[Resolved]  DTDC Courier Service — delivery of Broken New Samsung LED TV

Address:

Ernakulam, Kerala

Sir/Madam, My daughter had couriered a Samsung TV (consignment number: D[protected] & a microwave oven from Bangalore to Kochi on 08.03.13. She had paid the courier charges. 2% insurance and 4% receipt charges of the product. This was the premium insurance for full repayment in case of damage to the product. The product cost was Rs. 27900. The courier arrived at Kochi on 11.03.13 (12:45pm). The delivery people left even before the pack was opened and checked. But unfortunately when the pack was opened the new TV was totally shattered. Attached are the images of the broken LED TV. It was really saddening to see as we did not expect this from a professional courier like DTDC. It was a gift to me from her and this incident was really disappointing. This was in-spite of repeatedly stating to be careful and the product was new and still encased in the Samsung TV cover itself. The money invested on the TV was very crucial and the gift was very precious. When I rang Mr. Patil who works for DTDC, Bangalore, gave me the contact number of Mr. Mohan R., DTDC Bangalore. When I called him, he told me to send the photos of TV. My daughter emailed him the photos. Then they asked for docket number(consignment number) and she mailed them that too. After that they stopped responding. After calling repeatedly, Mr. Mohan asked us to call Samsung and make an estimate of level of damage. We did the same and Samsung emailed the estimate to DTDC. Then Mr. Mohan offered us to pay for repairing the TV. But that was not acceptable because my daughter had paid for a new TV, rather repaired. So we didn't agree to Mr. Mohan and asked him to act more. But since then he never responded and if he answered the call, he would hung up. Last month, when I went to Bangalore, and talked to him, he said the consignment number doesn't exist in their database. It was quite schocking and disappointing. We then went to Kochi DTDC and inquired about this consignment number. They said that they keep the database only for 90 days. We don't know what to do now. If they keep data only for 3 months, then why did Mr. Mohan dragged us for 8 months. It's been a real mental torture.