Easy Cabs — Cab booked 12 hrs in advance and booking cancelled last minute

Address:

Bangalore, Karnataka

I had booked a cab on Aug 24 at 8:52pm for Aug 25th pick up from Whitefield at 7:45am. The booking was confirmed and I was given booking id A[protected]. At 7:16am when i am ready and waiting for my can details i receive a message stating "due to non-availability of the cab in your area we cannot process your booking". I called the call centre immediately and was given a fresh booking with pickup at 8:00am the same day. I waited for driver and cab details till 8:15am and to my complete shock got to know that this cab too is not coming due to non-availability. All this when I confirmed the booking thrice on each occasion. My question is : 1. why do you confirm bookings if you do not have cab available. 2. Mistake can be made once, not twice. Why was i confirmed a second booking and later told cab is not available 3. I had to incur losses due to the mismanagement this morning. This is a clear case of complete lack of respect for customer's time and not honoring the commitment. I am from teh media background and will also make sure that I spread my concern through various avenues and also through word of mouth stating the pathetic level of services and careless attitude towards your customers. Easy cabs should be avoided at all cost.