Easy Cabs - Bangalore — Cheating by chauffeur (cab driver) through driving in a unnecessarily and abnormally lengthy route

Address:

Bangalore, Karnataka

I am a registered customer of Easy Cabs. I made a cab booking today (June 14, 2014) with the pickup time of 10:15 AM. Booking id is A[protected]. The travel is from Yeshwantapur Railway Station to Mangammanapalya, Bangalore. I was told by the phone booking executive that the distance is approximately 20 kms (19.5 kms) and that it would be costing me at the maximum of Rs 500 (which includes service charge of Rs 50 for availing the telephone booking facility). In actuality, the cost would be Rs 441 and is fine to be told Rs 500 to be on the safer side of estimation. I checked the route through Internet (considering the one way route along the way) and to my delight it matched with the phone executive's approximated estimate. The service was addressed by Mr. Prakash (Chauffeur/Driver) and he drove the cab in his own route without bothering about the distance that resulted (which is 39 kms as against the estimated 20 kms communicated to me by the phone executive). He drove 19 Kms extra which proved very costly to me when I made the payment. My guess for the reason for his wrong doing is that he picked up my father-in-law and his mother who are not aware of the routes in Bangalore. It was for them I booked the cab. The other thing is that the total amount in the bill was Rs 931. I paid Rs 950 expecting the change to be returned. Even after insisting to return the change (Rs 19), he kept it for himself. Please note that I paid Rs 100 (for 1 hr) for waiting charges which is ok and another Rs 20 for parking at Yeshwantapur Railway Station which is fine. Now after reducing Rs 120 (Rs 100 + Rs 20) for these expenses, the actual bill amount is Rs 811 (Rs 931 - Rs 120). If the Chauffeur (driver) would have driven in the best optimum route, it would have costed me approximately Rs 450. Due to the wrong intention of the driver, I had to pay an extra amount of Rs 361 (Rs 811 - Rs 450) and also for the 2 phone calls to Easy Cabs to lodge a complaint. In spite of lodging complaint twice on the same issue, there was no prompt response from Easy Cabs (though they promised to call back) which added to the existing situation (or mess). Kindly look into this matter and see to it that action is taken on the wrong doer (Chauffeur/Driver) and also that my amount is refunded to me as soon as possible. For this entire stress, if Easy Cabs is genuinely concerned about the customers, I expect the whole amount of Rs 950 to be refunded back to me for better word of mouth and retaining the loyal or existing customers like me.