EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 92%
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283
COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
92%
Complaints
283
Pending
24
Resolved
255
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

EaseMyTrip.com Complaints & Reviews

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EaseMyTrip.com — money debited from bank account but ticket status was lending [Resolved]

 Arun kochar on Mar 30, 2019
On 30 march 2019 around 8 pm i have booked a ticket online via easmytrip.com from dublin to manchester, date of journey being 8/06/2019 by aer lingus flight ei -3326. 4 adults
I received a ticket saying booking pending although the amount of rs.26496 was deducted.
On query via e-mail and telephone for the ticket status easemytrip.com replied "the following itinerary has been rejected due to technical proboem of payemnet gateway. Your amount would be refunded automatically." further they promised to get the amount credited.
But till date the amount has been credited to my bank...
Complaint comments  Read comments [1]Complaint category Airlines

EaseMyTrip.com — inadequate refund on cancelled airline tickets and misinformation [Resolved]

 rg_123 on Mar 28, 2019
I had booked a round trip via emt in february 2019 to travel from delhi to mumbai and back. My travel dates were 21st-24th march 2019 and both flights were that of jet airways. After jet airways cancelled my delhi to mumbai flight, i was explicitly promised a full refund of the round trip tickets (With zero cancellation charges) by emt but they later refused to do so. Not only was i forced to pay very high cancellation charges later, but i also had to book alternative flights in the nick of time, which again led to me paying exorbitant fees. The information provided by them was often misleading...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — regarding refund for cancellation of flight [Resolved]

 prabhjeet bhatiya on Mar 25, 2019
I have booked jet airways flight on 25th March. As a mediator between customer and airline it is your responsibility to inform that the flight has been cancelled. Rather in your app I can't see any record for booking or cancellation. When I asked airline people they told your mail I'd is not attached so we couldn't contact you. But I have got the ticket confirmation in my mail. Then where is the mistake? Due to you they couldn't contact and I was in airport on 25th March because I was not informed that the flight is been cancelled. And I booked an indigo flight for RS, 4159 now you will pay the...
Complaint comments  Read comments Complaint category Unauthorized charges

EaseMyTrip.com — flight cancellation refund charges [Resolved]

 Sudhir Bhandare on Mar 21, 2019
I had booked jet airways flight from mumbai to dabolim goa on 12/03/2019 and ticket no was[protected]/1/1 sudhir subhash bhandare and ticket no[protected]/2/1 siddhi sudhir bhandare, flight no 9w-441departing mumbai at 16.55. Flight was cancelled by jet airways. As i had to attend to my duty nex day, i asked them to refund me the amount of rs 7030.00 for 2 tickets booked. I claime refund on your canellation refund sight and cancellation refund no is 515253. And you have processed refund of rs 380.00 only as against full refund eligible to me since i have not cancelled flight but jet airways...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund of the tickets - for the tickets cancelled by jet airways [Resolved]

 Mamata D on Mar 20, 2019
It is with great regret i would like to inform you that inspite of my repeated reminders for the refund of my money, i am not getting proper response.

The customer care people are not at all trained to handle the issue and every time they send us the same repeated response.

I am not begging, i am asking for my money, which is refunded to easemytrip by jetairways fully and your company is denying to refund the amount. It’s sad that your company is making money fraudently and earning your bread butter on our hard earned money.

I expect some response...
Complaint comments  Read comments Complaint category Travel Agents

EaseMyTrip.com — refund not received, waiting since 5 months. [Resolved]

 dnes666 on Mar 13, 2019
I booked a ticket for an international flight and due to personal circumstances, i cancelled the ticket in the month of october 2018. I called several times to the ease my trip support team, gave them all information and supporting documents. First, they asked me to wait for a month, then they asked me to wait for 3 more months, and then again for 1 month. Still, i haven't received m refund amount. I am only getting false promises from ease my trip. I am really frustrated....
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — money deducted from my bank account but ticket not booked. [Resolved]

 Nancy Nikita Samad on Mar 11, 2019
Nancy Nikita Samad
Ph:- [protected]
Email- [protected]@gmail.com

Today(11.03.19)around 6 :30 pm I, Nancy Nikita Samad, tried to book a round trip flight between delhi and hyderabad. The money got deducted from the account but the ticket booking status showed unsuccessful response.
I need to get my tickets ASAP. Please look into the matter as soon as possible and get my money refunded back....
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — no refund from easemytrip [Resolved]

 arvindmishra1087 on Mar 11, 2019
Hi i had booked my return flight of hyderabad to ndola (Zambia) with booking id : emt54643273 and i had requested for cancellation of my return journey from ndola to hyderabad on 22nd feb 2019 through both customer care and email support. But upto now they had not cancelled my ticket and had not refunded my money.
Please help me with this complaint as i want my hard earn money back....
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — invalid ticket shared [Resolved]

 rachitabatra on Mar 8, 2019
This is in reference to my booking number EMT53795613, I had booked a flight from Mahe to Mumbai via Abu Dhabi on 29th November 2018.

