Durian Industries — Issue with Sofa bought on 17th Feb,23/Unethical behavior of Customer support

Address:

Address: 2nd floor, Above Zudio Showroom, Arazi No. 102, Shivpur Bypass Rd, Varanasi, Uttar Pradesh - 221003

I have purchased a sofa from Varanasi (Uttar Pradesh) store. Warranty period of sofa is 1 year. Recently we have observed that cushion is getting flat and It's getting difficult to sit on it. We have raised the issue with the store manager as well as with customer care, but no one is ready to help us. It's been a month since we are continuously following up with them and they are trying their best to avoid the issue firsthand. Please help us as we are really disappointed in their service.