EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 89%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
89%
Complaints
224
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6
Resolved
198
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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EaseMyTrip.com Complaints & Reviews

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Easemytrip.com — cancellation refund is very low and no one answering [Resolved]

 Raks Jain on Apr 16, 2018
I have booked bus ticket from ease my trip.com
Booking i d is emt40702053 and emt40702628
Tickets from mumbai to banglore and banglore to mumbai
Which later on i have cancelled due to personal reason
The wed site states if u cancell ticket before 48 hour of travelling they charge only rs 125 as cancellation fees
And i have cancelled my 4 days before d journey but the refund i got is only 50 of my booking amount
I have called maximum time at coustermer care also droped mail to them but didnt got a satisfactry reply...
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip.com — refund ref vmmvbo [Resolved]

 Asha Dang on Apr 11, 2018
Hi dear
I have booked my ticket vmmvbo in december for travelling 9january from delhi to chandigarh at 5.55 first flight. I got mail 2 times rescheduled my flight that does not suited me. I requested to cancell my booking and refund my money in first week of january and got mail on 11january that my refund has been processed without any penalties and will be in my account with in one month. Same process heppened 3times money never refunded. Still waiting for my full refund. My credit card is now changed, new credit card number [protected]
My names asha rani dang
Ph>...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — webpage has misled me and caused me 9000 loss [Resolved]

 Mary salins on Mar 28, 2018
Hi team,

I booked my tickets on easemytrip with booking id emt32949811 and today i was forced by indogo to cancel my kids ticket and made me purchase new tickets costing 9000rs and said my kid was more than 2 years at time of travel and not infant. When i booked on your site it asked me if my kid was below 2 years and i selected yes as he was 1 year 9 months old when booked ticket and your site did not mention if it should be at time of travel or at time of booking which was misleading from your side and led to 9k unnecessary expense and mental stress. Why did the site not give any...
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip.com — reservation [Resolved]

 akashgupta88 on Mar 26, 2018
I have been charged 50722/- for my delhi-sin-bali (return) journey for 2 passengers.
but bali to singapore tickets are not yet confirmed. i have contacted with jetairways for clarification. they said they haven't received any booking for bali to singapore.
and easemytrip support system is telling me that the airline has cancelled it.

easemytrip.com support doesnot even bother to inform me.
i have made my hotel reservations and domestic flight booking accordingly.

Nor they care about the issue as well...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — booking emt41788908 [Resolved]

 Ehsan ul haq on Mar 20, 2018
On 18th march 2018 i have booked a ticket online via easmytrip.com from pune to kabul date of journey being 08/05/2018 by vistara (India) and kamair (Afghanistan) flight
I received a ticket saying booking pending although the amount of rs.11452/- was deducted.
On query via e-mail for the ticket status easemytrip.com replied "the following itinerary has been rejected due to non-availabilty of seats in the same class booked by you. Your amount would be refunded automatically." further they promised maximum 72 hours to get the amount credited.
But till date i have not received...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — regarding cancellation of my order [Resolved]

 faheem ahmad ansari on Mar 8, 2018
I was issuing the ticket for Mumbai to Riyadh using Easemytrip website, on 2 Mar 2018 at 16:40, the amount 13713 has been debited from my account I received the ticket with booking id EMT40536993 BUT without ticket no and departure time was 9 pm, I tried more than 1 hour 45 min to contact easemytrip customer care number but no reply than I reissue the ticket of same passenger from other travel agent, nearly 7 pm I received ticket from easemytrip, one passenger can't travel on two ticket than I contact to easemytrip customer care for cancellation but no reply, then I contacted to Jet airways airline...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — unwanted sms spamming from easemytrip [Resolved]

