[Resolved]  EaseMyTrip.com — cancellation of ai672 on 4th august

Dear sirs,

Greetings

Re: cancellation of flight ai 672 from madurai to mumbai on 04.08.18

History:
I had booked a flight for ai 672 from madurai to mumbai on 04.08.18. I received an sms informing me that the flight was cancelled.

I called on the 1800…. Number. I was told there is a later flight which would reach mumbai via chennai at 2300. I indicated that i have a flight to catch from delhi to toronto the next morning. They then told me, “as our people are busy at the moment, i will arrange a call back”. I asked a question as to when they would call back and was clearly told that the call back would be within 24 hours.

I waited more than 48 hours for the call back.in the mean time i received no sms or email indicating any booking.in a panic i booked another flight jet airways for ixm-bom by which i would reach mumbai earlier in the evening.

This morning around 1030 i called the toll free number again to find out on how i could get a full refund. I was told that the ticket had been confirmed by this later flight via chennai (But as i have said earlier with no intimation to me). I was told that they did not have any email id to write to and so had not sent the confirmation!! They clearly had my phone number and had they made the promised call or sent me and sms things would have been fine.

Now in view of the changed situation, i would request that you consider all the above facts favourably and grant me a full refund for the ticket booked with you. I would be obliged if you would indicate to me on how and when i can get this refund. As i would also be travelling from tuesday onwards an urgent response would be much appreciated. I subsequently flew jet airways

I was asked by a supervisor at the call centre to send a complaint message to call. [protected]@airindia.in which i immediately on 27.07.18 but received no reply.

I was then asked at the airport to send an email to [protected]@airindia.in but received the following reply.

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Dear sir,

We thankfully acknowledge the receipt of your mail.

We regret that we are unable to assist you as the ecommerce section is equipped to provide web support for bookings made on our website, www.airindia.in only.

For the refund of your tickets, kindly get in touch with the travel portal from whom the tickets were purchased.

Assuring you of our best services at all times.

Regards,
Ecommerce helpdesk/pb
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Looking forward earnestly to an early and favourable reply from you

Thanks and regards
Raghavan m rangachari
[protected]
Email : [protected]@gmail.com

Your flight ticket for madurai-mumbai is confirm. Your ticket is attached along with the email.
Your booking id is emt45527925. Please use it for any further communication with us.
Air india-ai672. Madurai 13:15. Sat-04aug2018. Mumbai 16:50
Passengers - 4 adults
Raghavan m rangachari
Aruna s raghavan
Nirupama raghavan
Layla may rosser