EaseMyTrip.com Complaints & Reviews

I have been up since the past 24 hours and ended up paying 15k extra because of your cancellation policy.

My bookings from mumbai to chennai, and chennai to mumbai had been cancelled. And the only intimation was through message (pnr : KBBE9M and UBNLQP).
I had missed the message about the cancellation of the departure flight and only read the chennai to mumbai flight cancellation.
When I called spicejet 3 times about the chennai to mumbai cancellation refund, no one informed me that mumbai to chennai flight was cancelled too.
And today I was at the airport I was allowed to enter through T2 even though there's no spicejet there, then I went to T1 where I was informed the flight is cancelled and that's when I initiated my cancellation and booked a new flight which cost me 15, 200 rs.

I'm in utter distress, and in debt too. Please look into this.

Hello I am contacting regarding a medical emergency cancellation for PNR EMT[protected] due to diagnosed with COVID i am not able to travel and i am suggested not to travel for 15 days at least i have attached all medical documents for your reference which you can validate with the hospital as well i would request to kindly cancel the hotel booking under PNR EMT[protected] and refund my full money without any cancellation charges kindly understand its a medical emergency as MOT if a customer faces any medical emergency full waiver have to be given on any type of cancellation kindly process my request else i will file a case with consumer court

Site was not showing K3 hidden charges (470/-) at the time of booking which were charged in billing.

I feel cheated after seeing the bills.

These charges should be reversed immediately....

Hi,

I am writing to bring to your attention a grievance I have encountered regarding the refund for a cancelled flight. The flight was booked through the travel agency Easemytrip, and despite multiple attempts to resolve the matter, I have not received the refund owed to me. I kindly request your intervention and assistance in resolving this issue.

On May 1, 2023, I booked a flight with Gofirst Airlines through Easemytrip, with the following details:

Flight Details: [PNR - MCJTGA, Booking ID - EMT[protected], Flight Number - G8-285]
Departure Date: May 13, 2023
Amount Paid: [Rs. 9502]
Unfortunately, the flight was cancelled by Gofirst Airlines on May 8, 2023, and I was informed by the airline that the refund process would be handled by the booking agency, Easemytrip. On May 9, 2023, I received a receipt from Gofirst Airlines confirming that the refund amount had been processed back to Easemytrip.

Since then, I have been in constant communication with Easemytrip regarding the refund status. However, despite their assurances, they have repeatedly claimed that they have not received the refund amount from Gofirst Airlines. This contradictory information has caused significant confusion and frustration on my part.

I have also reached out to Gofirst Airlines, who informed me to fill a form for NCLT (National Company Law Tribunal) Proceedings after 20 days. Despite complying with their request, there has been no update or progress in resolving the matter.

Considering the lack of cooperation from both Gofirst Airlines and Easemytrip. I kindly request your immediate intervention in this matter to ensure the swift resolution of my refund request.

I have attached copies of all relevant documents, including the booking confirmation, the receipt confirming the refund from Gofirst Airlines, and any other supporting evidence for your reference. I request you to thoroughly investigate this matter and take the necessary steps to rectify the situation promptly.

I kindly request your response and assistance within a reasonable timeframe to ensure that this issue is resolved expeditiously.

Thank You,
Chetan

EMT[protected] I booked the original ticket for 10th July Air India BOM DXB by paying 36, 342 for 3 Passengers. Now I went ahead and reschedule the flight for 7th Aug. While rescheduling on the EaseMyTrip website it asked me to pay a total of 13249 (Reschedule charge and convenience fee). I paid this, but the ticket went in pending and I got an email from EaseMyTrip asking me to pay 6856 extra for fare change through the link provided. I paid for that as well and got the ticket confirmed.
Now when I got the new ticket it mentions a total amount of 49, 591 INR. 49, 591 - 36, 342 (Original ticket fare) = 13, 249 (Reschedule convenience fee which I already paid on the site).
So where extra money of 6856 has gone, why this amount doesn't appear in this new ticket? I was fooled and they took this extra money in the name of fare change. But the truth is fare didn't change.

I booked the original ticket for 10th July Air India BOM DXB by paying 36, 342 for 3 Passengers. Now I went ahead and reschedule the flight for 7th Aug. While rescheduling on the EaseMyTrip website it asked me to pay a total of 13249 (Reschedule charge and convenience fee). I paid this, but the ticket went in pending and I got an email from EaseMyTrip asking me to pay 6856 extra for fare change through the link provided. I paid for that as...

