Easy Cab — Very Bad and unprofessional experience with Easy Cab driver and customer care.

Address:

New Delhi, Delhi

Very Bad and unprofestional experience with Easy Cab driver and customer care.
I booked an easy cab on 6th July, 14 from Shadhara, East Delhi to Vaishali, Ghaziabad at 10:30 PM. I got the message from easy cab within 5 min with cab no and driver no. I called the Driver, he told that it will take around 30-40 min to reach the pickup location. I asked him that we are waiting. After 20 min I called him again, he told that he is paying the tax on boarder and will be there soon, I was in touch with driver around 1 hr. Once he reached at Anand Vihar, He told me that your booking is cancelled. I told him that I have not cancelled the booking and request him to come on my pickup point, He agreed. Later on I called to Easy cab, Agent told me that you have cancelled the booking, I told him that I have never cancelled the booking than, he booked a new cab for me and I got a new cab no, I asked him to connect me to your supervisor, he told me that supervisor give me a call in 2 min. But never received a call. I called the new cab, no one pick the phone. After that I called the first driver also, he told that he got the new booking and he is going on new job. And I was waiting for the cab for 2 hr with family on road.
Latter on I called again the Easy cab customer care and spoke with Supervisor Mr. Manan. Initially he was not aware about any issue, I explained him from the beginning and after that he tried to give me the excuse. He told me that first cab driver informed that customer cancel the booking, but they did not try to confirm with customer and never sent an cancellation message. And when I asked what happen about 2nd Cab, he told that cab stopped working. When I asked him that why I was not informed, he told that my number was unreachable. Means I am able to contact Easy cab any time but I was not reachable from him and at last he disconnect the call.
I am very frustrated with the behavior of customer care and Driver. It was totally unacceptable to wait for a cab in night with family for 2hr.
I am looking to acknowledge my complain and take a strict action for the behavior of customer care and driver. I hope, if there is any management in Easy Cab I will received and update on my complain soon and they will pay the penalty as well.

Vivek Kumar
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