EaseMyTrip.com Complaints & Reviews

Hi
Booked mistakenly tickets via EaseMyTrip for 3 passengers from Jammu to Srinagar instead of Srinagar to Jammu for 11 Dec 2018.
Calling immediately customer care to do changes but they denied asking for cancellation and rescheduling charges.
This is unfair.
Ticket details:
Pnr:K2NVPY
Plane: G8-287
Phone: [protected]
Email: mirza.[protected]@ymail.com

This is regarding my booking with goair airliner through easemytrip.com for flight on[protected] as detailed below:

Goair

Ixj 14:05
Ixj - sxr sxr 15:10
G8- 287 sat-03nov2018 sat-03nov2018
01h 05m

Passenger details sector pnr ticket number cancelled mode
Ulfat ara ixj-sxr q2kzql q2kzql/2/1 full refund
Roshan javaid bhat ixj-sxr q2kzql q2kzql/1/1 full refund

But not a single penny was refunded

These people are duping their customers with hefty charges in the name of cancellation charges.

Pnr 01vxow, my flight hyd-goa dated[protected] was cancelled from the airline's end (Trujet) for which they've expressed their grief and duly credited my total amount as refund of rs. 3, 998/-in the travel agents account from whom i'm (Traveler) is liable to be get, but easemytrip (Travel agent) is making unnecessary delay in crediting my bank account with the same amount viz., (Rs. 3, 998/-).
Despite of persistent phone calls, mails and communications with the executives i'm not finding a way to my claims.

Thanks & regards
Divesh
[protected]

Hi,
This is so far terrible experience regarding my refund of Rs 8004/- for the flight tickets which has been cancelled by Spicejet on 2nd October & subsequently the amount refunded to merchant Easemytrip .

But after almost several reminders I haven't got my refund amount from Easemytrip still now.They already taken my bank details for refund amount Today when I have called customer care quoting my refund id EMT42284487 at 5.30 pm they said it has already been credited to my bank & I will get a confirmation mail within 30 minutes.Still no mail comes neither any amount refunded.Every time I am calling customer care they are always misguiding me.

I want a solution and aside Spicejet please look into & take necessary steps.

I was told that my booking was cancelled from easemytrip side as they were not able to give me tickets for price which was shown when i had booked... And got the mail stating will be refunded total money which was debited... Its been 1 month 20 days still they haven't refunded and when ever i call them they say it still under process. I want my money back asap.

October 5 /2018,


Good morning sir,
I have purchased ticket on 3.10.2018 journey from mumbai to bangalore
Now i want change my date of journey how it is possible and i searched there is no reschedule button on this ease my trip my bookings screen, and its not a user friendly software, i tried many times but unable to find, and ease my trip should do easy process to reschedule or cancellation process and cancellation fees and rescheduling fees should not more yhan 500 rupees, hope concerned people should do something on this complaint
Thanking you team, please do the needful sir

I booked ticket for my daughter Ankita Sahu, but by mistake on 28th Aug from Mumbai to Delhi and return ticket on 1st Sept from Delhi to Mumbai, but supposed to be booked for 28th Sept and reurn on 1st Oct. when I realised my mistake, in 15 min time I contacted easy my trip and they suggested to talk to Spicejet air line. Spicejet airline issued the changed ticket for right date 28th Sept and return on 1st Oct without deducting any cancellation charges and refunded the balance amount to Easy my trip. When I contacted easy my trip to get my refund, they said that they had booked for 28th Aug and 1st Sept, so they will cancel the same. I told told them to cancel the old ticket as new ticket for 28th Sept and 1st October is issued. But they cancelled all my tickets. when my daughted went to airport to fly, then came to know that thicket cancelled. I have to buy another set of ticket for which I paid Rs15, 016. Can you please refund my all money and also pay me Rs15, 016 because of you I have to spend extra money.

I have made a booking for two travelers from dubai to jaipur, flight price was 15996 and still its 15996 and then i applied the zero convenience fee coupon "emtzcf" and it showed that promo code has been applied and you will be chargedd 0 convenience fees so final amount should be 15996 but when i made payment it charged 17194 to me so why i have been charged convenience fee when i have applied the coupon code. I talked to their representative on call and from email as well and i also provided them a snapshot in which it was showing but they keep on saying our team will check and we will let you know.

