EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 90%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
90%
Complaints
221
Pending
7
Resolved
197
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

EaseMyTrip.com Complaints & Reviews

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Easemytrip.com — booking id :emt50223550

 Vikash_agarwal on Jul 25, 2018
I have made a request to cancel the above booking on the day of departure of flight i. E. On[protected] but to no avail i was asked to contact airlines instead... Because of serious medical issues with the passenger travelling... On contacting the airline with medical issues prescription and hospital admission records the airline admitted for a full refund of fare with a goodwill gesture mail.. But of no use because i was refunded rs.330 by easemytrip.com...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — fraudulent website

 princep90 on Jul 13, 2018
Had one of the worst experience ever with this website EaseMyTrip - Flights, Hotels and Bus

They have a very simple rule of showing the lowest fares on their website. Once you go through the booking process and your money gets deducted from your bank account or any of their payment method the next page shows is - the booking is pending and is in process. You might think this should take a minute and your booking would get confirmed in a minute or so. But SURELY NOT. Thats what they do. A FRAUD. Once you pay for the trip (mine was hotel booking) they would keep your booking on hold....
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip — provided wrong information

 sweta.swetaa on Jul 12, 2018
I had Go-air flight from Mumbai to Bhubaneshwar and i called up the customer care to confirm whether it will take up from domestic airport or international airport. The information provided to me was "international airport". When i reached international airport i got to know that GO-AIR flight takes off from domestic airport. I rushed to domestic at the peak hours.

I had already lodged a complaint regarding this but nobody bothers to reply. There no value of our time, energy and money to these companies and their people....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — wrong information provided

 sweta.swetaa on Jul 2, 2018
I am a regular traveller who books ticket through easemy trip most of the times.Its one the worst experience I have had from customer care of easemytrip. I called the customer care no: [protected] on 01.07.2018. I got the information that the flight of Go-Air will depart from international airport. But it was actually from domestic airport. How can the executives provide wrong information to customers..Dont you value our time, money, energy?? Luckily I reached airport at the peak time and the team allowed to check in.. If I would have missed my flight who would be responsible for that??...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — fraud company : misleading : only hand baggage 7kgs allowed no indication on site

 K Kap on Jun 23, 2018
I booked a flight sg-122.

Emt did not show anywhere it was hand baggage only fare. I have taken screenshot before booking also and after booking also.

It never showed anything about hand baggage fare. Once i booked the ticket and on confirmation it shows only hand baggage fare. It is same price same day same time same flight.

Don't know whose issue it was but the site does not show anything if it was hand baggage fare. It is their mistake they should refund me the amount which will be charged for extra luggage or just make my ticket normal check in baggage...
Complaint comments  Read comments [2]Complaint category Airlines

Easemytrip.com — refund against cancellation not credited

 Sudiptadaslici on Jun 22, 2018
I booked two tickets of Indigo in Nov 2017 which Icancelled on 8th Jan 2018. As per the answer to my email of enquiry to Indigo, Indigo had refunded the amount to the account of Easy Trip Planners, the travel agency I used to book the ticket. But Easy Trip Planners have not credited the money yet to the credit card I used at the time of booking. So if they will not give me the refund I will be compelled to go to the consumer forum as the money belong to an all India insurance employee fedaration NFIFWI. We need it immediately as it is our annual meeting very soon and its already more than 5 months....
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — reschedule of flight time

 Priyo S on Jun 22, 2018
Respected sir, i'm trying to book flights tickets from manipur to guwahati this morning 22jun 2018 (07:05am). I'm booking the flight scheduled at 12:10 hrs on 22jul2018but after transaction completed the flight time shows at 1345hrs on 22jul 2018. How does it change schedule time.
Sir, please check my matter, i want to travel at 12:10hrs on 22jul2018....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — payment not received as refund

 Virender Kuamr Arora on Jun 8, 2018
Refund not made my name is virender kumar arora
I had got booked a ticket against ticking reference no emt44286336 on 24th of april 18 and got cancelled due to acute personnel problem against ticket id no.2331759 on 9th may 18 which was acknowledged by easymy trip. Finally i got the confirmation related to refund of amount on 12th may 18. The ticket was from delhi to manila via bankok for thai airways and paid inr 34095. To my surprise even after almost 30 days they have not made any refund against the cancellation and when ever i tried to contact them, they gave only one reply that refund...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — not received ticket number even after 5 reminder calls to customer care [Resolved]

 naveen2909 on Jun 3, 2018
I booked a ticket from minneapolis to san francisco on 19th may 2018. Traveler name naveen kishan manshani. Date of travel 16 june 2018.

I have called the customer care 5 times. Last time i called the customer care executive was ritika and before that it was hamzaa.

It’s been almost two weeks but i have still not received the ticket number....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — refund not credited in customer account [Resolved]

 ash43056 on Jun 3, 2018
The complainant had booked two air tickets from lucknow to pune. First booking no. Emt45982866, pnr no. Khup2k (Indigo) on 18/05/2018 in the names of madhumita kar & vidushi kar and second booking no. Emt45985002 pnr no. Khfu9n (Indigo) in the name of ashok kumar kar.
The said bookings were cancelled on 19/05/2018 as the travel plan was cancelled.
The refund amounts have not yet been credited to customers bank account.
The indigo airlines has informed that refund has been sent to trvel agency portal account. The said tickets were booked through your portal.
So, please...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — flight..

