Ebay.in — Buy online cautiously, Avoid buying warranty void branded products on e-commerce websites especially on eBay!

Address:

Pune, Maharashtra

Dear Consumer Complaints Team, Online Customers, I have recently become the victim of online fraud. I urge all the online buyers to be extra cautious while buying branded products online. “Why?” I have tried to detail all the issues and pain I had with recent online purchase of smart phone on ebay.in. The HTC Desire 826 smart phone that I bought from eBay on 16th July, 2015 is no more functioning. Touch screen is not working at all. I cannot unlock the phone and hence cannot even type anything on the phone. I am not even able to shutdown phone once started. Problem started within just one month of the purchase. I had purchased this phone over ebay.in by paying Rs. 22596/-. I understand being long term mobile phone user that product could have malfunctioned. But when I had approached HTC Service Center in Camp area of Pune around 16th August, 2015 I was denied service and warranty of this phone purchased just a month back. HTC Service Center and HTC Customer Care had reviewed my phone, phone box, warranty card, invoice from eBay and actual eBay seller i.e. iKoncept after which they confirmed that the eBay seller named iKoncept is neither authorized nor registered seller of HTC phones. To my shock they have shown me complete list of HTC authorized sellers which does not include iKoncept. This list is also available on htc.com/in under "Buy now" option for HTC Desire 826 where you can search location wise sellers. I also have this confirmation from HTC Service team in email and they have provided all the sellers list to me from Delhi/New Delhi in PDF format which does not include iKoncept. On the other hand eBay and sellers invoice that I have received shows that iKoncept is seller from New Delhi. I have also recorded my audio calls with HTC Customer Care, Service team which confirm over the phone that iKoncept is unauthorized seller and hence my phone is warranty void. I have been following up with eBay and its seller iKoncept since 17th August, 2015 on this matter to refund my money as I am not interested in buying warranty void phones. I have already given them all the proofs including call recording, HTC email confirmation, PDF document received from HTC, HTC website details that confirms iKoncept is fake seller along with invoice copy, phone box image etc. But to my surprise global brand like eBay is not at all helping me out with eBay guarantee claim#1171583 raised on 17th August, 2015 thereby avoiding refund to me and encouraging such fraudulent sellers. After several unsuccessful follow-ups with eBay and seller iKoncept, I now have requested legal assistance from ICRPC (International Consumer Rights Protection Council). I understand that it will take around 20 days for ICRPC to send legal notice on my behalf to eBay and seller. I am hopeful to get refund of my money with penalty for all the pain that eBay and iKoncept has caused me. But meanwhile I have decided to make people aware of fraudulent business done by ebay.in with the help of cheap local sellers like iKoncept selling warranty void products to public. I hope this message when made social would caution people from buying anything on eBay and other online websites thereby reducing number of online frauds happening around with genuine buyers like me. I have made available to public most of the proofs including audio call recordings with ebay, HTC. Below you can find details of the same. These calls would give you clear picture of how customers are treated and assisted by eBay. Their clear intention is to deny any assistance and make sure customer leaves behind his problem in frustration. Moreover to a funny extent, now eBay in a call happened on 7th September, 2015 have made a demand that I should produce confirmation about seller iKoncept from HTC on their letterhead. Without that they would not even consider my case for further processing. This is all so strange and unprofessional from eBay as they themselves are not able to produce any proof showing seller is either registered or authorized with HTC on their letterhead or even in email with scanned documentary proof that I could take to HTC. Also be aware that the seller is registered on ebay.in with fake name ''mobile*''. Even ebay was shocked for a moment when they came to know that I have received invoice from iKoncept where in ebay.in there customer support executive could only verify '' mobile*'' as seller of my phone. Certain details are