Ebay.in — Damaged product received, claim denied without considering email requests

Address:	Ernakulam, Kerala, 682005
Website:	ebay.in

Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]
Date: fri, 22 apr 2016 12:22:36 ist
Cc:
Bcc:
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Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.com
Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]
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Copy to: the consumer protection

Dear mr. Ismail,

With reference to the above, i am forwarding the reply received from ebay claims department for your reference. I again request you to kindly resolve the long pending issue without prolonging the same at the earliest.

With regards,

B. Dinesh kumar pai.


Note: forwarded message attached

— original message —

From: [protected]@ebay.com
To: [protected]@rediffmail.com
Subject: re: re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]
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Ebay sent this message to pai, b dinesh kumar (Akdp).
Your registered name is included to show this message came from ebay. Learn more about how to tell if an email is really from ebay.

Re: re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]


Hello bdineshkumar,

Thank you for contacting ebay india customer service.

We understand from your email regarding your claim id:1691626, we regret to inform you that, your claim rejected by ebay due to not provided pod of return shipment within timeline.

In this case, our best advice to you is to contact your seller and resolve the matter amicably.

We regret of not being able to assist you on this matter. Thank you for shopping on ebay.

Regards,
Mangesh b
Ebay india customer service.


[thread id:1-x8slee1]

— original message —
From: [protected]@ebay.com
To: [protected]@rediffmail.com
Subject: re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr sr# 1-[protected]


[thread id:1-x8slee1]

— original message —
From: [protected]@rediffmail.com
Sent: 4/20/2016 01:15:50 am
To:
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Dear sir/madam,

With reference to the above, i hereby inform you that, i have not received any valid response to my e-mail request nor any phone calls from your claims department till now as the time limit exceeded. Kindly arrange for the resolution of long pending issue at the earliest.

My mobile no. [protected].

With regards,

B. Dinesh kumar pai.


On thu, 07 apr 2016 10:23:16 +0530 [protected]@ebay.com wrote


Ebay sent this message to pai, b dinesh kumar (Akdp).


Re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Hello bdineshkumar,

Thank you for contacting ebay india customer service.
We understand from your email that you want to reopen your claim and you want to proper resolution for your claim id - 1691626 for paisapay id [protected]
We really apologize for the inconvenience.
We arranged call back for your issue you can expect update within 72 hours.
Thank you for shopping on ebay.

Regards,
Harshad s
Ebay india customer service.


[thread id:1-wmgfuyt]

— original message —
From: [protected]@rediffmail.com
Sent: 4/5/2016 11:11:52 pm
To:
Cc:
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Dear mr. Nitin. S,

With reference to your e-mail reply received today, i am surprised to note that, the reply is not for the query raised in my e-mail or what i want to know, i understand from your reply e-mail that, you have not read the serious content or query of the e-mail. Please read the content of my e-mail and understand the seriousness of the issue between the buyer and seller and it is self explanatory and reply to it accordingly.

Awaiting your valid reply in this regards.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.

_

On wed, 06 apr 2016 11:17:31 +0530 [protected]@ebay.com wrote

Ebay sent this message to pai, b dinesh kumar (Akdp).
Re: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Hello member,
Thank you for writing to ebay india customer service.
We understand from your email that you want know the status of your claim id - 1691626 or your purchase made for paisapay id [protected].
In response to your email we would like to inform you that we have already closed your claim request on 8th mar' 2016.
Reason:buyer did not provide proof of return shipment - claim denied.
We trust this information was useful to you. Do let us know if you need further assistance.
Thank you for your cooperation and enjoy your shopping on ebay.
Regards,
Nitin s
Ebay india customer service.

[thread id:1-wmgfuyt]

— original message —
From: [protected]@rediffmail.com
Sent: 4/5/2016 12:59:33 am
To:
Cc:
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Dear sir,

With reference to the above, i am very surprised to note from your email and earlier emails from your support team that, your support team didn't find any communication from my side. I hereby inform you that, i had already made communication with your customer support in time and attached below the e-mails forwarded requesting extension of time due to holidays and your system also acknowledged automatically on the said dates for your quick reference. But the claim adjuster and ebay customer support didn't care the e-mails nor considered both the e-mails forwarded by me and closed the claim accordingly. I also objected against the resolution of closing the claim without considering the request emails from me and the same is attached below for your reference.

