EaseMyTrip.com Complaints & Reviews

Post multiple email follow-ups and phone calls with customer care since last 4 months with Easymytrip there is still no confirmation when I will get my refund. I have explained my concern to the Easymytrip unlimited times regarding the seat selection charges which I paid in advance while booking the tickets. But on boarding pass we were given different seat numbers. These spacious seats were booked for senior citizens and 1 of them is wheel chair bound, but instead they were given cramped seats which lead to trouble for them during travel. And now after so many follow-ups and calls the refund is not given for the same.
Travel dates: del-Sin 21 dec, 2022 and sin-del 28 dec 2022.

I did my booking online via https://www.easemytrip.com/ for a ticket from Zagreb to Bucharest on 19/5/23 and despite receiving both PNR and e-ticket booking confirmation, I have my booking rejected. Payment was also successful. Booking ID -EMT[protected]/ PNR : 5WD9W9

So when asked to provide a legit reason for rejection, care center personnel of easemytrip didn't provide one. No responses to the emails either. [protected]@easemytrip.combr...

It's been months since I am following up on this refund. We had booked a similar ticket through MMT and we have received the refund for the same. Only with Easemytrip we are facing so many issues. Please apply for refund to the airline through their help desk.

I have spoken to the airline and they have said you're not applying for a refund in the correct manner. Your helpline number is not helpful at all - they don't understand anything. Please have someone from the refund team call me.

Hello
This is with regards to my booking from Mumbai to Jaipur dated 28/02/2023 vide PNR no. 5AMDYJ (Vistara) for 4 passengers which I had cancelled and the refund is yet to be issued.
I had contacted Vistara Airlines for the refund but they said that the refund will be issued by Easemytrip as the ticket has been booked through them and they also informed me that they have already issued them the credit of the same.
I...

Date of booking- 19th April 2023
Date of Cancellation- 23 April 2023
After multiple calls first mail response from hotel department quoting issue with payment gateway.
After 20-30 calls robert.[protected]@easemytrip.com sent another mail on 12 May and added siddiq.[protected]@easemytrip.com with a promise of resolution in 2-3 days.

They have the worst customer care service and promise that hotel team will give a callback...

On November 2nd 2022 first time I did booking for Saudia Airlines for a return journey as follows: May 11th 2023 dep BOM to LAX and return July 8th 2023 LAX to BOM.
Just about 4 to 5 days before I departed from Mumbai for LAX, I received a message from Saudia Airline that there is a major disruption in my return flight of LAX to BOM on July 8th and hence they have rescheduled it for August 5th 2023. Now this was a shocking news to me as flight was rescheduled after 28 days. This is obviously unacceptable to me. So I first contacted Saudia Airline customer care. They said that they would certainly do the needful including full refund but my agent of booking i.e. Easemytrip has to be communicating with them as I did booking from them. Since then repeatedly I have been contacting Easemytrip on phone and on mail. Assurances given on phone do not match their mail responses. Since the airline has rescheduled the flight unilaterally for 28 days later, and this unacceptable to me, I must be paid full refund for my return journey as I am asking for a cancellation of such a flight rescheduled by the airline. My original flight booking is for July 8th 2023. Airline is unable to provide any altetnative flight for the same day. They have informed about it before 14 days of departure and as the rescheduled flight is not acceptable to me, they have to give me full refund on cancellation as per article 10 of GACA of Saudia . All these has to be pursued by Easemytrip as they are the one through whom the booking is done. Their responses in number of mails have been repetitive and it seems they do not know how best to pursue the matter by showing the Saudia Airline their own GACA rule. Only answer given by Easemytrip on mails is that Airline has denied full refund. This unacceptable by any stretch of common sense.I am in USA at present and all this has really created a lot of harrassment for me. This is below par service by Easemytrip sofar. I hope through this the matter is pursued with Saudia and full refund for the remaining part of my journey is provided as Saudia has cancelled my flight on July 8th from LAX to BOM and rescheduled it for Aug 5th 2023 on their own.

I tried to book Flight of 13th May from Mumbai to Indore on 12th May for 2 persons via Easymytrip website. My money got debited from bank account but Flight Ticket is not booked, & Status is shown as Rejected.
I got message from Easemytrip that they were unable to confirm flight booking of Mumbai-Indore Air India flight of 13th May & they have processed full refund of 9018 rupees.

Kindly let me know when the refund amount will get credited to my bank account.

Regards,

Today I booked EaseMyTrip*Bus Booking* for Delhi *to* Dehradun has been Confirmed.

*Passenger Names:* Dimple

Booking ID: EMT[protected]
Bus PNR: 23811-TS[protected]NNGT
Bus Ticket Number:[protected]
Bus Details: RAJ SHILA TRAVELS

Departure Details: 12-May-2023(Friday)11:35 PM
Boarding Point: Kashmere Gate Metro Gate No. 5
Seat Details: 13

Arrival Details: 13-May-2023(Saturday), 07:00 AM
Dropping Point: ISBT Deharadun
But bus driver tell there is no other travel in night so I want to complaint regarding my booking

Name-dimple
[protected]@gmail.com
In mrng I booked my ticket for delhi to dehradun they show departure time 11:35 pm at 12 may 23 and arrival 13 may 23at 7am but when I talk to bus owner they said no bus travel in night today so plz can u give information about my trip
Booking ID: EMT[protected]
Delhi to dehradun
By Raj shila travels

I booked cab from ease my trip and their driver did not came on time so i hv to take another cab as i was getting late for my flight .. now when I am asking my refund they are not refunding my money saying there application showing different pickup location where I hv all proof that I have given my correct location even I have confirmation booking email with my correct pickup location mentioned

