Durian Industries — Recliner

I bought a recliner in 2018 from durian in Ludhiana, punjab and now it's material is so damaged within 2 years the leather on cover is rough and coming out. After filing complaint of the same they told the cover of recliner would be change which will cost 12k which is so unfair after buying such an expensive recliner from a brand we didn't expect to again spend 12k on it. I hope this complaint would be seen and some action would be taken as soon as possible atleast brand should provide good quality material to the customers.