[Resolved] Ecom Express — bad behavior

fortunadewan

from Jorhat, Assam

Address:

West Tripura, Tripura

I was about to receive a parcel from nykaa today... On 28th of november 2018... The parcel was prepaid... Just now at around 11 :00 am in the morning... I received message from ecom.. That ur parcel is out for delivery... N a phone no of the ecom executive along with a pin no was sent...

As i hav classes...in the latter part part of the day.. I called at the phone no... At first it was busy... I called for the second time... A guy picked up... N i asked him... Tmc kokhon aiyben (In bengali).. Which means.. When will u come to tmc (Tripura medical college)... Instead of answering he reacted by saying..."he doesn't know"... N it seems he was busy talking to someone else i kept on calling n disturbing him. N also mentioned that he will come by 2pm... N he just hung the phone...
I was furious... I felt guilty n as if i have sinned... I called him again... N said him... I hav classes at 2...
He don't even bother to understand that... I then said him what kind of behavior is this... N i just hung the phone...

This incident really shook me... I always order things online from flipkart myntra jabong ajio nykaaa... But this is hell unfair... The ekart executives are the best... Plz i request ecom to at least have a behavioral tests before recruiting anyone...
I hav mentioned the screenshot of the message below...
Thanking u

+1 photos

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Jan 1, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

As per the update, your shipment has been delivered.

Regards,
Ecom Express Team