to check up the CCTV camera till not responsible
I request to you kindly check cctv footage and action against the branch manager.
Thanking you..

Hello Support,

I am Sanjay. I visited Dr.Agarwals Eye Hospital Trichy in the month of March 2022 for my Mom. And they have quoted 34000 for eye surgery for one eye via insurance. It got approved by FHPL, and the left eye surgery was done for my Mom.
I again visited the hospital for the other eye in the month of July 22 and I have been told that the operation cost rose up to 55000.

How in the world it can rise more than 20000 in just a short span of time. They said that the price has been revised just 1 day back and we are the first person to get it. This is really unacceptable and the insurance claim got approved only for 34000.

Please check if you can help on this matter, we have no other choices other than visiting other eye hospitals that are affordable.

Thanks

I came to your hospital in Thoothukudi for eye examination on 14.06.2022. I bought new glasses at your hospital on (INR.5480). But in two days that mirror was broken. You brought it to your hospital on 25.06.2022 to fix it but you can not fix it
They say to fix it in the mirror on the other side. I have no choice but to go to consumer court.

Bill No: TCN / OP / 111163
Name: Cynthia.A
Phone: [protected]

My mother had catract surgery a month ago but their vision is still not clear...

Visited thier vellore branch, They will not respond to your calls properly, rarely attend your calls. When asked about it during a visit in person they simply responded that they were busy and they will attend once they feel like it. Patients are literally made to shift from floor to floor. It is high time dragarwals had a solid appointment and patient management system.

I went for cataract surgery and initially everything went well, they told come Tomorrow for a checkup after results we will consult with doc and will fix date for operation. I had a insurance from a private organisation and asked for would it'll be claimable and they told yes definitely and after checkup told diabetic level was a bit high will give you some medications after week take a test and call us will fix the date again. And after a week again they called me to visit hospital and asked for submitting some documents for claiming insurance and every thing went well even fixed date too. And all of sudden 2 days prior to the operation they called me and told we can't claim your insurance now will postpone the operation to next month after you renew your next year insurance and I did that too. Today after claiming my insurance, Called them for asking some details but they blamed me like why you were behaving like this why can't you do things on time like that and now they were not responding in a good manner. I had a good opinion on Agarwal but now after this situation my mind changed! Such a worst experience.

I went for eye test and bought Tommy Hilfiger specs with lens after eye test in Agarwal Eye Hospital, really worst service they are in urgent in looking many customers not giving satisfactory answer, even the spec with lens they gave is giving double image which cost almost 39 Thousand really waste of money, tried reaching them asked me to try for one month and update, even after that same issue, now they are telling it will get practiced asking to use for 6 months really waste of money and time, end of the day i lost my 39 K even i am not using that specs any more, worst service.
Venue : Velachery Dr Agarwal Eye Hospital.
My Contact Number [protected]

Patient name:Noorjahan Begum
Date: 11.12.2021
Pre Auth Claim id: 1045233
TPA: Good Health TPA
Contact No: [protected]

We have approach for eye surgery for my mother and took the pre Auth approval and my TPA has given the approval for 40000/- rupees. Whereas we have changed the mind and didn't undergo for surgery. But my sum insured amount has been deducted from the policy for said amount. On enquiry...

I have faced worst experience today (25.02.2022) at Thiruvotttiyur branch. While taking my mother to checkup the eye vision problem, They asked that two dose of vaccination certificate is must to take the treatment but my mother didn't take any vaccination due to her health condition. They told that strictly we won't give any treatment without vaccination and Immediately they sent us to out of hospital.. They treated us like begger even begger should not be treated like that.

Good morning. Received SMS message from Agarwal Tambaram hospital for follow up consultation but not considered the appointment SMS message in reception also no proper response. If this is the case I would have made my presence earlier if appointment time in message will not be considered. Totally frustrated.

We went for eye check up in Dr.Agarwal hospital, salem, and noticed many of the hospital workers are not wearing the face mask properly. Hospital staffs attending the patients without any safe measures during this Covid-19 pandemic situation. This carelessness in hospitals make us worrying and the management should take appropriate safety measures and educate their staffs on hygiene and cleanliness. Scan machines which are usually patients placing their chin and face is not cleanly after every use, it must be sanitized after every use as the best practice.

