DTDC — Non-receipt of courier

Address:560100
Website:www.dtdc.com

Reference Tracking No: H52037855

This was a highly urgent and important courier which was expected on last Tuesday 09th Feb 2016. Hence, it was sent by express delivery. Till now we haven't received the courier.

As per your tracking status it seems to be on the way back to the origin on 13th. Your delivery boy called and asked for the landmark which was clearly explained to him on 10th and still it did not reach us.

We tried calling various useless numbers which are given on your tracking website but nobody cares to pick up the call. Surprisingly Bommasndra office email id is also not given. Whatever could be found on google is not being responded. Apex Bangalore number doesn't work at all. I think Indian Post Office services are now better than DTDC which I would let people know through various internet consumer/complaint/forum with these detais. This also explains why Indian companies are known for their poor services and lags behind MNCs.

At the end of the day we are on the loosing end and DTDC keeps making money through these malpractices by charging for express delivery and never delivering it despite several attempted followups.
Was this information helpful?
No (0)
Yes (0)
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Complaint comments 

Comments

I was looking for Negative Rating
Reference Tracking No: H52037855

This was a highly urgent and important courier which was expected on last Tuesday 09th Feb 2016. Hence, it was sent by express delivery. Till now we haven't received the courier.

As per your tracking status it seems to be on the way back to the origin on 13th. Your delivery boy called and asked for the landmark which was clearly explained to him on 10th and still it did not reach us.

We tried calling various useless numbers which are given on your tracking website but nobody cares to pick up the call. Surprisingly Bommasndra office email id is also not given. Whatever could be found on google is not being responded. Apex Bangalore number doesn't work at all. I think Indian Post Office services are now better than DTDC which I would let people know through various internet consumer/complaint/forum with these detais. This also explains why Indian companies are known for their poor services and lags behind MNCs.

At the end of the day we are on the loosing end and DTDC keeps making money through these malpractices by charging for express delivery and never delivering it despite several attempted followups.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DTDC Courier & Cargo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    11614
    Pending
    0
    Resolved
    1310
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
    View all DTDC Courier & Cargo contact information