Durian Industries — unreliable company, mis agreement for terms of warranty

Address:

Pune, Maharashtra, 411028

We bought sofa from durian on july 2018 but actually got a sofa on august 2018. Sofa torn due to the quality of manufacturing on aug 2019 and we called the call center on aug 2019 to follow and repair their product under their terms of warranty. Since one month we called, they always say will contact in 24 hours but nobody call back. We spent time calling them everyday and what we got is only the word sorry we will call you back but nothing happened.

We are expat who come to work in india, this is such a bad image of your country that we have never seen before. Please suggest and help to solve this problem.