Droom — Complaining about car care detailing services

Address:	New Delhi, Delhi, 110091
Website:	droom.in

So it all started on May 12th when I unfortunately got to know about droom through Internet. I could see that some car cleaning services were listed for very less price and what attracted me towards these services was the fact that I was about to get doorstep service. So I placed an order for one such service on May 12th (Order ID[protected] Service name - basic - car care - speed car wash. I waited on 13th for these guys to come and provide me the service, but nothing happened so I called and was told by the owner of this car wash company that they do not provide doorstep service and asked me to get in touch with Droop so I did that. Droom guys apologized and said they would process a refund which will take 7 days for me to get my amount, inconvenient but I was ok with it. Then later I got another call from Droom with the representative telling me that they have found a similar service with similar charges who will provide doorstep service if I was still interested, i asked them to use my already paid Rs. 99 but they said they have already processed a refund for that so that can't be used and I will have to wait for that money. They said I will have to do a fresh booking...I don't know what was wrong with me but I still believed the girl who called me (she sent me the link to this service through whatsapp) so I accessed that link and placed a booking again on May 13th (Order ID 1030143) Service name - basic - car care - steam and shine. I waited on 15th again for these guys to come and provide me the service, but nobody came again. I called the steam and shine guys and surprisingly they told me the same thing that they don't provide doorstep service and that I will have to complain about Droom as they have been getting calls from people again and again on this. I had no other option but to call Droom again and now they have processed a refund for the 2nd order too.

So in short, it was a highly bad experience I had with droom and I don't know if it's even a real company. I am in the process of filing a consumre court complaint too but thought of filing one here as well so that concerned people can see this. May be it's just a company getting booking amounts and then has plans to run away with all the money...I am going to make people aware of this so that nobody is fooled again by this company. I hope I will get my money again and I hope you guys don't get to fool anyone else. This time, I will take it to as high as possible and will see that something is done in this regard.