Ekart Logistics — Delay of my parcel

Address: Lal chowki Road, Tilak Nagar, Kalyan West, Maharashtra 421301

Hi,
I was supposed to receive my parcel on Monday 7th June, 2021 but I didn't receive my parcel as that parcel was not delivered to my nearest hub, Very next day when my parcel was received to my nearest hub I personally visited there to pickup the parcel, but the staff said they will send it to my address and constantly I'm going there since 3 days but the staff is giving one and the other excuses just for delaying it.. I don't know how lineantly they do their work as they cannot even deliver customer's product on time.
I really got disappointed with Ekart services.
As this is not only my issue, there are lots of people facing this kind of issue so request you to please kindly look into this and try to take some strict action against this.