DTDC Courier & Cargo — Consignment Not Delivered and not provided any updates

Address:	600029
Website:	dtdc.in

Hi,

I had to send an urgent courier to my parents to complete an LIC policy. Since I am based out of Chennai and they are in Trivandrum, we had to do this via courier. They send me the form to be signed and completed via Speed Post and I sent the return via DTDC. What a horrible choice that was!!

The consignment originated from Chennai on the 26th and it was supposed to be delivered on 29th. That was what I was promised. From the status on DTDC website, I can see that it has reached Trivandrum on the 29th and it is out for delivery. It has not yet reached my house and nor has the recipient got a call or an update. When I call customer service they say its out for delivery! How can the status not change for 3 days!!

I have spent the last couple of days following up for an update with the Chennai and Trivandrum DTDC hubs and I have not even got a response. All the people in Chennai do it give me Trivandrum numbers and ask me to call them. The people in Trivandrum cut my calls and then switch off the phone!! This is absolutely pathetic service!!!

This is what happens when I call your hub numbers:

Chennai[protected] : Picks up one time, does not pick up the other time, and only thing they do is give me some numbers in trivandrum to reach out to. That is not my job! That is your job and I am paying you for this!!

Trivandrum:
[protected]: Number is perennially switched off!!
[protected]: Number was initially going into call waiting then not picking my call
[protected]: Number was ringing at first and then my call was cut. Next time I called, it was switched off.

This was a really important document that was supposed to have reached my parents at least 2 days back. Now we have to do this whole process again and we will be impacted financially! The companies have to be held liable for cases like this!!