Please note also that, as instructed by the ebay customer support official, i had contacted the seller more than 6 times through e-mails, telephonic conversation and by sending sms till yesterday also. One of the reply received from the seller is attached below for your quick reference. Yesterday he directly telephoned me after sending the chat with ebay report and getting the sms from me and he says that the amount will be debited by ebay in his account, ebay is responsible for the resolution since the product was shipped by powership, he also informed me that, he contacted ebay yesterday and lastly says that he is not willing to suffer the loss, please contact ebay claims department they have to resolve the issue.In view of the above said circumstances, i want to know who is responsible whether the seller or ebay. Please clarify and resolve the long pending issue without prolonging the issue at the earliest. Please note also that, i have valid proofs regarding the communications made by me in time and the acknowledgements from ebay customer support team in support of the claim raised.

Awaiting your favourable response in this regard.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.
_

From:
"dineshkumar pai" | add to address book |this is spam

To:
Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons.
Date: mon, 04 apr 2016 12:12:08 ist
Cc:
Bcc:

Reminder no.1

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.com
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons.

Dear sir/madam,

With reference to the above, i have received e-mail reply lastly from the seller as below replying that, the claims department is completely handled by ebay and is self explanatory for your quick reference. On verification of the sms received from the seller in reply to my sms as mentioned in my earlier e-mails, and on verification of today's valid reply received by me from the seller without contacting/replying to ebay, i want to know "who is responsible for the resolution of my serious case whether ebay or seller" and at the same time the seller escaping from the resolution of the case by informing me that the ebay's claims department is responsible for the resolution of the same/case. I therefore request you again that, kindly resolve the serious long pending issue on considering the valid facts at the earliest amicably without prolonging to avoid legal formalities. Hope you will re-consider the serious long pending issue and resolve the issue amicably and arrange to refund the amount of the damaged product which was received by me at the earliest.

Awaiting your earlier and valid action in this regard.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.

On mon, 28 mar 2016 16:57:41 +0530 "ismail. Karbari" wrote


Sir as u have sent me the mail and through our telephone conversation i had told you that i had not sent you the product in damaged conditions. And the claims department is completely handled by ebay.
Thanking you
Ismail abbas karbari
Sent from my samsung device

— original message —

From: dineshkumar pai
Date: 28/03/2016 16:48 (Gmt+05:30)
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.In, [protected]@ebay.com
Subject: re-opening of the claim no. 1691626 on considering the valid reasons.

Copy to: the consumer protection forum


Dear mr. Ismail,

With reference to the sms forwarded to you as per instructions received from ebay toi contact you for the resolution and replies received from you, i hereby inform you that, you have not contacted ebay customer support officials till now as promised through telephonic conversation that you will contact ebay to resolve the issue and after repeated telephonic calls and reminder sms after 1 week replied and cheated me by giving hollow promises through the sms ie: 1) sir, i am out of town for a week after repeated sms. 2) sir ebay guarantee is handled by ebay i cannot do anything in this case regards ismail abbas karbari. Please note that, the damaged product was shipped by you to me not by ebay and you have to take decision and resolve the issue by contacting ebay is the better way to get good feedback from the purchaser and just to remember that. I therefore again request you to contact ebay and give instructions to refund the amount of the damaged product at the earliest without prolonging the serious issue and to avoid legal formalities.

With regards,

B. Dinesh kumar pai.

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From:

"dineshkumar pai" | add to address book |this is spam


To:

Subject: re: ebay guarantee* claim - 1691626 has been resolved

Date: sat, 12 mar 2016 12:34:35 ist

Cc:

Bcc:

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From:

"dineshkumar pai" | add to address book |this is spam


To:

Subject: re: ebay guarantee* claim - 1691626 has been resolved

Date: tue, 08 mar 2016 12:53:14 ist

Cc:

Bcc:

Dear sir/madam,

With reference to your e-mail regarding closing of claim, i am hereby objecting your resolution process without considering nor cared the responded e-mails from me. I hereby inform you that, i had already responded your e-mails. I am herewith pasted below the responded e-mails by me for your ready reference please. Kindly go through the same and re-open the claim on considering the valid reasons and resolve the claim at the earliest.

