DTDC Courier & Cargo — Package returned back without contacting or informing me.

Address:

Flat 3J Block 1 Shine Heaven, Baghorbori Main Road, Kamrup Metropolitan

Hi, recently Maruti Suzuki Insurance of Guwahati has courriered my car insurance policy papers through DTDC.

I live in Guwahati.

A DTDC employee called me on 22/02/2021. He said that the parcel came to the Sarapbhati office, Guwahati : much further from my location and we are delivering your courrier to the nearest DTDC hub which is in six mile, Guwahati.

I said ok.

But even after many days DTDC didn't call me anyday.

I called them on 26/02/2021 and enquired the person who called me on 22/01/2021. But, he had no idea and said he need some time.

Today on 28/02/2021, we again called that DTDC staff and asked him if he has any update on our parcel.

He now said that the six mile DTDC hub received my package, but now DTDC has returned my parcel back to Maruti Suzuki Insurance.

I want to ask, why DTDC didn't call me all these days ?

They don't want to come into my area or what ?

We live in good visiible area in Guwahati.

They returned parcel saying that our address could not been found, and so returned.

But how ? Why no contact ?

Every delivery company easily finds out our location.

But they couldn't find ours ? And they didn't call me why ?

If they didn't want to come to my location, they could have called me to visit their DTDC office all these days.

Those were my important car papers which I needed urgently.

So I complain regarding this lack of attention to customers.

Really saddened by DTDC services.

Please file a complaint on this agency.

I don't have any courier number of that order, but I know DTDC had my parcel in their office. They said they will send my nearest hub, but now they returned back without asking me.

Thanks & Regards,
Paresh Chandra Puzari,
Contact no: [protected] / [protected].