[Resolved]  Droom Technology — Selling my swift vxi car

Address:Gandhinagar, Gujarat, 382006

This is dr chankshu patel from gandhinagar. After looking at your web site i though it was genuine so listed my car on yr site on fixed and auction option on 21st December. i saw bid of 2 lac which was acceptable to me but i didnt saw any option to accept it so i called up on customer care but they told me that there are technical issues and i will get mail update or message in which i will get option to accept or reject it. the guy told me to wait for 1 hour during which they will sort out issue but i didnt get any call back or updates so i called them once again and at that item mr samir was there who once again reassurance to solve issue in half an hour. but to my surprise no calls no updates after 1 hour so i called up again this time it was priya who repeated to wait for 1 more hour. after 1 hr 15 minutes i didnt get any call so called up again and priya was there so i told her that let me speak to team leader. the team leader said although my auction is going to end around 7 pm today the last bead is not valid as i haven't accept or reject it once bidder placed it in 12 hours. I said i didnt get any notification form your side which he replied is that we not do that and we cant help with it. till yesterday i checked it, this bid was not there. When it was clearly mention in your terms and conditions that you will notify seller he wasnt willing to. I didnt get any single mail or message after i activated my listing. Now after making lot of calls there is no help when still it is active. This site and representatives are not at all user friendly and it seems to have no commitment or transparency level.

i hope mr sandeep you will get this.
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Jan 29, 2017
Complaint marked as Resolved 
Droom Technology customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2016
Droom Technology Customer Care's response
Dear Chankshu,

Greetings for the Day!

We regret the inconvenience caused to you.

We request you to kindly write to our concerned team at [protected]@droom.in regarding the same. Our support team will be happy to assist you.


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