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Order id : bdkvpch_c1cb757cfcfc496d
I am from coimbatore. I have taken the full stack web developer masters program by paying 34, 514 in july month. But it took lots of time to start the class and i waited for almost two weeks and then decided to take the java, j2ee-soa certification, and microservices certification from edureka. The initially paid rs.34, 514 got splitted for two courses. The java, j2ee-soa certification course fee is rs.15336. The balance rs.19, 178 was in my wallet on that time. As the microservices class got started they used the balance amount for that class and allowed me to attend the class.
I attended the microservices first class and felt that the course is not suitable for me and also can't able to understand about the concepts. So i immediately came out of the course on the first day of course in the middle of the class session itself. Informed mr. Akhil (Support person) about my issue and requested him to refund the amount of rs.19, 178. He told that he will take immediate action for the refund. But he prolonged it for long time without escalating the issue to their higher officials as per the procedure. I have not used any of the course content.
When joining they promised me for 100% money-back guarantee once if i we are not satisfied with the course. But now they are regretting to make a refund.
Its been almost 3weeks but still, i didn't get any proper response and also my money back. Kindly do the needful in this one by understanding my situation. Was this information helpful? | 
Vivek Answered on Aug 11th, 2020, 12:39 IST
Dear Archana,
Thank you for writing to us again.
I wish to correct you here that the enrollment was done in the month of June which is almost 2 months from now. Also, as per our previous discussion, I regret to mention that we will not be able to accommodate your refund request as it is not with the refund policies.
Please refer to the below link for refund policies.
Refunds: https://www.edureka.co/terms-and-conditions (Point 14)
14.1 We offer Users a three (3)-day, no-questions-asked money-back guarantee on all courses.
14.2 The refund should be claimed within 3 days of registration.
14.3 No such requests will be entertained after 3 days.
If you wish you can join a new batch anytime in the future.
Thank you for your cooperation and understanding.
?
Feel free to revert in case of further queries.
Regards,
Vivek Gupta
Lead - Escalations Team
I have replied them as like below now:
#96192 Created on Aug 11th, 2020, 12:45 ISTEscalate
Regarding Request no : #95707 Requesting for the Refund of my Money
Hi Vivek...These and all not said and informed when joining the classes in detail. They told that if we are not satisfied with the course, you will be refunding the amount. Also, I told about this on the first day of my class itself and it is not my issue. You guys delayed things and now coming and saying with all points. This is not fine.Please refund my money.