| Address: | 401,The Summit, Hanuman Road, W.E Highway, Vile Parle(E), Mumbai – 400 057 |
I have ordered and pre-paid Rs. 10, 595 for a Marvel Office Chair on 20th May, 2022 (Order number: DE#56068).
Since then, I have received no communication regarding my purchase except for an obligatory order confirmation. I have raised complaint on the website but never received any callback. A customer service representative provided a lead (by the name Abhishek) who does not pick up calls despite trying to reach him multiple times.
Meanwhile, it has been 5 business days since I placed an order and they have already crossed the expected delivery date.
Most of the time their customer support line is busy and it's difficult to reach out to any representative. The order tracking information on the website is horrible and conveys no information whatsoever (Status still shown as: Processing)
Either the company decides to deliver the product or pay a full refund of the amount that I have prepaid to them.
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