Edureka — refund of live online training certification course.

Martina99

Address:	8906 GAUGE HOLLOW CT, 77407
Website:	www.edureka.co/Edureka/course‎

I am an ms student enrolled in edureka live online training for aws certified devops training on 06/15/2018 based only on their assurance "if there is no satisfaction they will refund the course fee." they enrolled on 12th june and the classes started on 15th june. The training is not up to the mark and raised a request for refund and the company is not refunding the course fee until now. They are not refunding the money and forcing me to take some other courses on their website.

Moreover, they are blaming that i shall withdraw from the course before starting classes to claim a refund. Why do they ask me to take the decision to withdraw from live online training course without attending any class? What does it mean? So i need to enroll and withdraw within 3 days of enrollment without attending any class and claim for a refund? Is it a sensible suggestion for a student who wants to enroll in a course on their website?

Why the company does not maintain business standards and does not care about students satisfaction. Before enrolling they give all kind of promises and after that, they change their words. They are cheating students and does not respect student opinion and does not care about student satisfaction. It is not an educational site and looks like a scam and never trust the eureka's staff and enroll in this site.

Regards
Mary
Date:06/24/2018

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Edureka customer support has been notified about the posted complaint.

Jul 02, 2019

Updated by Martina99 Praveen Varaganti
Jun 27, 2019, 12:50 PM (5 days ago)
to me, Edureka, Escalations, debraj, menon

Edureka team,
I recommended Edureka to the candidate about the training and so it is my responsibility to get her the refund she deserves.
I agree there are some issues the way the training is conducted because I did not hear any student asking questions but the trainer is taking their names. This means it is fake and you may actually do not have that many students enrolled in few courses. As Madhavi said Sales team is using tricks to get people enrolled. This is not a lot of money to hold. So please refund full amount.

Jul 02, 2019

Updated by Martina99 Dear Vivek

Thanks for your reply.

Company policies must be meaningful and customer should not become a victim of the lack of coordination among your teams and meaningless policies. Ultimately customer satisfaction is the key factor for a successful business.

My experience with Edureka:

The sales person is the one who contacted me by making promises that they will refund the money in case if I am not satisfied with the course. By making such asssurances they will enroll the student 3 days prior to the live online course starts by collecting 350$ as a course fee.

In fact, after attending the class only I can decide whether to continue or withdraw from the course and within the first 3 days of the live classes have withdrawn from the course and raised a request for refund.

Then the Support team and Escalation came into the picture and they don't care to communicate with the sales team to know what type of assurances they gave to me in enrolling the course before taking a decision on the refund of the course fee.

The escalation team makes the decision as per their convenience to pay only 50% and put me into a loss for 50%. Why don't you contact the sales team before making a decision because they are the one who enrolled me in the course? Did they explain the 3 days policy before enrollment? If at all they explained about 3 days policy; I will never enroll in it? Nobody will enroll in such a course where they don't have a right to get a refund if the training is not up to the mark.

At this point of time, I am thinking your teams are playing tricks in enrolling or it's happening because of lack of coordination between the teams? It's your organization problem then why do you make me a victim and put me into 50% loss?

I think your company should have individual policies for video classes and live online classes. A student should withdraw within 3 days of registration from a video class enrollment. Whereas online live class should be within days of the first class. It is not sensible in enrolling and withdrawing an online live class without attending any class.
I can't accept this solution because without my mistake I need to incur losses for $175 and not at all interested in taking other video classes for the remaining $175 because I am not interested learning those technologies.

Kindly refund full course fee because I trusted Edureka by making full payment of $350 likewise Eureka should do justice for me by refunding my course fee 350$ as promised.

I hope Edureka understand my concerns and maintain a good customer relationship with me for future enrollments.

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Comments

Martina99

Dear Vivek

Thanks for your reply.

Company policies must be meaningful and customer should not become a victim of the lack of coordination among your teams and meaningless policies. Ultimately customer satisfaction is the key factor for a successful business.

My experience with Edureka:

The sales person is the one who contacted me by making promises that they will refund the money in case if I am not satisfied with the course. By making such asssurances they will enroll the student 3 days prior to the live online course starts by collecting 350$ as a course fee.

In fact, after attending the class only I can decide whether to continue or withdraw from the course and within the first 3 days of the live classes have withdrawn from the course and raised a request for refund.

Then the Support team and Escalation came into the picture and they don't care to communicate with the sales team to know what type of assurances they gave to me in enrolling the course before taking a decision on the refund of the course fee.

The escalation team makes the decision as per their convenience to pay only 50% and put me into a loss for 50%. Why don't you contact the sales team before making a decision because they are the one who enrolled me in the course? Did they explain the 3 days policy before enrollment? If at all they explained about 3 days policy; I will never enroll in it? Nobody will enroll in such a course where they don't have a right to get a refund if the training is not up to the mark.

At this point of time, I am thinking your teams are playing tricks in enrolling or it's happening because of lack of coordination between the teams? It's your organization problem then why do you make me a victim and put me into 50% loss?

I think your company should have individual policies for video classes and live online classes. A student should withdraw within 3 days of registration from a video class enrollment. Whereas online live class should be within days of the first class. It is not sensible in enrolling and withdrawing an online live class without attending any class.
I can't accept this solution because without my mistake I need to incur losses for $175 and not at all interested in taking other video classes for the remaining $175 because I am not interested learning those technologies.

Kindly refund full course fee because I trusted Edureka by making full payment of $350 likewise Eureka should do justice for me by refunding my course fee 350$ as promised.

I hope Edureka understand my concerns and maintain a good customer relationship with me for future enrollments.