[Resolved] EaseMyTrip.com — Deduction of Service and Cancellation fees

[Resolved] EaseMyTrip.com — Deduction of Service and Cancellation fees

M Mohit Bijani Aug 17, 2023 Aug 18, 2023 This thread was updated on Aug 18, 2023

PNR - F8IP8F The airline has rescheduled the flight for more than 5 hours for which I am eligible for a full refund which the airline as confirmed has provided (₹3, 636). When I called up ease my trip for cancellation they said the airline has paid to us but we were waiting for you to cancel at our website, all this is just to harass the customer? Then, on speaking to the customer care agent, he cancelled the ticket which said the refund will be only ₹2, 038!!! DEDUCTION OF ₹ ₹1, 600????? JUST THE SERVCE CHARGES & CANCELLATION CHARGES and CONVINIENCE FEE!! Kindly refund the same to Us, it is request not to deduct such amount when we are not responsible for flight preponing or being delayed!! When the Airline has paid the full refund then why can ease my trip not pay it back??? why does the amount need to be deducted and trouble the customer for his hard-earned money!!! Kindly Initiate a refund of 1, 600 and please pay it back to me! This is really disastrous and disturbing by easy my trip!!! Was this information helpful? No (0) Yes (0)
Sep 18, 2023 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Aug 18, 2023 EaseMyTrip.com Customer Care's response Hey Mohit, Convenience fees has been applied to the booking as you have applied a coupon code to take further discounts which is a non refundable amount and service fee is amount is charged whenever customer cancels the flight or flight is cancelled by the airlines which is mentioned in our E-ticket However, as a onetime courtesy and a good will gesture the same has been waived off. This would reflect in the same mode of payment/wallet in the next 5-7 working days. I hope this gesture creates a delightful experience with us.
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