With regards,

B. Dinesh kumar pai

Copy to: the consumer protection forum.
—

From:

"dineshkumar pai" | add to address book |this is spam

To:

Subject: re: further action has been requested on ebay guarantee* claim - 1691626

Date: sat, 05 mar 2016 14:14:14 ist

Cc:

Bcc:


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Dear sir/madam,

With reference to the late e-mail response received today, i am hereby objecting the invalid comments mentioned in the e-mail ie: "we have not received any response from you on our earlier email dated 27 feb 2016. Hence, this is a reminder email to request you to support us with the below information. We tried to contact you on your registered number i. E [protected]at 05/03/2016 12:30 to discuss your concern. However, we could not speak with you as the number was ringing". I had already responded your e-mails on 27/02/2016 and on 02/03/2016 as reminder e-mail and the same has already acknowledged by your department and the copy of the same are attached below and screen shots of the e-mails acknowledged on 27/02/2016 - 2 nos, 02/03/2016 - 1 no. & reply response on 04/02/2016 for your ready reference please. There in no fault occurred from my side. You were contacting me always in my mobile number and you were too late to respond my e-mails and other way selected by one of your officials to escape from the resolution of my case and applied to me without considering my below e-mails by simply saying that the above mentioned words in inverted commas from your e-mails. I am very much surprised that, you tried to contact me over registered number, if i am in the office how can i attend the land phone in my house, instead of contacting in my mobile number tell me how?. Your invalid and late response against me is unjustifiable. I came to understand from your late responding e-mails that, you had kept a special yard stick against me for the resolution of cases. Today also the india post speed post time of booking over, other courier won't take the returnable items due to security/sales tax problems which please understand take care of the same. You are sending e-mails on saturdays only then how can i reship the item within 48 hours of receiving the e-mail? Tomorrow is sunday - courier/india post holiday, monday is also holiday for courier/india post then how can i reship the item? Please tell me. I again inform you that, i am spending huge ie: 90% of the official time for your cases if i purchase anything from you. My boss and higher officials also warned me for spending the official time towards e-mail sending, attending the phone calls from you, raising the claim, responding your e-mails, repacking, couriering the item to you through india post/courier etc.. Kindly go through the detailed e-mails forwarded earlier ie: attached below and allow me to reship the damaged item in next working days instead of allowing invalid/holidays. On your side you were taking the working days for resolution of cases and please on the same way please allow time to me on working days only. I am highly dissatisfied from your dealings about 4 months.

Anticipating your favourable response at the earliest.


With regards,

B. Dinesh kumar pai

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From:

"dineshkumar pai" | add to address book |this is spam

To:

Subject: re: further action has been requested on ebay guarantee* claim - 1691626

Date: sat, 27 feb 2016 16:37:49 ist

Cc:

Dear sir,

With reference to the telephonic conversation and your e-mail below requesting to reship the damaged product received by me, i hereby inform you that, today's india post speed post collecting time was over, tomorrow is sunday and holiday also. I am out of station for 3 days in connection with office related matters and unable to reship the damaged product. I will reach here at kerala only on tuesday, after that i can reship the damaged product and i will forward the scanned courier charges invoice, proof of reshipment details etc. To you, till then please bear with me for the inconvenience. I hereby inform you also that, please allow the reasonable time always while resolving the claim/issues at the same time you were taking the resolution time more than what you agreed/mentioned in the terms and conditions and resolution progress. I can't understand why you are keeping a special yard stick against me now a days. Now a days ie: more than 4 months i am spending more/huge time if any purchases made from ebay for resolution of claims like repacking, reshipping, travelling for giving the courier item for reshipment etc., scanning of proofs, taking photos, e-mail sending for the non receipt of refund/coupon value etc.. I am not at all satisfactory with the dealings with ebay/customer support etc..

