Durian Industries — Durian Sofa set - poor quality service

Address:

Durian Industries LTD. Plot 2060, Samantarapur,Bhubaneswar-751002

Sub : Poor quality sofa cover replacement service

Dear Sir,

Good Afternoon.
I am Shashanka Pattnaik an occupant of G084, Cosmopolis, Bhubaneswar. We had purchased a Sofa set Georgia ( 3+1+1) from your Bhubanneswar showroom on 9th Jan 2014 (Invoice enclosed ). Our sofa was maintained well all these years. Only the cover of Sofa was worn out at 2-3 patches for which we wanted only the cover to be replaced.

We placed an order to change the cover (L01-Black) at your Bhubaneswar showroom by depositing the full amount of Rs 28, 800 on 6th Sep 2020(proforma enclosed). After many rounds of follow up finally the sofa set with changed cover was delivered on 2nd Oct 2020.

The look & style were totally different from the original one . After a week's use we realized that the the sofa is not giving the same comfort as before. The softness of Sofa is not the same now. When you sit on them, you hit the bottom of the base(We apprehend the smooth foam is replaced with some coarse material. Even the style of the arm is not same as it used to be before - the look of the sofa from the behind is rugged now, not the stylish same look any more). The surface is not decent, elegant look is totally gone & it is not looking like a Durian sofa set any more . It is now a pale shadow of its before look.
Looking at the reputation of your esteemed Organization, please ascertain & find out the lapse. We really do not know, who is the culprit. We paid the full money but got a raw deal. We will be really pleased if some fact finding is carried out to this effect. We earnestly hope the company seriously looks into our case.

regards
Shashanka Pattnaik
Mob : [protected],
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