Mr.srinivasan opthomology technician from Agarwal eye hospital tirupathi branch was quite rude.. the branch declined to give online prescription...

This is to inform you that I had very bad experience from your security personnel. While parking my car he spoke some bad words against me. This is occured on 18th nov 2021 at 12:30pm. Don't recommend this place to anyone....

Dear Sir/Madam,

I have myopia eye power of -3 on both eyes and I'm contact user for more than 5 years and I was suggested for LASIK by doctors in your branch and I have made my decision for proceeding with LASIK.

[protected] : I Went for full inspection pre Lasik with includes Blood tests, Eye pressure, Refractions, Pentacam and one more specific test which i don't know as they didn't mention the name and said I have a scar in left eye and for that we need to take a test and after that we can proceed for LASIK, later all test completed and they informed we can proceed for LASIK as all tests are fine and no issues will come and I also asked whether the scar will create issues while LASIK and Dr. Ramya was the person taking care of my full consultation and operation.

Dr. Ramya finally after inspecting my eye said you can proceed for LASIK as this scar won't disturb LASIK and there will be a slight difference in quality.

Further myself and my father had a discussion with counselor Mr. Bala and he also said all tests went well and no issues will be faced during and post LASIK other than slight quality/clarity difference in left eye due to scar.

[protected] : Operation day !!

Like before all test and pre Lasik procedure taken care and all went well and went to operation theatre.

Dr. Ramya's last patient on that day as they said.

Note: Vision and very good pre Lasik and while wearing specs no issues with clarity and during refraction also power stabled and all is fine.

During operation Dr. Ramya was performing LASIK procedure for right eye and completed very soon and next to left eye she was delayed than right eye may be due to unidentified scar and also speaking continuously that tell that refraction person to do procedure correctly or she won't allow inside lab like that.

Eye minutes later Dr. Ramya said operation went well and said to come next day for consultation.

[protected] : Meet Dr. Ramya and she said vision restored very well and said to continue drops as per prescription.

[protected] : After few days of LASIK I understand my left eye vision is not fully recovered. I can feel the quality difference as informed earlier and surprisingly I can observe vision difference and vision not fully recovered, I feel letters and objects in shattered way and I can't focus anything like right eye..

Note: all tablets and drops taken as per prescription and I was fully in home till today after LASIK due to recovery hope.

Later in upcoming consultation with Dr. Ramya, I used to inform always that I feel the shattered vision and blurry vision in left eye and right eye is good.

But she always referring that due to scar your vision will be like this only and we have already informed and can't do anything now.

I don't understand why you guys being Dr. and playing in life like this..

I request you to be careful in all process of LASIK and befor and during operation.

I feel bad for taking LASIK with your hospital and i have wasted my money, time and left eye vision due to carelessness and lethargic.

Thanks for making my good vision into a bad Vision now.

I have gone for eye checkup in thiruvallur and they prescribed me an eye power which is totally reverse for my eyes...i ordered glass in lenskart with this prescription worth of 5k but my sight was totally a dubbled vision and vision is totally zoomed...i went to nearby agarwal hospital but they were not responding properly...i asked for cross check but refused by them...if they prescribe like this wrong eye power prescribtion there will be more damage to eyes...where to complaint this

I visited hospital last week due to operation of eye both price is coated 31500 each eye and other blood test completed but today I went hospital if providing insurance card then will inform Rs 34000
Differance between cash and cash less?
Last year my dad operation both eyes done in your hospital so that we are came

Finally I decided go other hospital but I feel very bad due to charges cash vs cash less

Hi,
I got my laser surgery earlier January of last year, within 3months of the surgery I started having eye vision problem and I visited the hospital regularly as directed by the surgeon but even after taking all medicines, drops and continuously visiting and spending huge amount of money after the surgery still my vision is not fixed. Dr Praveen how many times if I say also he keep on saying no surgery can be 100% effective.. seriously...