[Resolved]  Easy Cabs — misbehaviour by the cab driver

Address:

Ghaziabad, Uttar Pradesh

hi my name is Dr Shamin Khan.I had booked one of your cabs for pickup from ghaziabad railway station and my drop point point was sec 82 noida.my booking id was A[protected]and my pickup time was 9.30 pm.i was told at the time of booking that the driver would call me and confirm the details half an hour before and i would receive a message regarding the details of the cab and the driver.But unfortunately neither did i receive the message nor the call from the drivers side.At 9.16 pm I received the call from the driver that he is at indirapuram and he will take around 25 minutes to reach ghaziabad railway station.I said ok.at 9.31 pm he called me again saying that he has reached the railway station and was at the parking of the railway at that time and on enquiring his whereabouts, he said that he is there at the parking but he was nowhere to be seen.At 9.51 he reached in the parking and told me that he was waiting outside.after coming when i asked him where was he he said that all the time he was there whereas he entered the parking space at 9.51. while were boarding the cab, he mentioned the waiting charges he said that since u are late you will have to pay and that also in a very il lmannered way.whereas actually he was late.when i told him that i will call easycabs customercare, he said do whatever u want.i asked him for the number of customercare he bluntly refused and threatened me that he will not take me and said that take out your luggage out of the car and do another cab.i felt very humiliated .I talked to your customer care and they sopke to this driver, however he fought with them on the phone as well in front o[censored]s.afterthat he asked as to takeout our luggage and getout of the vehicle .we got out and this driver went leaving us stranded at ghaziabad railway station.at the middle of tthe night when i was travelling with my whole family(including a kid and old parents. i didnot expect such kind o[censored]nplesant experience from your side.i expect that such untoward incidents do not happen in future.i also want stringent disciplinary action to be taken from your side against that driver and the details of the same be shared with me or else i am never going to avail your services in future nor would i recommend it to my social contacts. i hope u understand the gravity of the situation and take quick and strict action. In case of any further questions, you can reach out to me on my cell number a below. Dr Shamin Khan [protected]