 Nadhialama on Feb 27, 2018
I do not - and have never had - a subscription with ease my trip although it may be paired with one or more of the airlines or irctc trains that i have booked. I don't know. But although i am on a dnd register for the past several years, i continue to receive sms's from ease my trip, and no amount of complaining to them has eased my trouble! I don't want their offers, i don't use their services, which are too invasive. Please god! Get them to stop sending these sms's! There must be some mega promotion going on because i received 1 sms today and another 2 days ago, and another the day before that....
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip.com — keep sending sms and now have started calling [Resolved]

 Khandelwalvikaas on Jan 26, 2018
I have never given them any permissions to send me any kinds of smss or mails. They have been sending atleast 2-3 sms on my number. Please take serious steps against them. And just request them to put my no on dnd. My number is [protected]. I've sent them requests a few times before but all in vain. The fact that they have started calling me now is highly unprofessional and pathetic. I'll never use your services now!...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — cancellation of ticket [Resolved]

 Umera Jaan on Jan 24, 2018
My ticket jammu to srinagar on today 24 jan 2018 wants to cancel as i have to stay here one more day and my today's ticket should be tomorrow can u help me please. My pnr no. N54psc ashaq bhat and also intimate me whether the same amount will be refunded or not if so please refund so that i can make booking of next day. If not please intimate how to cancel....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — inability to refund full amount [Resolved]

 Fahiem Siddiqui on Jan 22, 2018
My Booking PNR No- GICC8U flight Goa to Mumbai.

This ticket was cancelled by indigo and you guys have deducted half the amount as cancellation fees instead it should be a full refund as understood by indigo. I have had multiple calls with your customer care and due to inability to solve this I am writing this mail to you. I am sure a complaint at consumer forum won’t help either as you already have multiple complaint’s 116 to be exact....
Complaint comments  Read comments [2]Complaint category Airlines

Easemytrip.com — played fraud with passenger [Resolved]

 Benazir sayyed on Jan 17, 2018
My name is benazir..
Ease my trip is not trustable site.. Isne mere sath fraud liya hai... Muje delhi to bikaner ki 25 jan 2018 ki flight book krwani thi 4 logo ki. Jo ki mene16 jan 2018 ko book ki... To mene ease my trip ko choose kiya... Or mene 2-2 aadmi karke ticket book karwayi.. Ek ticket jo ki meri 2 aadmi ki thi wo confirm ho gyi lekin agli hi ticket jo ki mene dusre do admi ki krwayi wo mere pas pending ticket ka mail aaya... Or mere account se pese bhi cut gaye.. Or jab mene inhe call kiya to ye bolte hai ki ye airline ki taraf se reject ki gayi hai... Jab mene air india help line...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — refund for credit card debited twice. [Resolved]

 Paresh Narendra Shah on Jan 13, 2018
Following mail was bounced back thrice
Help me to resolve the issue as detailed bellow.
Booking id 29486761 dated 11/11/17
For tkt of prachi paresh shah
Pnr - ghefev
From kolkata to guwahati date 12 nov 2017
For the above ticket me credit card was debited twice. The authorization codes provided by the indusind bank (Credit card issueing bank) are as under.
[protected] amounting rs 3895/- dated. 11/11/2017
[protected] amounting rs. 3895/- dated 11/11/2017.

Please note that the above ticket was cancelled and for that my credit...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — airline booking cancellation [Resolved]

 GS$ on Jan 8, 2018
I booked one flights from lucknow to delhi on 28th jan 2018 for 2 passengers and the second return flight from delhi to lucknow on 31/01/2018 for 2 passengers. My booking reference is emt 34619026.
I asked tem (Easemytrip) to know cancellation of these tickets.
They replied that i will get nothing if i cancel.
They will even keep the airport taxes with them.in any case the government taxes will not go to the government & easemytrip will pocket the government's money too.
It is highly unfair & illegal.
Please help.
Do not let them grab government taxes &...
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip — cheating customers by charging fare amount as cancellation charges [Resolved]