I had booked my flight on 9th of may at 23:50 GMT for my return to home flight to Ahmedabad from London at rate of Rs 29, 505/- after which I received call the next day from ease my trip agent to pay a hike in the price fare of Rs 5775/- Although my flight status was confirmed at that rate and I had received the confirmation email, the ease my trip agent Brandon and his supervisor have been harassing me by asking to pay more or they would cancel my flight for which I would get refund after 3-4 weeks whereas the website says 3-4 days. After constantly trying to make them understand my situation they kept on calling and harassing me on my exam day. They have called me more than 25 times in a span of 8 hours before my exam which has impacted a lot on my exam and my mental health. I am literally furious, upset and annoyed by such customer service from the company. I have been a loyal customer of ease my trip and facing such harassment is unacceptable and unethical. They shouldn't have shown that price in the first place and neither have booked my ticket and taken money from my account. I need justice. My booking reference ID is EMTUK1043195.

Dear [protected]@Consumercomplaints.in,

I'm filing this complaint on the fake and lousy service offered by EaseMyTrip com. regarding the refund issue of my flight ticket. I've booked one refund ticket from EaseMyTrip com. Due to some private issue, I could not be able to take the reserved flight on time, and I had asked for a refund service by contacting some staff working at this agency prior to the departure of flight. The first agent I had got in touch was a lady, she told me my ticket was supposed to have the property of being refunded according to their policy (although I didn't record her voice via cell phone, yet I've remembered her words very clearly) However, after the first conversation, She informed my ticket could only enjoy the service in change of date with additional expenses instead of concellation&refund when we had the conversation for second time, I also checked it with her colleague, one gentleman, his reason was even more ridiculous, he told me the refund policy was only valid for partial journey instead of the entire trip, thus my ticket could not be refunded. To be honest, I've never ever encountered with such irrational, non legitimate and terrible service through my entirely previous life. If it was not refunded, then I guess the information shouldn't appear on the online system of EaseMyTrip com. when I had chosen to book it at first place. However, if it had shown the correct information and I guess this agency was supposed to be responsible for the reasonable appeal from me as a client. That was the correct way to deal the business in a rational way. As a matter of fact, something which turned out to be even more ludicrous was the ticket information had been already falsified with non-funded property when I logged in my account afterwards. According to the final respond from this agency, It has shown the cancellation service could only be done within 24hrs before the flight departure. As everything demonstrated in the materials I attached, I've tried my best to contact them way before their valid policy time. And this is the exact reason why I've decided to hand in this complaint regarding their irresponsible, counterfeit and extremely contradictionary service. I'm asking for the help from you to teach this agency a lesson about how they are supposed to behave in a genuine way to treat their client in order to have a logic, sincere and responsible way to run the sustainable business. Thank you for your time and looking forward to receiving your help to handle the dispute in between me and this agency.

BRs,
Jin Zenghui
+[protected]

P.S. regardless of the original money refund, With your help, I would also like to obtain either their sincere apology or possible compensation for mental distress after such a long period of effortless struggling against them. I would really appreciate it with your consideration and action.

I prebooked seats for both onward and return journey. But both the times they are unable to provide the same for which I paid. Moreover for return journey we still have time till 20th May, but I dont see the intention to resolve the issue.

I booked my flight today with booking ID EMT[protected], from Guwahati to jaipur for 13th may, my payment is done, transaction mail also came but the flight status is showing pending . I didnt recieved my PNR yet .
Name - MANAN PARIHAR
[protected]@gmail.com

Request was raised to easemytrip to reschedule the flight time so that lay over time is less.Itinerary was from Charlotte-Iad, Iad- Doha and Doha to Bengaluru.
After following up for 100 days instead of rescheduling, they have cancelled Charlotte-IAD flight just one day before travel.
Travel date is 5-May-2023.
The amount of mentral trauma is horrible.

I have booked a flight ticket on 26th April from SG to Pune for date 16th Jun 2023. While confirming the amt showed was SGD 448 but during Payment they deducted 483 SGD.

Booking Reference is EMT116XXXX34.

I booked refundable tickets from ease my trip website.
But when i received the tickets, they were non refundable.

Hi Support Req:-
I have booked Air ticket from Muscat to Madurai on 28th April 2023 at 02.29pm, my amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait not get any confirmation, and also the amount has been debited from my account of Rs. 41480/- through HDFC – bank. I have call about Many times for refund and Customer care team confirmed me it will be refund within 48 hours with the same transaction account but still not received any refund amount to my account and whenever I call, it takes hours to connect with sales and support team.

My Transaction Details are as follow below:,

Rs.41, 480.00 has been debited from your A/C XXX3472 via HDFC BANK Net banking.
Debit Amount: 41, 480.00
Date of Transaction: 28 Apr 2023
Narration: kqth644eaj627pgrcu-PAYUINDIA
Cheque/Ref. No.[protected]

My details
Rameshkannan Alagar
Mobile no India : [protected]

Recently I booked hotel through ease my trip
.I booked 10 rooms but they provide 4 rooms.my family members struggled why because they had language pblm.so they adjust . From 2days onwards I place request in ease my trip agents but they didn't provide proper information and said my senior agent called u but no one contact me till now.so plz solve this pblm as soon as possible

I booked 13 rooms but they provided only 5 rooms and at that time of booking i paid all the are .but at that time of checkout he charged for 2 rooms and he said we didn't recieve money from your app. you have to contact support team like that he said