DTDC Courier & Cargo — horrible services from dtdc

Address:	Ahmedabad, Gujarat
Website:	www.dtdc.in/tracking/tracking_results.asp

I had a parcel from Jaipur to Ahmedabad with consignment number D43236541 shipped at 18 July 2018 and I am surprised to see DTDC's carelessness and laid back attitude towards the same. I have not yet received my parcel. No communication has been done regarding the status. Upon tracking the shipment, it says that the parcel is stuck in transit since 28 July 2018. Upon enquiring the customer care, I am passed to various agents for query resolution and nobody is interested in taking responsibility to resolve the issue. Everyone is washing their hands off by providing another number to call and unfortunately, I am making a fool of myself.
Despite paying a hefty amount for a small parcel, nothing is in its place.
DTDC is simply cheating its customers and its shameful to see from an established brand.
Customers query resolution is at their least priority.
I absolutely feel cheated and mistaken by choosing DTDC for courier services.
Will keep in mind to go after Blue Dart or Indian Post for that matter.
Atleast they have the guts to resolve the issue.