Ebay.in — Damaged product. Ebay refuses to help. Worst experience.

This has been a fully messed up experience with ebay. One of those I'll-never-buy-from-ebay-again ones. I ordered a philips radio from ebay. When I received it, the antenna was broken & speaker was not working. I thought customer care would help me. I didn't realize just how wrong I was. They flatly refused to help. They said "go to the Philips service sentre, its still in warranty." I couldnt believe what I heard. Didnt have much options, so I went to the service centre (50 km away). Voila! another shocker from service centre, "a broken antenna is not a manufacturing defect. Its probably a transit damage. Sorry we cant help you." Then I conveyed that message to ebay customer care. They said "its not our problem, as the product is still under warranty." I filed a guarantee claim on ebay. They refused it without even talking to me. I have contacted ebay multiple times now. Even requesting them to put me through to the "senior people" with "real authority". All in vain. Either they are in a meeting, or they have gone home, or they will get back to me within 24 hours on "high priority", as "I am their most valued customer." That was the moment, when I realized ebay is going to badly lose the Battle-of-India to the trio of Amazon-Flipkart-Snapdeal. ebay doesnt even stand a chance among them. Its a sham website. They have not just tortured me, they've made a fool out of me. Hope everyone knows their reality.