[Resolved]  EaseMyTrip.com — regarding flight booking confirmation

Due to issues with the pnr for my flight the airline has already booked a ticket for me and put it on pending status. All they want easy my trip to do is just confirm my booking by adjusting the credit shell amount. I have been literally pleading that this ticket is urgent as it is my husband's surgery and i need to travel but the agency (Easemytrip) is not answering my mails nor can i call nor do they have an what's app option for other issues how am i supposed to communicate this other than that please help me this is an urgent booking.