[Resolved]  EaseMyTrip.com — Flight Ticket booking failed but My Amount Rs 16154/- is debited from my Bank account

Dear Sir/Mam,

I would like to bring your notice that I have tried to do booking my flight ticket through Ease my Trip from New Delhi to Visakhapatnam dt 16.05.2023, however Booking status: Failed showing but with Booking ID: EMT[protected] with Total Amount Rs 16, 154/- is debited from my account on 16.05.2023 towards Ease My Trip Transaction ID:[protected] towards MakeMyTrip as attached screenshot for your ready references.

Requested for processing of reversal of my debited Amount Rs 16, 154/- to my ICICI pay later account through which debited.

With Best Regards
A P Singh

From: "A P Singh"
Sent: Tue, 16 May 2023 18:12:45
To: "[protected]@EaseMyTrip.com"
Subject: Regarding Transaction Failed but Amount Rs 16154 debited from my Pay Later account of ICICI

Dear Mrs Anshu Singh,

Sorry! Your *Flight Booking* for New Delhi *to* Visakhapatnam on Mon-22May2023 could not be confirmed due to payment failure as we couldn't obtain a successful payment response from your bank/wallet.

Booking ID: EMT[protected]
Booking Status: Failed

Total Amount: Rs.16154
Payment Status: Payment Failed

To retry booking your Flight ticket, click: https://www.easemytrip.com/Error/PaymentRetry.aspx?Message=Cancel Transaction&txnid=MFjBoaTv BeadWkVDdIWiYP1vEJR6Lxnhs5NNbwnQKY=&ResAmount=&ResError=

Care Team,
EaseMyTrip.com
Phone:[protected]
Email: [protected]@EaseMyTrip.com

Request for processing of refund amount of Rs 16154/-


Regards
A P Singh
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Jul 2, 2023
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
May 29, 2023
EaseMyTrip.com Customer Care's response
Hi,
We are getting the details checked and we will connect with you shortly regarding the resolution.
Verified Support
May 30, 2023
EaseMyTrip.com Customer Care's response
Hi,
As per the telephonic conversation, we request you to kindly share the requested details wherein you are unable to see the wallet amount.
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