With regards,

B. Dinesh kumar pai


On sat, 27 feb 2016 14:52:14 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

Update on your ebay guarantee* claim dear b dinesh kumar, further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here action : buyer to provide proof of return shipment remarks: as per our telephonic conversation on your registered mobile no.[protected]on 27/02/2016 for the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can upload the require information on http: eguarantee. Ebay.In/eg/raiseclaim in jpg format within 48 hours of receiving this email. Failing to which claim may get closed and refund request will be rejected. The steps to upload the information are as follows: 1. Login to http: eguarantee. Ebay.In/eg/raiseclaim 2. Click on check claim status 3. Search transaction by entering claim id or paisapay id or item id or seller id 4. Click on see details 5. Click on browse 6. After attaching the information click on upload image 7. Please add additional comments in? Remarks? If required kindly send the item back to the seller on below mentioned address. Seller name:-ismail karbari seller address:-i/25 vivek apt cst road kalina, opp mercedes showroom santacruz (E) mumbai, india 400098 seller number :-email: ismail. [protected]@gmail.com phone: [protected] the reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 7-10 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Thank you. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9b04f4c404104fb8a1a84daedae6c41e#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india

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From:

"dineshkumar pai" | add to address book |this is spam


To:

Subject: fw: further action has been requested on ebay guarantee* claim - 1691626

Date: wed, 02 mar 2016 15:32:12 ist

Cc:

Bcc:

Reminder no.1

Note: forwarded message attached


— original message —

From: "dineshkumar pai"[protected]@rediffmail.com

To: [protected]@ebay.In

Cc: [protected]@ebay.com

Subject: re: further action has been requested on ebay guarantee* claim - 1691626


Dear sir,

With reference to the telephonic conversation and your e-mail below requesting to reship the damaged product received by me, i hereby inform you that, today's india post speed post collecting time was over, tomorrow is sunday and holiday also. I am out of station for 3 days in connection with office related matters and unable to reship the damaged product. I will reach here at kerala only on tuesday, after that i can reship the damaged product and i will forward the scanned courier charges invoice, proof of reshipment details etc. To you, till then please bear with me for the inconvenience. I hereby inform you also that, please allow the reasonable time always while resolving the claim/issues at the same time you were taking the resolution time more than what you agreed/mentioned in the terms and conditions and resolution progress. I can't understand why you are keeping a special yard stick against me now a days. Now a days ie: more than 4 months i am spending more/huge time if any purchases made from ebay for resolution of claims like repacking, reshipping, travelling for giving the courier item for reshipment etc., scanning of proofs, taking photos, e-mail sending for the non receipt of refund/coupon value etc.. I am not at all satisfactory with the dealings with ebay/customer support etc..

With regards,

B. Dinesh kumar pai


On sat, 27 feb 2016 14:52:14 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

Update on your ebay guarantee* claim dear b dinesh kumar, further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here action : buyer to provide proof of return shipment remarks: as per our telephonic conversation on your registered mobile no.[protected]on 27/02/2016 for the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can upload the require information on http: eguarantee. Ebay.In/eg/raiseclaim in jpg format within 48 hours of receiving this email. Failing to which claim may get closed and refund request will be rejected. The steps to upload the information are as follows: 1. Login to http: eguarantee. Ebay.In/eg/raiseclaim 2. Click on check claim status 3. Search transaction by entering claim id or paisapay id or item id or seller id 4. Click on see details 5. Click on browse 6. After attaching the information click on upload image 7. Please add additional comments in? Remarks? If required kindly send the item back to the seller on below mentioned address. Seller name:-ismail karbari seller address:-i/25 vivek apt cst road kalina, opp mercedes showroom santacruz (E) mumbai, india 400098 seller number :-email: ismail. [protected]@gmail.com phone: [protected] the reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 7-10 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Thank you. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9b04f4c404104fb8a1a84daedae6c41e#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india

On sat, 05 mar 2016 12:32:31 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

