Ekart Logistics — Formal complaint repeated delivery failures, staff negligence & poor office practice (FMPP[protected] & FMPP[protected])

Address: Patnarayan Dham, Girwar, Chanar, Abu Road, District Sirohi, Rajasthan - 307026

Dear Ekart team,

I am writing to formally complain about repeated delivery failures and unacceptable conduct at your local office (location: Abu Road, Rajasthan).

Summary

- Last Parcel Ekart Logistics - FMPP[protected], Dt. 08.10.2025 (Flipkart Order OD[protected] (03.10.2025)) was marked as delivered but I never received the parcel. (Flipkart refunded that order later)

- Current Parcel Ekart Logistics - FMPP[protected] Dt. 28.12.2025 (Flipkart OD[protected] has been postponed by Ekart.

- Despite my explicit request to Flipkart after the previous incident that my orders not be routed via Ekart.

- When I visited (In Oct 2025) your local office at Abu Road, (Nearest to my Pin code 307026) to follow up, I heard that it is “regular practice” to hold many undelivered parcels without informing customers.

Issues and expectations

1. **Timely delivery responsibility:** If Ekart receives a parcel for delivery in its destination area, it is your responsibility to deliver it on time.

2. **Service-area communication:** If an address is outside your delivery area, you must inform the customer promptly and provide clear instructions for pickup or alternative arrangements.

3. **Customer notification:** Customers must be notified when parcels are held at the office and given an option to collect—holding parcels without notification is unacceptable.

4. **Staff accountability:** The admission by local staff that parcels are regularly held undelivered is a serious operational and customer service failure that requires immediate corrective action.

Requested actions

1. Investigate both order incidents and provide a written explanation of what went wrong for each.

2. Confirm whether my current parcel FMPP[protected] (OD[protected] is at your Abu Road office and arrange immediate delivery or notify me for pickup with clear hours and contact person.

3. Implement corrective measures at the abc office (staff retraining, process changes, and customer-notification protocol) and share what actions you will take and the timeline.

4. Provide assurances that future shipments routed via Ekart to my area will be handled correctly, or a process to prevent my future orders from being assigned to Ekart.

Please treat this as a formal complaint. Flipkart may raise the same concerns with you. I expect a response within 48 hours with confirmation of the above and a clear plan to resolve and prevent recurrence.

Please find attachments of both last and current parcel tracking status from Flipkart order summary.

Sincerely,
Shriram