 Rishika H Powany on Dec 24, 2017
I booked a flight from and had mentioned the wrong date by mistake. As it was a midnight flight i mistakenly booked a previous date ticket. Within minutes i realised my mistake and called the representative. He tells me the fare amount as cancellation charges and more than that he tells me 500 more than the amount as modification charges. Upon questioning he tells me this is the airline fee and this is the rule. When i said about complaining this with the consumer court he says "ok" and cuts the call.
If this is how customers are cheated by the sites offering "cheap" tickets, and the rude...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — payment refund [Resolved]

 Alisha Ashish on Dec 8, 2017
I tried to book ticket and rs 6791 was debited from my icici bank account. My bank as well as upi has confirmed it's a successful transaction but [email protected] is saying it's a failed transaction. When i am asking for statement or account number they are not able to provide the same. My bank cannot raise a complain until unless they give the account number. They are neither sharing their statement or bank account number neither are they refunding the amount. I think i have lost my rs 6791....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — no refunds on faulty booking [Resolved]

 naman443 on Nov 28, 2017
I tried to book a flight from easemytrip.com. During payment the amount got debited from my icici bank account but booking failed. I checked with icici bank and they informed me that the transaction amount of rs x was received to beneficiary (I. E. Easemytrip yes bank account)

I provided them my bank statement and official confirmation from icici bank but they keep denying about refunds. They take many days for checking with bank when it takes just 5 min nowadays and still haven't come up with satisfactory reply.

The upi transaction amount is credited to account of...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — refund for flight cancellations due to bad weather [Resolved]

 Aman135 on Nov 20, 2017
Hi
Dear sir/madam
We have booked two ticket for 7/november/2017 (Tuesday) from bathinda to delhi that cost us 1850each total for both was3700 inr.
When we reached at airport we found that flight has been cancel due to heavy fog and they told me they will give full refund to easemytrip. I have emailed to easemytrip since last 10days and now totally pissed of because first they replied me we will get full refund by 5-7days but still didn't get.

And now they are not responding my emails and before solving my problem the close my email status.
I am using this...
Complaint comments  Read comments [1]Complaint category Travel Agents

Easemytrip.com — not getting pnr despite amount was debited in reference emt29393361 [Resolved]

 Drsujit on Nov 17, 2017
Rs1901 has debited from my bank on 10.11.2017 via debit card for the ticket from bagdogra to kolkata dated 11 th april 2018 via indigo for mr sujit bhattacharyya. Booking mobile no [protected] and email: drsujit. [email protected] Please arrange for refund of same amount to the same bank in ubi. I am being regular customer expecting early response. Thanking...
Complaint comments  Read comments [1]Complaint category Other

Easemytrip.com — too much payment delay - ticket id: 1702658 [Resolved]

 vivek khazanchi on Nov 11, 2017
Greetings from easemytrip!!

We would like to inform you that, your remaining balance has been processed from our end, kindly wait for 5-7 working days.

Thanks & regards,
Deepak

Board line :[protected],[protected] lines)
Visit us at http://www.EaseMyTrip.in
http://www.EaseMyTrip.Com
http://Bollywood.EaseMyTrip.Com
B2b agents: http://Agents.EaseMyTrip.Com

Head office :-
Easy trip planners pvt ltd.
Building no. 223,
Patparganj industrial area,
New delhi - 110092
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — non-receipt of itinerary even after demanded payment. [Resolved]

 ajitbbsingh on Nov 6, 2017
I have booked international flight tickets from easemytrip website for sector kuwait-lucknow-kuwait on 05.11.2017, for flight on 6.11.2017 from kuwait-lucknow & 26/11/17 from lucknow-kuwait under oman airways. (Booking refer: emt[protected]

I have been debited on my credit card an amount of rs. 21, 555.00 and the same reflects on my card statement, now, i have issued unconfirmed tickets for this, and later on received a mail from helpline, mr. Shahnawaj saifi says, that the tickets have not been booked, reason hike in air fare for said sector and have to pay another 1700 inr for same...
Complaint comments  Read comments Complaint category Airlines

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