mentioned below for information purpose only and to show how formally the fraud is executed by eBay and its sellers like iKoncept. Mobile phone was shipped via "BLUE DART Airway Bill Details: [protected], PaisaPay ID [protected]. EBay guarantee claim id 1171583, Item number[protected]. Address of this unauthorized ebay seller iKoncept is as below: IKONCEPT Contact Person: Ganesh Kumar 390, Ground floor, Sant Nagar, New Delhi 110065 Email: [protected]@outlook.in Mobile: [protected] Phone is mostly switched off by seller and even at times ebay customer care was not able to reach him. I have recording confirming the same. Further he never responded using above email ID and instead used another email ID [protected]@members.ebay.in to which you can not send any email as I always got email delivery failure from it. On the other hand, Ebay address is as below. eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai 400063, Maharashtra(India) Website: ebay.in Email: [protected]@ebay.com, [protected]@ebay.com, [protected]@ebay.com Phone:[protected] Following are some of the proofs I have made available to public for reference. 1) Call with Ebay on[protected].3ga https://drive.google.com/file/d/0B2UVjF8_AFPdTmdjd3dGVUZ2UEE/view?usp=docslist_api 2) Call with Ebay on[protected].3ga https://drive.google.com/file/d/0B2UVjF8_AFPdbVVWODE1WkxzMGs/view?usp=docslist_api 3) Call with Ebay on[protected].mp3 https://drive.google.com/file/d/0B2UVjF8_AFPddG1DRW9lNnJnSWM/view?usp=docslist_api 4) Call with HTC on[protected].3ga https://drive.google.com/file/d/0B2UVjF8_AFPdcVFnYXV5VTR3Z00/view?usp=docslist_api 5) Call with HTC on[protected].3ga https://drive.google.com/file/d/0B2UVjF8_AFPdV3JGQkVvekdaZ3M/view?usp=docslist_api 6) ebay complaint email-2.pdf https://drive.google.com/file/d/0B2UVjF8_AFPdUGhtenZiN1RwZ1U/view?usp=docslist_api 7) ebay seller communication-1.pdf https://drive.google.com/file/d/0B2UVjF8_AFPdR2E3VDFza09URUU/view?usp=docslist_api 8) Email delivery failure-1.pdf https://drive.google.com/file/d/0B2UVjF8_AFPddWlyTjVsTkR1MUU/view?usp=docslist_api 9) Email to eBay with HTC confirmation on unauthorized seller-1.papi https://drive.google.com/file/d/0B2UVjF8_AFPdd3dmWnl5dU1LelE/view?usp=docslist_api 10) HTC Desire 826 invoice-1.pdf https://drive.google.com/file/d/0B2UVjF8_AFPdUHROSE9hbEM0Ync/view?usp=docslist_api 11) HTC Desire 826 phone box-1.pdf https://drive.google.com/file/d/0B2UVjF8_AFPdTzlSOE1yMUhMalU/view?usp=docslist_api 12) HTC sales locations or dealers-1.pdf https://drive.google.com/file/d/0B2UVjF8_AFPdR0U1YlVMWTNNWXM/view?usp=docslist_api You can see similar such frauds reported on below websites. http://www.consumerforums.in/feels-like-cheated-given-refurbished-product-also-d...⇄ http://community.ebay.in/t5/Feedback-to-India-Team/shopping-on-ebay-india-is-a-fraud/td-p/79929 http://www.mouthshut.com/review/Ebay-in-review-moqmrsppns http://www.mouthshut.com/review/Ebay-in-review-rqsrpotpss http://www.mouthshut.com/review/Ebay-in-review-qptqpouont http://thegeekdaily.com/shopping-on-ebay-think-again-they-encourage-fraud-seller...⇄ http://complaintsboard.com/complaints/ebay-in-fraud-by-ebayin-c624038.html https://www.consumercomplaints.in/ebay-in-fraud-seller-c1065974 http://en.wikipedia.org/wiki/Criticism_of_eBay http://medianama.com/2014/10/223-india-ecommerce-warranty-amazon-ebay-flipkart-snapdeal/ http://dnaindia.com/money/report-flipkart-says-vendors-can-t-deny-warranties-2028188 and many more you may find on google. Here in above websites it is very clear that it is eBay responsibility to sort matter out. My case is crystal clear but still eBay is denying refund of my money. It is not in my interest to buy warranty void branded products on ebay.in and along with it buy this kind of painful services. Buying on eBay is just like wasting my hard earned money. I request all the online buyers again to avoid buying anything from ebay.in and especially from this cheat seller. It is my humble request and suggestion to all buyers that stop buying anything on eBay and probably on other online portals as long as you do not get warranty confirmation from product manufacturer itself. You would otherwise be solely responsible for all the issues and services with that product. Additionally, I hope Consumer Complaint team would be able to help me spread this message to all online buyers and also assist me in getting refund of my money from ebay. You may reach me on+91-[protected], 1984lalit.[protected]@gmail.com for any further information required. Regards, Lalit Jain +91-[protected] 1984lalit.[protected]@gmail.com