Update on your ebay guarantee* claim dear b dinesh kumar, further action was undertaken on your ebay guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here action : buyer to provide proof of return shipment remarks: we have not received any response from you on our earlier email dated 27 feb 2016. Hence, this is a reminder email to request you to support us with the below information. We tried to contact you on your registered number i. E [protected]at 05/03/2016 12:30 to discuss your concern. However, we could not speak with you as the number was ringing. For the resolution of your claim, we are requesting you to reship the item back to the seller and provide us the proof of dispatch copies, you can upload the required information on http: eguarantee. Ebay.In/eg/raiseclaim in jpg format within 48 hours of receiving this email. Failing to which claim may get closed and refund request will be rejected. The steps to upload the information are as follows: 1. Login to http: eguarantee. Ebay.In/eg/raiseclaim 2. Click on check claim status 3. Search transaction by entering claim id or paisapay id or item id or seller id 4. Click on see details 5. Click on browse 6. After attaching the information click on upload image 7. Please add additional comments in? Remarks? If required kindly send the item back to the seller on below mentioned address. Seller name:ismail karbari email: ismail. [protected]@gmail.com phone: [protected] address:i/25 vivek apt cst road kalina, opp mercedes showroom santacruz (E) mumbai, india 400098 the reimbursement of shipping charges incurred by you will be sent via coupon on your register email address and you can expect to receive it within 7-10 business days once the claim is closed, which is valid for 3 months. We await your reply at earliest. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#6920deadc3ba414e8e063af059f226bd#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india


On tue, 08 mar 2016 10:14:49 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

An ebay guarantee* claim has been resolved dear b dinesh kumar, we thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your ebay guarantee* claim request. Click here for more information. Please find the details here action : buyer did not provide proof of return shipment - claim denied remarks : as per our telephonic conversation on your registered mobile no. ([protected]) on (08/03/2016) at (10:08 am). On 05/03/2016 we sent you a mail, requesting you to ship the item back to the seller and provide us a scanned copy of the courier receipt by 07/03/2016. Unfortunately, we haven? T received any communication from you regarding this within the timeline stated above and are closing the claim from our end. We request you to get in touch with the seller to resolve the issue with your purchase. Thank you for your patience and cooperation. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9f9415e[protected]bd164f4970bc6094#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india

On tue, 08 mar 2016 10:14:49 +0530 ebay wrote

Ebay guarantee * - don't worry, buy happy!

An ebay guarantee* claim has been resolved dear b dinesh kumar, we thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your ebay guarantee* claim request. Click here for more information. Please find the details here action : buyer did not provide proof of return shipment - claim denied remarks : as per our telephonic conversation on your registered mobile no. ([protected]) on (08/03/2016) at (10:08 am). On 05/03/2016 we sent you a mail, requesting you to ship the item back to the seller and provide us a scanned copy of the courier receipt by 07/03/2016. Unfortunately, we haven? T received any communication from you regarding this within the timeline stated above and are closing the claim from our end. We request you to get in touch with the seller to resolve the issue with your purchase. Thank you for your patience and cooperation. Item information claim id: 1691626 paisapay id: [protected] item number:[protected] seller id: ismaikarbar0 date claim opened:[protected] email reference id: [#9f9415e[protected]bd164f4970bc6094#] ebay sent this message to b dinesh kumar pai (Akdp). Learn more ebay is committed to your privacy. Learn more about our privacy notice and user agreement. © 2016 ebay inc., ebay india private limited, 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai - 400063, india
On tue, 05 apr 2016 10:53:30 +0530 [protected]@ebay.com wrote

Ebay sent this message to pai, b dinesh kumar (Akdp).

Re: fw: re-opening of the claim no. 1691626 on considering the valid reasons. Sr# 1-[protected]

Hello budineshkumar,
Thank you for contacting ebay india customer service.
We understand from your email regarding your claim id: 1691626. We regret to inform you that, as per the claim details, on 27th feb 2016, the claim adjuster contacted you to inform and also sent you a mail to ship the item to the seller and provide us the valid proof of shipping details.
Unfortunately, we did not find any communication from your side within the timelines and as per claim adjester remark you told you will not ship item we were forced to close the claim as you did not sent the proof of dispatch.
In this case, our best advice to you is to contact your seller and resolve the matter amicably.
We regret of not being able to assist you on this matter. Thank you for shopping on ebay.
Regards,
Mangesh b
Ebay india customer service.

[thread id:1-wmgfuyt]

— original message —
From: [protected]@rediffmail.com
Sent: 4/3/2016 11:42:07 pm
To:
Cc:
Subject: fw: re-opening of the claim no. 1691626 on considering the valid reasons.

Reminder no.1

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ismail. [protected]@gmail.com
Cc: [protected]@ebay.com
Subject: re: re-opening of the claim no. 1691626 on considering the valid reasons.

Ebay document id: [protected]