DTDC — WORST SERVICE EVER ! DEMANDS A FULL REFUND AND COMPENSATION !!

Address:

Kolkata, West Bengal

Hello Sir, I am Amrita Chaudhury, from Kolkata, wanted to ship two separate couriers to Mumbai, Courier No-1 was sent from Srerampore DTDC facility. The consignment no was V22303150 and it was sent on Friday evening to Mumbai and was supposed to reach on Saturday. As it was done in PREMIUM EXPRESS PRODUCT-METRO PLUS, it came with a Money refund . Now to my surprise it never got delivered on Saturday and when I contacted the customer care they said it will be delivered on Monday, they kept telling me within 10.30, then within 1 pm, then within 6 pm. I got frustrated and launched an online complaint and then around 6.55 pm it got delivered, From saturday onwards it was lying in the Goregaon East Office and the destination was within 300 meters of the DTDC facility, Despite telling them repeatedly that It needed to get delivered on Saturday they never did that and more over Monday whole day went by and on the receiving end He faced a very bad situation as it consisted some important Examination forms and material and as a matter offact he could not submit those on time due to this reluctant behavior of this Courier Company which failed to deliver a parcel within 500 meters of its destination base from their mumbai facility. The courier details : Friday, May 08, 2015 Shipment Booked- SERAMPORE SUPER FRANCHISEE, SERAMPORE [protected][protected]:04 PM (Friday) Processed & Dispatched from- SERAMPORE SUPER FRANCHISEE, SERAMPORE [protected]:00 AM (Friday) Saturday, May 09, 2015 Processed & Dispatched from DTDC APEX KOLKATA APEX(AIR-SF-AC), KOLKATA [protected]:00 AM (Saturday) Arrived at DTDC Facility KOLKATA APEX(AIR-SF-AC), KOLKATA [protected]:32 AM (Saturday) Processed & Dispatched from DTDC APEX KOLKATA APEX(AIR-SF-AC), KOLKATA[protected]-06:09 AM (Saturday) Processed & Dispatched from DTDC APEX MUMBAI APEX, MUMBAI [protected][protected]-06:25 AM (Saturday) Arrived at DTDC APEX MUMBAI APEX, MUMBAI[protected][protected][protected]------01:36 PM (Saturday) Processed & Dispatched from DTDC APEX MUMBAI APEX, MUMBAI[protected][protected]-03:10 PM (Saturday) From that time onwards it was lying in the mumbai APEX Only ! they never took the initiative to deliver it, Ok i understand its past business hours ! but As their business hours are till 6 pm. it could have been easily delivered as the destination was A Highly reputed company and the biggest Advertising Agency in India ( OGILVY and MATHER Pvt LTD, Goregaon East) which is within 5 minutes from the APEX BRANCH ??? Let that go, they did not even care to deliver it on the first hour on Monday ? Whole day I was waiting ! that guy was waiting for it to arrive at his desk? It did not ! after complaining and contacting and calling something around 100+ numbers ! finally the shipment was delivered on Monday evening around 6.45 or so? AND WHEN I CHECK IT NOW !! THEY FAKED THE DELIVERY TIME to 5 pm of something !!! so that they cannot be sued !! Ruining the entire process and the purpose of the shipment ! If this is how a reputated Courier Company acts even after taking 225 ruppes for some two piece of A4 sheets ! What should a student like me do? I demand a compensation on this behalf and A total money refund of the same . Please look into this matter, people are complaining all over internet about DTDC about their negligence, I dont even demand a money refund if you can look into this matter and secure this courier thing as people rely on them to send impotant Documents such as examination forms and everything, I chose super urgent delivery system just because deadline was ahead. People choose this kind of service to send documents in urgent conditions . otherwise they will just speed post it . what is the need of a Urgent Facily ? Amrita Chaudhury Phone no :+[protected]