Durian Industries — sofa ribbon has totally shrunk. on sitting it behaves as a recliner

Address:

Ranchi, Jharkhand, 834001

The sofa which i have purchased is within the warranty period. The problem has been from the beginning of purchase. The sofa quality is very substandard, the ribbon which provides a cushion has totally shrunk and is behaving like a recliner instead of the sofa. The base of sofa is not steady and while sitting feels like drowning. It is very uncomfortable and the person sitting complains o[censored]nsteady posture and feels irritated. Everyone is complaining about the sofa and is doubting the quality of the much celebrated brand durian. It is totally unbecoming of the standards set by the company. Also i want to seriously complain about the staff in ranchi showroom. We have been calling them regarding the complains but they are shameless person who do not pick up the call. On calling from another number they pick the phone and assure of service but again they fail on that promise. The company should seriously consider employing these staff. They are nuisance and will make the company a nuisance and bring it down. Pls consider my complain at the earliest. Thank you