Easy Cabs — Horrible services, Never take Easy cab

Address:

New Delhi, Delhi

I had booked a Easy cab for 5:10 am today morning to go to the new Delhi railway station. Given the morning traffic i wanted we reach before time but we have had the worst experience ever at the cost of missing our train and as a regular customer I am very very disappointed. When we called customer care for the booking last night they provided cab details and when we called him up early morning today he disconnected the call and on repeated called backs, disconnected our call and never turned up. This was just 15 mins before the pick up. Then we had no option and booked another cab through them. The driver who came next did not even know where safdarjung enclave is. It happens to be one of the most known areas of South delhi. Even after reaching near our society he took 20 mins to reach our house. So where we were supposed to leave at 5:10am we left at 5:30am. And we had to catch a train that departed at 6am. When we did get into the car, instead of apologizing for not knowing the route details, (the only one job the driver is supposed to do) and reaching horribly late, he started arguing with us immensely. When we expressed our angst on the major delay, he said we should get down of the cab if we want to as he doesn't want us to give him the feedback we had for his poor knowledge on routes and customer service. This only added to our helpless situation dispite the fact we were going to pay money for this unsatisfactory service. I and my friends have taken easy cabs several times in the last 3 years, but I can assure this will be the last time I ever take this cab and will never ever recommend this to anyone who wants to reach their destination on time. They have failed to offer consumer friendly services and even more failed to keep a hospitable, knowledgeable and eloquent driver. My booking ID A02400680 car no DL 1RX-6850 Chauffeur no [protected]. I am hoping i get a solution here as Easy cabs has kept me waiting for 20 mins on their helpline for providing 'Feedback on services'. I want serious action on this and the drivers license or will not hesitate to take this forward to the consumer court and public media- Twitter and Facebook. Akanksha Saxena