DTDC Courier & Cargo — pathetic courier service

Address:

Mohali, Punjab, 140301

Hi,

Again i’m facing the same issue again with dtdc courier services.
Previous tracking number is: z67908107 on 9th august 2018 by dtdc courier services.

Tracking number : z75663774
Date : 2nd november 2018

Today your delivery advisor call from +91 [protected] and confirm my address. He is very near to my house. But he refused to come at home for delivery and said you have to pay extra money if you want to deliver the courier at your house otherwise you have to come at kharar bus stand to take this from me.
I was not at home at that time. Otherwise i can go and get that courier.
But this is very pathetic service i have seen.
I’m running a boutique and i have send many national and international couriers every month. I have using dhl, bluedart, and trackon courier service many times but not facing any issue.
Your courier service office is very near to my location so i use your service twice and both times i’m facing the issue.

This parcel which have to deliver today is very important for me. So i told your agent that if possible then i can take this parcel from your office but he refused and told me that now you can get it by monday. When i told him please give me your name thank he did not tell me his name.
This is very pathetic and now i will never use your services again.
Now i have attached the voice recording of conversation with your advisor. So you can see the casual behaviour of your representative.

Now i request you to please give me the address where i can get my parcel.

And please educate your staff about how to behave with the customers.