[Resolved] Droom Technology — my order 3627551 was cancelled. | |
Customer executive says that it was due to failed verification but they won't tell me which verification was failed although i had verified my mobile and email before placing the order. I had placed only a single order and abided by all terms and conditions. I want to know the correct reason for order cancellation and if there is not you must send the helmet to me anyhow. Look at the images attached of my conversation with a droom employee. He doesn't has an idea. First he says that they received multiple orders from my end but he himself knows it is false then he say that it is due to failed verification. It is evident that one of the droom employees has accidentally cancelled my order but even after knowing that they won't do anything.
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Sep 2, 2017 Complaint marked as Resolved Droom Technology customer support has been notified about the posted complaint. Verified Support Jul 28, 2017 Droom Technology Customer Care's response Dear Sir, We sincerely apologize for the inconvenience caused. We have a specialized team that will be happy to answer all your queries. Just drop in an email at [protected]@droom.in and you will be provided immediate assistance. Regards Droom Support Team | |
 6 Comments | |
Comments
I was book my order from droom for purchase a helmet of rs.9/- on 25th July 2017 with ID: 3517771, the amount are deducted from my bank account. I also getting confirmation message that order will be receive within 10 working days on my register mobile number but still your order not place. So when I will get my product?
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just promotion... no delivery...
i ordered 2 items, they are telling the same reason for the second order cancelling after i edited the address.
same experience... worst promotional thugs
i ordered 2 items, they are telling the same reason for the second order cancelling after i edited the address.
same experience... worst promotional thugs
My order also cancelled by droom if they don't want to give Helmet why they start sale on droom it's worst app ever is usedCustomer executive says that it was due to failed verification but they won't tell me which verification was failed although i had verified my mobile and email before placing the order. I had placed only a single order and abided by all terms and conditions. I want to know the correct reason for order cancellation and if there is not you must send the helmet to me anyhow. Look at the images attached of my conversation with a droom employee. He doesn't has an idea. First he says that they received multiple orders from my end but he himself knows it is false then he say that it is due to failed verification. It is evident that one of the droom employees has accidentally cancelled my order but even after knowing that they won't do anything my order is 25438027
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+91 12 4646 4483 [Buyer Support]
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"We regret to inform you that the order has been canceled due to the policy violation. As per our terms and conditions, one user can place only one order during the promotional sale. Your refund has been processed and the amount will get credited to your bank account within 5-7 business days."
This was the my first order on droom. I never placed any order before. check the attached screenshot. i sent them emails many times and each time i was receiving the same response.
I think they are doing this false promotion of helmet to just attract buyer to their website. After that they simply cancel the order and tell you the false reason.