Few days later, I received a message from the airline stating that the second leg of the flight I.e Abu Dhabi to Mumbai has been rescheduled from its earlier departure time of 8:15 am on 23rd February 2019 to 2:15 pm on 23rd February 2019. Since the reschedule was causing a layover of more than 6 hours, I checked with the airline (Jet airways) for booking an alternate flight for both the passengers. They confirmed that I’m eligible for the alternate...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — unexpected and uninformed ticket cancellation [Resolved]

 abhijitshukla96 on Mar 1, 2019
My ticket has been cancelled unexpectedly and without notifying. As I am entering details with flight status " no PNR booking" is coming. Even Jet airways airline has not notified me about it.i would like to bring to your notice that if a flight gets cancelled the designated booking portal arrange for another flight on the same day or before. therefore I request you to please book me another flight as it is a festive season....
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund-business class upgrade [Resolved]

 Pushpa Bajaj on Feb 28, 2019
Hi, i recently had an option to upgrade my air india flight#ai669 from mumbai to bhubaneswar on february 18, 2019 for myself (Pushpa bajaj) and my husband (Purushottam bajaj) for rs2218/person, thus total amount 4436. My pnr id for the trip was y2864
In the circumstances that the seats were not upgraded, the air india website by ease my trip stated that the full amount of rs 4436 will be credited back to the account which was used for booking within 3-5 business days. As i have still not received that amount, i am wondering when can i expect that amount to be refunded?...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund not received - emt55251896 [Resolved]

 Rupani on Feb 22, 2019
Booking id - emt55251896
Air line pnr - mludbb

1 - mohmmedali mukhtarhussain kalwani[protected]/1/1
2 - mohammad jaffer zumanali bhojani[protected]/2/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Travel express...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund not received - emt55262039 [Resolved]

 Rupani on Feb 22, 2019
Booking id - emt55262039
Air line pnr - oitjrg

1 - almin mohmmedali kalwani[protected]/1/1
2- hasan mohmmedali kalwani[protected]/2/1
3- hussain mohmmedali kalwani[protected]/3/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Travel express...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund not received - emt55252247 [Resolved]

 Rupani on Feb 22, 2019
Booking id - emt55252247
Air line pnr - jepkzu

1. Fatimasugra mohsinali devjani[protected]/3/1
2. Kanizfatema mohsinali devjani[protected]/2/1
3 - mohsinali pyarali devjani[protected]/1/1

I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amt - 19248

Travel express...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund not received - emt55287030 [Resolved]

 Rupani on Feb 22, 2019
Booking id - emt55287030
Air line pnr - hzligu

1. Riyazhusain rajabali kalwani[protected]/1/1
2. Zainabbbanu riyazhusain kalwani[protected]/1/1

I have cancelled my oman air ticket on 1 st feb, it was full refund but still not received refund, easemytrip says it is under process from last 20 days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amount - 12676

Rupani...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund not received - emt55292138 [Resolved]

 Rupani on Feb 22, 2019
Booking id - emt55292138
Air line pnr - omhaiq

1. - zaheerabbas nathani[protected]/1/1
2. - asad ali amin ali khan[protected]/1/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amount - 14034

Rupani
[protected]...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund not received - emt55264721 [Resolved]

 quicktravels on Feb 22, 2019
Booking id - emt55264721
Air line pnr - efywdx

1. Zulfiqar amirali bhojani[protected]/1/1
2. Shakila banu zulfiqar bhojani[protected]/1/1

I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amount - 13352

Quick travels sangli
[protected]...
Complaint comments  Read comments [1]Complaint category Airlines

EaseMyTrip.com — refund not received - emt55277165 [Resolved]

 quicktravels on Feb 22, 2019
Booking id - emt55277165
Air line pnr - gndscn

1. Masuma mohamamejaffer bhojani[protected]/1/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Quick travels sangli...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — refund not received - emt55285258 [Resolved]

 quicktravels on Feb 22, 2019
Booking id - emt55285258
Air line pnr - nhvnyh

1. Shoaib bandaly[protected]/1/1
2. Aliraja warishussain nayani[protected]/2/1
3 murtuza mohammedhussain nayani[protected]/3/1

I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Quick travels sangli
[protected]...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — service on board indigo 6e 185 on 20/02/2019. charged amount for meals. but no meals allowed. [Resolved]

 Vrsudhi on Feb 20, 2019
Indigo flight 6e 185 on 20/02/19 disallowed meals booked. You have charged rs 832 for meals for two flights, sg164 and 6e 185. Sg 164 served meals and gave invoice as rs 36 for meals. Balance amount rs 472 is supposed to be for indigo flight 6e 185. But the airline people say no meals are booked. Since meals are not served, you have to refund the balance amount of rs 472/-. Pl do the same urgently....
Complaint comments  Read comments Complaint category Airlines

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