Droom Technology — Purchased a vehicle based on there report

I have purchased a vehicle based on there report. In their report they mention that the car is non accidental but it has come to my knowledge that the car is accidental and they are denying me any services after taking my money
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Droom Technology customer support has been notified about the posted complaint.
Complaint comments 


Dear Sir/Madam,

With reference to the complaint received on 27 Jan'2022 regarding the consumer complaint made by Mr. Amol Vats (Complainant) against Droom Technology Private Limited(Droom/Company). We would like to bring your kind notice toward the facts that the customer is hiding. Customer had made the booking from droom and went to the sellers location, after taking the test drive he had taken the vehicle delivery from the seller. But this was not informed to us. Later we get to know that customer has already taken the vehicle delivery.

So as per the confirmation we have marked the order as completed. But customer was earlier denying that he didn't take the vehicle delivery and later he accepted that he has taken the vehicle delivery. Also, came up with the vehicle issues where droom is not liable to take any action on it. If the customer has confirmed us earlier than we could have given him the warranty. But as customer has violated the droom policy.

The same has been also communicated to the customer. The complaint stands closed due to policy violation done by the customer.

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    +91 12 4646 4483 [Buyer Support]
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    90/31B, 1st Floor, Malviya Nagar, New Delhi, Delhi, India - 110017
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