[Resolved] EaseMyTrip.com — inconsistency of terms and conditions of ease my trip | |||
Reference: booking no emt 65985226 I had booked a round trip to hong kong (Indigo flight) via ease my trip.com (11 dec and 15 dec 2019) from mumbai. Unfortunately, due to the ongoing political protests, hong kong university cancelled the proposed conference. The cancellation of the round trip was beyond my control. Now, after i applied for refund, ease my trip, only awarded me approx. 4400 inr as refund and states in its terms and conditions that indigo cancellation charges amount to approx. Inr 23500 although indigo clearly states at the time of cancellation that the airline cancellation fees only amount to inr 9000. Ease my trip cancellation fee is only inr 250 per sector or inr 1000 in total. All-in-all, ease my trip owes me approximately inr 14, 400 as refund for the cancelled flights. Sadly they have not honored their refund. I see inconsistency in ease my trip terms and conditions. As customer i feel cheated by ease my trip. I shall think twice before recommending ease my trip to my contacts. I earnestly request ease my trip to credit inr 12500 to the debit card used to make payment for the indigo flights without any delay. Thank you. Was this information helpful? | |||
Jan 19, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Dec 10, 2019 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com We regret the inconvenience caused to you. We have forwarded your query to our concern authorities and you will get revert shortly. Kindly co-operate with us till that time. Your patience is highly appreciated Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) Verified Support Dec 11, 2019 EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Greetings from Ease My Trip!!! This is in regards to Booking ID- EMT65985226 We would like to inform you that your refund is under process. Refund Amount :- INR 14587.00 Refund Date :[protected] It will reflect in your account within 5-7 working days. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) | |||
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