Ticket id: #2655609

Kindly initiate refund of extra convenience charges to my original source of payment or cancel my whole booking and refund my whole amount without any deduction.

Highly disappointed with the services which this easemytrip team is providing

Thanks

My tkt which did not get processed... With emt 51980439... Money has gone from my credit card account...₹86, 209... Tkt booked on 16 sept... 6 days have passed i have not got refund... I am in great need of money cannot book any other tkt.. This is really bad on ur part to play around with customer's hard earned money... Pls return my money within 24 hrs or else i will take it up in consumer forum..

I am on my network providers dnd list.
I emailed [protected]@easemytrip.com and asked them to add my number to their dnd lists and this is the reply i got from shyam sharma

Dear sir,

Greetings from ease my trip!!

We regret inconvenience caused to you.

We had updated your contact details in our dnd list & it will be update next 24-48 hrs.

In future you will not face this type of issue from our side.

I have never created an account with easemytrip.com or shared any of my personal details with this company so why am i still getting spammed and that too at night?

Today i have booked two air tickets for delhi to kolkata on 28th october and kolkata to delhi on 9th november.
I have paid rs 14396 through sbi net banking on17th september 2018
I have not received any confirmation from easy my trip not even refund back my payment.
I have contacted easy my trip call centre and they have confirmed that they have received payment later due to payment get way so my booking is canceled. I...

Easemytrip is not at all credible. All their reviews praising the app is fake. I have personal experience with them where it is a complete waste to depend on any agency to book flight. I cancelled my booking within one hour for the full refund for a spelling change. To rebook the ticket easemytrip trip tried to trick me into booking the ticket at a hiked process when the prices remianed the same on the website as the same. Easemytrip was not at all helpful in cancelling the ticket, as i had to make calls to the airlines myself to make the cancellation. Then, after 10 days, i call the airlines to see that they had processed the request way back, but easemytrip was supposed to make the refund.
Upon calling easemytrip, they say the airlines did not make the refund. I said i have confirmation emails for full refund from the airlines, then they fumble and cancel the flight again. So i have to wait for my refund another 10 days.
Here comes the funny part:
Now they send a mail saying that the full refund has been cancelled as the airlines has not approved it. Which was bull*!!! When i told them i have confirmation from then and only after which i called them, they again send a confirmation mail for the refund. Everytime, i have to force them to send a confirmation mail otherwise the call never happened. These are a bunch of liars and cheaters, trying to find any loophole in order to cheat the customers off of their money. I have sent a mail to their ceo, and also written reviews on them, i don't know if i am waiting time as it seems am about to lose 5440 rs!!!
There's absolutely zero reason for anyone to depend on an agency, when the airlines are better to deal with and with the same pricing!!!
Emt[protected] booking id

On aug - 23 -2018 i booked flight from hyderabad to surat in easemy trip website after entering all details final ly after payment is failed and my amount is debited and ticket was not booked, after several discussion with customer care executive they said with in 72 hours you will get amount in to your bank account. Still sept 1 -2018 i wiil not get any amount from easemytrip. Please slove the issue soon

I have booked an international flight from NewYORK to Kathmandu. And at the time of booking it clearly mentioned in the ticket that cancellation charges 4 hrs prior departure is 6925/- but when i actually got my ticket cancelled 2 weeks prior to departure I have been charged 28715/- for the same. I tried to contact customer care and for a month still they are going round and round and blaming the airline. I have directly contacted the Emirates Airline for the cancellation charges and they confirmed me that Airline has charged only 6925/- So when airline has charged 6925/- than How EMT has charged 28715/- for the same ticket ? Also it the time of booking it was assured that the ticket is refundable with cancellation charges of only 6925/- This is pure case of cheating and fraud. I have all the mails writing to them but they never bothered. Every time they say 24-48hrs they will resolve but now its almost a month and still 24hrs is not over.

Hello

I have booked 2 tickets from bangalore to ahmedabad for 20th august 7 pm on 17th august at 11.44pm, my amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait not get any confirmation, and also the amount has been debited from my account of rs 13000/- through kotak - bank, i have call about 10 times for refund and sales team promise me to refund within 72 hours but still...

