EaseMyTrip.com — Flight Booking rejection on Easemytrip website

MMathews

May 19, 2023

Address: Delhi

Website: www.easemytrip.com

I did my booking online via https://www.easemytrip.com/ for a ticket from Zagreb to Bucharest on 19/5/23 and despite receiving both PNR and e-ticket booking confirmation, I have my booking rejected. Payment was also successful. Booking ID -EMT[protected]/ PNR : 5WD9W9

So when asked to provide a legit reason for rejection, care center personnel of easemytrip didn't provide one. No responses to the emails either. [protected]@easemytrip.com

The refund request has been made over the phone and I was advised to wait 7 days. But I don't know whether it guarantees the transaction reversal/refund to my account. I do suspect a fraudulent dealing unless this amount is fully refunded

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Comments

EaseMyTrip.com Customer Care

from Delhi, Delhi

May 21, 2023

Verified Support

Hi Mathews,
We regret the inconvenience caused and we will get back to you earliest with the resolution.
Furthermore, we have tried to connect with you on your registered number however the same was unreachable.

EaseMyTrip.com Customer Care's response, May 21, 2023

Verified Support

We would like to inform you that we have already processed full refund in original payment mode and it takes 05-07 working days to get the same reflected.
We appreciate your understanding in this regards.
Thanks!