I canceled my flight from AKASA airline on the 26th of June and from their end, it has been mentioned that money has been cleared and transferred to travel agency EASEMYTRIP. I also got the confirmation mail from AKASA Airlines that the money was moved to EASEMYTRIP on the 7th of June. but when I contacted EASEMYTRIP, they are keep on telling me that refund is pending from the airline side. The PNR number for my flight booking is PNR - IZP87L for your flight booked from AMD To HYD. Every time I call, customer care people use to tell me their refund department will contact me but I never get any call from their end. Kindy help to get my money back.

Hi,
This is to inform that i am writing this mail due to inconvenience faced while booking a bus ticket.
On June 18th, i booked a bus ticket searching from Faizabad (Ayodhya) to Noida. On search i got buses and I selected and booked 2 tickets.
When i got the ticket which is attached in this mail, it showed Faizabad to Noida on heading level which is fine but boarding was different which is ‘Faizabag’ which is a whole different region.
So I cancelled it right away. But it’s been 5 days and I haven’t recieved my money back. Also i would not wish to pay any taxes or charger applicable as it wasn’t my fault it was easemytrip systems fault.
Booking ID - EMT[protected]

Thanks

I have booked a ticket on 6th June for 12th June Cochin-Mumbai flight through EasemyTrip website. The website was showing error after inputing the creditcard details and OTP. I have attempted payment though hdfc Credit card multiple times for getting the ticket issued. Rs 4960/- has been collected. HDFC Card transaction list shows following Transactions on 6th June.
Ref# 00017 : Rs 4960/-
Ref#00189 : Rs 4960/-
Ref#00152 : Rs 4960/-
Payment is made through HDFC Credit Card xxxx 9610. in my Name -George Mathew.
Cochin Mumbai Ticket Booking ID: EMT[protected]
You are requested to refund the excess payment urgently.
Regards
George Mathew -[protected]/ [protected]@Yahoo.com

I booked Shiv resort in rishikesh on 17 June for one night stay .. EMT[protected]

Just after booking i got coordinates of resort on my what's app obviously I believed ease my trip shared correct coordinates and I followed that coordinates..but when I reached the coordinates location there was nothing immediately I called easemytrip support team and I got hotel owner number ..after I had a call with hotel owner I got to know hotel is around 10km away from the coordinates shared by Easemytrip on my registered what's app number ..and due to congestion Google map showed 2 hours to cover that 10km. Also, I did not in position to travel more ..I was tired mentally and physically till that time..hence I booked near by hotel. Please check with Shiv resort hotel owner I did not check in there.

Once user book hotel ..it should be your sole responsibility to verify hotel details are correct or not before sharing with users.

Please refund my amount ASAP. I already tried to reach support team and they denied with reason that we shared the direct hotel number with you.

Question is why didn't you shared hotel owner numer while booking itself...is this the reason justifiable by your support team?

Ease my trip did put me in wrong location ..hence I want my refund back asap.

Kindly refund my booking money otherwise, I will file a complaint against Easemytrip in court.

Please find what's details below...check your database as well...

What's app message

"
Dear Akash Sharma,

Thanks for booking with EaseMyTrip.

Your *Hotel Booking* for SHIV RESORT in RISHIKESH has been Confirmed. Please find details of your booking mentioned below

*Passenger Names:* Akash Sharma

Booking ID: EMT[protected]
Hotel Confirmation ID: ETP[protected]
Hotel Details: Main Badrinath Road, Tapovan

Room Details: Balcony Room with Hill View
Checkin Details: 17-Jun-2023(Saturday) 12:00 PM
Checkout Details: 18-Jun-2023(Sunday) 11:00 AM

Property Directions: https://www.google.com/maps/search/?api=1&query=30.[protected], 78.[protected]

Care Team,
EaseMyTrip.com
Phone:[protected]
Email: [protected]@EaseMyTrip.com

"

Kindly close my account as i created the account by mistake. The customer service executive said that there is no possible way to delete the account. Please delete the account at the earliest.
Registered email address: [protected]@gmail.com

Hi,

I am writing to bring to your attention a grievance I have encountered regarding the refund for a cancelled flight. The flight was booked through the travel agency Easemytrip, and despite multiple attempts to resolve the matter, I have not received the refund owed to me. I kindly request your intervention and assistance in resolving this issue.

On May 1, 2023, I booked a flight with Gofirst Airlines through Easemytrip, with the following details:

Flight Details: [PNR - MCJTGA, Booking ID - EMT[protected], Flight Number - G8-285]
Departure Date: May 13, 2023
Amount Paid: [Rs. 9502]
Unfortunately, the flight was cancelled by Gofirst Airlines on May 8, 2023, and I was informed by the airline that the refund process would be handled by the booking agency, Easemytrip. On May 9, 2023, I received a receipt from Gofirst Airlines confirming that the refund amount had been processed back to Easemytrip.