 باخيتول اسلام on May 28, 2018
On 25th of may i was about to make two tickets from hyderabad to chennai on 28th may..
While i was making my ticket after giving card details after proceeding. It was showing that payment method invalid.. Again i tried again after paying it showed the same... I did three times.. Every three times it was showing that payment method invalid... After sometym when i checked my account 15000 rs was deducted for three tickets.. Than i called easemytrip customer care.. They said that all the three tickets was confirmed...
Now i am suffering.. Because i only needed 1tickets for 2.. But they...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — flight time change.

 Soundaraeajan on May 21, 2018
Hello sir/madam,
I took 10 tickets from goa to bangalore,
In that i need to change the flight time instead of 7.50 to 19.00. Please kindly change the flight time asper my request.
My flight booking date 16/1/19 time 7.50.
But i need flight time after 17.00. This is for my request.
Kindly change the flight ticket as my convenient.
Regards,
Soundararajan....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — money is reduced in account but ticket is not booked [Resolved]

 Vandan28 on May 21, 2018
I have booked the ticket on 16th may, 2018. Money has been reduced from my card but the details of my ticket had not been received till yet. It shows transiction is not complete. My transiction id is transaction id: emtint[protected]. Please refund me as soon as possible. My ticket is not booked. I got an mail showing that your transaction is incomplete...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — payment done ticket not received [Resolved]

 kapbha1 on May 12, 2018
Hi,
I have shared the message of deducted amount, i have shared the audio conversation between myself and bank executive, both proofs that payment dedicated and i have paid to ease my trip, payment not made to any other gateway. Payment done on 07 may 2018.

I have booked tickets from bhubaneswar to kolkata, payment done but tickets not received, details given below:-

Airline air asia
Booking date 03 june 2018
Time 6:15 pm
Kapil bhartiya
Shalini bajpai
Aditi bajpai

Paid through hdfc credit card ending with 6025...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — ticket cost charged more than displayed. [Resolved]

 LakshmiDeb on May 5, 2018
I have booked my tickets on 29th april'18 roundtrip agartala to delhi for 16th may'18 & 27th may'18, id is emt44583282. That day ticket for roundtrip costing was rs. 7700/- appx for 1 adult (Agt to del rs.3571/- and from del to agt rs 4130/-) but for 6 adults, 1 kid & 1 infant they charged rs 60523/- in total. Though i bought 16 (Sixteen) tickets i didn't crosscheck with individual rates. But after getting break up i saw they have charged rs 4718/- for 1 adult on delhi-agartala flight. Whereas if i book a ticket today even i. E on 05/05/2018, the same flight costs rs 4202/- inclusive all tax. When...
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip.com — deduction of extra ticket when booked only three. [Resolved]

 Monika chauhan2018 on Apr 22, 2018
I booked three tickets but the money was deducted of four tickets.what shall I do?My flight is of 6 may (goa to delhi) amounting 2999 each. Whom should i contact to approach and resolve this? I have made payment through UBI debit card. My passbook shows deduction of 4 tickets price instead of three...
Initially when I was booking my tickets, ticket was not confirm and payment was not done but when I booked again it confirm only once but deduct two times from my account ...

Pls just suggest me ... How I get my deducted money and when I will get it ....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — air ticket which my husband booked today [Resolved]

 Naqui Ahmed on Apr 20, 2018
Hi,

My husband tried booking ticket from Bangalore to Kolkata. While making the payment, it flashed a message that the price has increased do you want to continue. He discarded the transaction however he got a message that any has been debited.
He tried calling the customer care but the queue was busy. In the meanwhile after 10 minutes he booked ticket from another website.

After booking he got ticket from easemytrip.

He tried contacting the customer care again and they told me that they can't do much.

It was definitely not my husband...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — cancellation refund is very low and no one answering [Resolved]

 Raks Jain on Apr 16, 2018
I have booked bus ticket from ease my trip.com
Booking i d is emt40702053 and emt40702628
Tickets from mumbai to banglore and banglore to mumbai
Which later on i have cancelled due to personal reason
The wed site states if u cancell ticket before 48 hour of travelling they charge only rs 125 as cancellation fees
And i have cancelled my 4 days before d journey but the refund i got is only 50 of my booking amount
I have called maximum time at coustermer care also droped mail to them but didnt got a satisfactry reply...
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip.com — refund ref vmmvbo [Resolved]

 Asha Dang on Apr 11, 2018
Hi dear
I have booked my ticket vmmvbo in december for travelling 9january from delhi to chandigarh at 5.55 first flight. I got mail 2 times rescheduled my flight that does not suited me. I requested to cancell my booking and refund my money in first week of january and got mail on 11january that my refund has been processed without any penalties and will be in my account with in one month. Same process heppened 3times money never refunded. Still waiting for my full refund. My credit card is now changed, new credit card number [protected]
My names asha rani dang
Ph>...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — webpage has misled me and caused me 9000 loss [Resolved]

 Mary salins on Mar 28, 2018
Hi team,

I booked my tickets on easemytrip with booking id emt32949811 and today i was forced by indogo to cancel my kids ticket and made me purchase new tickets costing 9000rs and said my kid was more than 2 years at time of travel and not infant. When i booked on your site it asked me if my kid was below 2 years and i selected yes as he was 1 year 9 months old when booked ticket and your site did not mention if it should be at time of travel or at time of booking which was misleading from your side and led to 9k unnecessary expense and mental stress. Why did the site not give any...
Complaint comments  Read comments Complaint category Travel & Vacations

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