This complaint is about a sofa set which i purchased on Feb 28th 2019. The model of the 3+2str is Charles (wine colour). It has barely been a year since the day of purchase and stitches have already loosened . I have tried to reach out to the dealer several times from whom i had purchased, he forwarded the phone number of Mr Pradeep Rastogi ([protected]) . I called him on Feb 21st 2021 at 15:29pm, firstly there was no response from his side, secondly when he did get back to us he mentioned and i quote "problem will be resolved under 10 days". It has been a couple of weeks but no has reverted back to us .
I decided to purchase from "Durian" because they seemed promising but I'd like to mention the fact that I'm highly disappointed with their service . I'm sorry to mention but their service has changed my opinion but the brand itself and i no longer have any faith in this brand .
P.S - My name is Pratima Singh .
Address: A/402 Saraswati Apartment, sector 4, Gomti Nagar
ext, Lucknow, Uttar Pradesh.
Phone no: [protected]
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