Since then, I have been in constant communication with Easemytrip regarding the refund status. However, despite their assurances, they have repeatedly claimed that they have not received the refund amount from Gofirst Airlines. This contradictory information has caused significant confusion and frustration on my part.

I have also reached out to Gofirst Airlines, who informed me to fill a form for NCLT (National Company Law Tribunal) Proceedings after 20 days. Despite complying with their request, there has been no update or progress in resolving the matter.

Considering the lack of cooperation from both Gofirst Airlines and Easemytrip. I kindly request your immediate intervention in this matter to ensure the swift resolution of my refund request.

I have attached copies of all relevant documents, including the booking confirmation, the receipt confirming the refund from Gofirst Airlines, and any other supporting evidence for your reference. I request you to thoroughly investigate this matter and take the necessary steps to rectify the situation promptly.

I kindly request your response and assistance within a reasonable timeframe to ensure that this issue is resolved expeditiously.

Thank You,
Chetan

I have booked a hotel with booking ID [#EMT_[protected]]: EMT[protected]

Hotel was cancelled by easemytrip but still refund is not credited in my source account.

Easemytrip is useless, I did number of calls and sent number of email but there is no positive response from their end.

My contact number is [protected].

Hello

I have booked five tickets from mumbai to amrisar for 18th June 23 at 7 pm on 08th June 23 at 07:45 am, my amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait I did not get any confirmation, and also the amount has been debited from my account of rs 13061.91/, i have call about 10 times for refund

Details are as follow

Rs.13061.91.00 has been debited through State Bank Debit Card 4121*****56

My details
Name - Amarjeet Singh
Contact No - [protected]
E-mail - [protected]@yahoo.com

Hey

I booked 2 bus ticket on 8 June for Kodaikanal to chennai journey on praveen travels, I was trying to book i summit all the necessary information and pay the amount for both ticket through gpay. Money got deducted but the interface for paying didn't change my got deducted and not getting any information like PNR, BOOKING ID OR BUS TICKET after paying my money

I want EaseMyTrip.com return my money

Booking ID: EMT[protected] made on May 4 at about 11:48 PM using No Cost Option on BOB EMI.

1. The booking for three rooms in the my name was confirmed but surprising the Emi option was showing interest rates while claiming to be no cost.

2. Booking & cancellation policy states as follows:

Before : 04-May-2023 INR. 0 (Free Cancellation)
From : 04-May-2023 100% Charge (Non Refundable) br...

Hi,
Recently I’ve booked a hotel “The Umrao” for one day (24 May 2023 to 25 May 2023) via EaseMyTrip.com site and prepaid the amount of Rs 5578 in advance. When I visited the hotel, the hotel denied the checkin and when asked they told rooms are unavailable at the moment. They (hotel The Umrao) further cancelled my booking and told me to talk to EaseMyTrip customer support.
Following what the hotel said, I tried to get some help from EaseMyTrip consumer support team but had no luck and didn’t get the hotel room that day (24 May 2023).
Being in new city for the first time, I was helpless that day and was left with no option. This all happened because of worst service of EaseMyTrip.com and it’s employees. The way they took booking and entire amount for hotel, and further not able to provide the hotel to customers is big fraud in itself.
Further on 24th May 2023, I’ve to get another hotel and have to pay again for it as I’ve left with no option.
Still I’m following with EaseMyTrip.com to get my refund of Rs5578 but they’ve no updates for me.
I’m sharing with you guys all of my booking details of hotel “The Umrao”.
Please help me get my refund of Rs 5578 as soon as possible.

I booked a hotel from easemytrip.com and paid the full amount online, but still the booking status Is showing pending and it says they are not responsible if the hotel denies check in.

Booking Id: EMT[protected]

Kindly confirm the status or refund asap.

I have booked a flight to Russia through Easemytrip of Oman Airways. Due to some operational reason one of the flight was cancelled by Oman and Oman has asked us to contact the Agent for rescheduling the flight free of cost.

Easemytrip is asking for additional rescheduling charges which is around 40k, and after fighting that Oman has approved free of cost, it is not responding and we are asked to wait for 2 hours for solution, we asked to get the call diverted to senior person, that commitment is also made by the travel agent and still have not received any call from easemytrip. It is almost 3 days we are unable to reschedule one single flight,

We had 10 more tickets through different agents however they have not charged us and have resolved in 10 mins

Dear Sir/Mam,

I would like to bring your notice that I have tried to do booking my flight ticket through Ease my Trip from New Delhi to Visakhapatnam dt 16.05.2023, however Booking status: Failed showing but with Booking ID: EMT[protected] with Total Amount Rs 16, 154/- is debited from my account on 16.05.2023 towards Ease My Trip Transaction ID:[protected] towards MakeMyTrip as attached screenshot for your ready references.br...