[Resolved] Easemytrip — ticket not booked, but money get debited

jeshjain79

from Porbandar, Gujarat

Address:

Ahmedabad, Gujarat, 380054

Hello

I have booked 2 tickets from bangalore to ahmedabad for 20th august 7 pm on 17th august at 11.44pm, my amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait not get any confirmation, and also the amount has been debited from my account of rs 13000/- through kotak - bank, i have call about 10 times for refund and sales team promise me to refund within 72 hours but still no refund received and when ever i call, it takes hours to connect with sales and support team.

Details are as follow

Rs.13, 000.00 has been debited from your a/c xx2005 via kotak pg on 17-aug-18 vide ref no. [protected]

My details
Jayesh jain
Shilpa jain
Mobile no : [protected]

Please help me to get my refund.

Was this information helpful?

No (3)

Yes (15)

Dec 4, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

There was an error between the bank and our payment gateway that is why your tickets could not be confirmed. We assure you that you will not be facing any such problem in future. For any assistance or any query, you can mail us at [protected]@easemytrip.com or you can DM us or you can ping us on our whats app number [protected]. We will surely assist you on priority.

Verified Support

Dec 04, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

We hope your issue has been addressed and we assure you that you will not be facing any such issue in future. As we have already given the feedback to the concerned department. We always try our best to give our customers the best resolution and try to keep our customers happy. For any query and any further assistance please ping us on our whats app number [protected] so that we can assist you in a better way.

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Comments

Seshadev Sahoo

from Ankleshwar, Gujarat

I booked air ticket from Ahmedabad to Bhubaneswar on 05.09.2018 for journey dated 21.09.2018 but trnsactions failed and Rs.3899/- deducted from my account. What I have to do to get refund.My email ID as under;
seshadev.[protected]@gmail.com

Thakur Mahender Singh

from Sathupalli, Telangana

Previously I have booked a ticket it was confirmed. But now I have made a booking and payed through tez. Money got debited but I haven't received any confirmation status or any kind of booking I'd now.

EaseMyTrip.com Customer Care's response, Dec 4, 2018

Verified Support

Dear Sir,

We hope your issue has been addressed and we assure you that you will not be facing any such issue in future. As we have already given the feedback to the concerned department. We always try our best to give our customers the best resolution and try to keep our customers happy. For any query and any further assistance please ping us on our whats app number 8929354510 so that we can assist you in a better way.

BSNLVictim's reply, Aug 3, 2019

then check on tez...
what are u doing here?

timepas hi karna hai to kisi park mai jao na...

Rmahananda

I have booked a ticket from kolkata to delhi on 25 october 2020 . I have made my payment but have not received any confirmation yet. Please resolve the issue. It showed 504 payment gateway error

EaseMyTrip.com Customer Care's response, Oct 16, 2020

Verified Support

We request you to share your Booking details so that we can assist you accordingly.
You may reach out us by below mode of communication.
Our customer care services available on Tel : 011 - 43131313, 43030303
You may also write us on Care@easemytrip.com
Chat with EaseMyTrip to know more click here, https://www.easemytrip.com/whtsapp.html

Pankaj Kumar Mehra

May 31, 2021

I booked a train ticket from Amritsar to Jaipur on 31 May 2021. Amount has been deducted from my account but ticket not booked. Kindly check.

Hariprasad29

Jul 29, 2021

I booked a ticket today from Hyderabad to silchar on 1st Sep 2021. My money got debited from account but ticket not booked.
Please solve this issue.
Mobile number: [protected]

jubilee longjam

Jan 8, 2022

I booked a fight ticket from Imphal to Guwahati 5th Jan for 16 Jan . Money got deducted but ticket neither booked nor money got refunded. Please resolve the issue.

Sorokhaibam Khunjaoba

Jun 11, 2022

Money deducted but flight ticket not booked

dheer150

Jan 6, 2023

I booked a flight ticket from Bangalore to Mumbai for 6th Jan.
The money got debited from my account but the website did not proceed forward to book the ticket. The WhatsApp messages has no response and it the customer care line is always busy.
Please resolve the issue.
Booking is: EMT[protected]