Durian Industries — Cracked leather and depressed sofa from several places

Address:	New Delhi, Delhi, 110025
Website:	Defect in leather Sofa

Dear Concerned,

I had a great faith in Durian furniture, however I have lost such trust because of following reasons:

1. I bought leather sofa brown colour which has been depressed (depressions at several places) and now cracked although I was guranteed to have a robust product.

2. Most unfortunate and unsatisfactory part is non responsiveness of the durina exclusive showroom in Kirti Nagar, New Delhi. I called thrice to the call center and was informed to contact a complaint at the showroom itself. I did call them several time but phone were disconnected after listening to the concern raised and assured they shall call me back.

I need my sofa replaced at earliest possible in order to resume the trust in brand like durian. Please find the detail of my purchase as below:

Buyer: Prakash Kumar Mishra
Date of purchase:[protected]
Delivery note number:065
Invoice No: KN/RI/095/15-16

Look forward to receive a prompt solution.

Prakash Kumar Mishra
[protected]