Easy Cabs — Messed up my booked taxi

Address:

New Delhi, Delhi

I called at 12:10am on 2nd December 2013 to book a cab at 5 : 15 am for the railway station, New Delhi for a 6 : 15 train. I got my confirmation of booking via a SMS. However I did not get my driver's phone number. At 5 :00 am I called to ask their driver's number and at 5 :10 they send me a SMS saying that there are no cars available. First of all, I had to REMIND them to send me a message for their driver's number. Then they told me one wasn't available, even though I had booked it 6 hours ago. If no car was available, they should have simply said so I could have made other arrangements. Basically, at 5 : 40, I'm 50 minutes away from the station with no transportation. I have officially lodged a complain with them but I want people to know that this is the most unreliable "taxi" service amongst all available and if they only have easy cabs as an option, I'd suggest it's better to walk. Thoroughly disgusted by the callous treatment of their patrons. Will never use again nor will recommend.