DTDC Courier & Cargo — non delivery of my shipment no - m62368984

Address:	Mumbai City, Maharashtra, 401107
Website:	www.dtdc.in/tracking/tracking_results.asp

My consignment is not yet delivered and it has been 7 days from the date of booking.
The response i get on email complaint is - your case 11519353 has been closed with status gec/scs/dotzot/intl query

This status doesnt make any sense and the team is not sharing the date of delivery yet and not even what is the status. Whether the shipment is lost, still with the vendor or the location.

Dtdc have not published any escalation hierarchy in their website not any email id apart from generic customersupport id.
We always talk about govt services, but indian postal services have all this information on the website. Govt need to regulate these private vendors strictly.