I have call customer services regarding a date change one of the member told me to send email. [protected]@easemytrip.com (Ticket no[protected]
& told me when u send email u will get reply 15/20 mint. I haven't got any reply til 3 hours
And also customer services member name is ankur. Very rud to talk with customer

Sericley this is very rubbesh customer services from easemytrip.com again after 3 hours i call & ask member what's happen my enuiry again another guys akshy told me half hours from our back ends team send u email so funny 😃 how cheap with customer

Regards
Vipul
[protected]

Booked ticket emt51171414 wrongly
Thru easymytrip, 0n 18/08/2018 thru my debit card flight details wrongly filled
*indore to jaipur instead of *jaipur to indore.
Date 19/08/2018.
Name ashok kumar sharma
M. No.[protected].
Want to change / correct ticket
From * jaipur to indore.
Same date. Same particulars. And ready to pay the difference of fair thru debit card

Please help.
Regards
Ashok.

I intend to book tiket from jaipur to indore
Due to over sight ticket booked from indore to jaipur,
Ticket details - emt51171414 confirmed.
Name - ashok kumar sharma
My mobile no-[protected]
Email - [protected]@yahoo.com
Indore to jaipur
*
I want to correct the mistake and flight
From jaipur to indore on same date
All other things same. I am ready to pay
Difference.
Please help.
Regards
Ashok.

Dear sirs,

Greetings

Re: cancellation of flight ai 672 from madurai to mumbai on 04.08.18

History:
I had booked a flight for ai 672 from madurai to mumbai on 04.08.18. I received an sms informing me that the flight was cancelled.

I called on the 1800…. Number. I was told there is a later flight which would reach mumbai via chennai at 2300. I indicated that i have a flight to catch from delhi to toronto the next morning. They then told me, “as our people are busy at the moment, i will arrange a call back”. I asked a question as to when they would call back and was clearly told that the call back would be within 24 hours.

I waited more than 48 hours for the call back.in the mean time i received no sms or email indicating any booking.in a panic i booked another flight jet airways for ixm-bom by which i would reach mumbai earlier in the evening.

This morning around 1030 i called the toll free number again to find out on how i could get a full refund. I was told that the ticket had been confirmed by this later flight via chennai (But as i have said earlier with no intimation to me). I was told that they did not have any email id to write to and so had not sent the confirmation!! They clearly had my phone number and had they made the promised call or sent me and sms things would have been fine.

Now in view of the changed situation, i would request that you consider all the above facts favourably and grant me a full refund for the ticket booked with you. I would be obliged if you would indicate to me on how and when i can get this refund. As i would also be travelling from tuesday onwards an urgent response would be much appreciated. I subsequently flew jet airways

I was asked by a supervisor at the call centre to send a complaint message to call. [protected]@airindia.in which i immediately on 27.07.18 but received no reply.

I was then asked at the airport to send an email to [protected]@airindia.in but received the following reply.

*
Dear sir,

We thankfully acknowledge the receipt of your mail.

We regret that we are unable to assist you as the ecommerce section is equipped to provide web support for bookings made on our website, www.airindia.in only.

For the refund of your tickets, kindly get in touch with the travel portal from whom the tickets were purchased.

Assuring you of our best services at all times.

Regards,
Ecommerce helpdesk/pb
*

Looking forward earnestly to an early and favourable reply from you

Thanks and regards
Raghavan m rangachari
[protected]
Email : [protected]@gmail.com

Your flight ticket for madurai-mumbai is confirm. Your ticket is attached along with the email.
Your booking id is emt45527925. Please use it for any further communication with us.
Air india-ai672. Madurai 13:15. Sat-04aug2018. Mumbai 16:50
Passengers - 4 adults
Raghavan m rangachari
Aruna s raghavan
Nirupama raghavan
Layla may rosser

Booked ticket 2 times from Tirupati to Vijayawada for my friend M Chandra Shekar on 2nd. First time customer care people told Bank has not given money. 4 PM again I booked. Same time Bank deducted the amount from my card. I have not received ticket. 3 times I spoken Executives with long conversation . Lastly at 8 PM today Mr Ankur Customer Executive told you have to book again. Amount will refund 24 hours. I never expected such a reply. Fault is with Ease my trip. Why should I book again ?