| Address: | Gurgaon, Haryana, 122001 | | Website: | www.droom.in |
1. I bought a second hand 2014 model Honda Activa through www.droom.in. Till the time I bought the vehicle they kept calling me, the moment i brought to their notice that I have been cheated by the seller, there customer service stopped. They told we cannot do anything more. That's end of it! Hence folks, beware that these people do not have any mechanism to check fraud by the seller. They show on the website that do many seller verification. Everything is false and you only realize once you are cheated. Its pure luck that you get a good vehicle. The company is making money just like that!
2. Seeing the rating of the seller on droom.in website and various measures taken by droom to ensure that the customer gets a good second hand vehicle, I went for buying the vehicle through droom.in. I bought the vehicle for Rs.27000 and paid another Rs.2400 for registration purpose.
3. The sad story started when I gave the vehicle for servicing at Sangam Honda initially and then JKM Leela Honda Ghaziabad for servicing (i did not believe Sangam Honda and took the vehicle to JKM Leela Honda for second opinion). I have already spent almost Rs.11, 000 till date for getting the vehicle repaired (i have the bills as proof). Even now as per the Honda reps the engine needs to be repaired or replaced by half engine which may cost another eight to nine thousand.
4. My question is how a 2014 vehicle can be in this condition? Many of the original parts has been found to be replaced with spurious parts before selling.
5. I strongly believe now that droom.in is not having any wherewithal to ensure the quality of the vehicle being sold through its website nor having any control over the seller to ensure that only quality vehicles are put up on your site for sale.The seller has been shown one of the best performer on your website.If i get such a deal from the best performer what about others? I have also taken an oath to not to go for a second hand vehicle in my life again! Thanks to droom.in for the horrible experience! Was this information helpful? | 
We highly regret the inconvenience caused to you. We request you to contact our support team at [protected]@droom.in regarding the above mentioned issue. The team will be happy to assist you.
We look forward to helping you.
Regards,
Droom.in
This is the end of their customer care. Do not get into trouble by buying second hand vehicles through droom. You will lose your hard earned money. These people are prying online to loot you. I have spoken to them. Nothing happened. Do not access this cheater website, www.droom.in
Regards
Anil