[Resolved]  Droom Technology — Complaining about the pending delivery of the ordered item

Address:New Delhi, Delhi, 110017

I had placed order with Droom for a helmet on 15th Feb 2017 vide order no. 156575. I was told that the product will be delivered within 20 days. I have been given the shipment details of item "through book my packet" awb no.98119770.

It is more than 20 days since I placed the order the item is yet to reach. The courier shipment tracking confirms that the items was forwarded to the destination on 24th Feb 2017. Though the item was booked for shipment there is not further update on the shipment since 24th Feb 2017.

I have written to the company about the undue delay in the fulfilling delivery but Droom seems to dodging the question with the repetition of the same reply that the product will reach in 20 days.

There is no provision to reach the courier company as they do not have any contact number. Reply to request form on the website seems to go blank unanswered.

May seek the confirmation of delivery being fulfilled with tentative date with slight margin not 20 days at a go. Or give access to the courier service to atleast know what is happening on the delivery front.
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Apr 11, 2017
Complaint marked as Resolved 
Droom Technology customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2017
Droom Technology Customer Care's response
Dear Rafiq,

We highly regret the inconvenience caused to you.

We have forwarded your issue to our concerned department and they will resolve the same at the earliest.

We appreciate your patience and understanding regarding the same.

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